They let me into the facility immediately upon arrival. The main room is pretty typical of a mental health urgent care facility. Lazy boy recliners, Netflix on TV, a business center, and a peer support station. This place is different than all the others I have been to, in one way in particular: the service. The peer supports are empathetic and you can tell they love their job. Diana identified with me and shared her story, making time go by much faster, which was much appreciated. She participated in the group therapy with us and really livened up the room.Marcus is an honest-to-god angel. He has the kindest heart and has a gift of getting clients to open up and share their stressors. He's exceptional with fostering emotional awareness using a cross between psychoeducational worksheets and good old fashioned empathy. He can make complex problems so easy to understand.The way they run things is like a dream compared to my past experiences. Want an extra blanket? Heck yes, they will bring it to you immediately. You dont even have to get up. Hungry but dont want basic snacks and it isn't meal time? Your peer support will make you a hot meal. No joke. Miss the hourly cigarette break? It's okay, let the peer support know youd like a smoke and they will allow you to go on a smoke break. Unprecedented excellent service.The coworkers and patients were all cracking jokes and socializing, and the atmosphere was enjoyable for most of the time. Nurse's station was frigid cold, but that's not a big deal breaker for me at all.Overall i felt quite comfortable and hopeful while in this urgent care. I felt respected and taken seriously by the nurse and therapist and psychiatrist. I felt supported and lifted up by the peer support.I hope these guys get the recognition they deserve. I see bad reviews but Marcus said they stemmed from not being able to accommodate their needs. Am example would be not being able to dose out suboxone because if is a controlled substance. Or having to wait until morning to see a doctor because the facility was busy. Things like that. Dont let those reviews. This place is exceptionally efficient and thorough with truly caring for their patients' needs.Marcus and Diana, I wish you luck and joy in your personal lives. Dont forget to gratitude journal....~Victoria