360 Wellness And Consulting - 90 Day Body Transformation & Weight Loss Program's Online Review Report Card

I purchased a Groupon for a massage here. Pros: Super helpful and attentive people working there. I was able to schedule easily and they also accommodated my Groupon expiring a week earlier. I went to the location in Kearny Mesa and it has a huge, free parking lot. Elizabeth was my massage therapist and she was great! Listened to my requests with care and she's very knowledgeable. Cons: The lights in the room are fluorescent office lighting. They can't be dimmed. The music from the people working out in the next room is so loud; it's as if you're at a club. They're also yelling (over the music and loud floor fans) and dropping weights so there's a lot of sounds going on. I'd say this is probably a good place to get sports massage or any massage really *unless* you're looking for a relaxing one. The environment doesn't lend itself to relaxing.

Bought a Groupon for a massage and was rejected due to my BMI being “too high”. Relaxation should be available for everyone.

Used a Groupon and they said I was too fat to receive a massage. My bmi was 2% off. Ridiculous

Bought a Groupon 3-Pack of lymphatic massages for my post-operative liposuction care. Chris was very thorough in explaining to me the lymphatic system, how the massages can aid healing, and answered all questions I had. He is very knowledgeable, made me feel comfortable, and am excited to go back to him for my second and third massages. Planning to buy additional massages through 360 wellness directly. Only complaint is that the office is a little hard to find because it doesn't specifically say 360 wellness on the door, I was unable to find the location on my own but when I called the office, Chris was happy to meet me outside.

I bought a Groupon for a lymphatic drainage massage. I scheduled an appt and showed up. The place was dark and the doors were locked. I called the ph# and was told my appt was cancelled due to inclement weather. I rescheduled. I showed up the 2nd time. Again, my appt was cancelled due to a no-call/no-show by the employee. Neither time was I notified of the cancellation. I was given a ph# for an employee that was working that day. I called her cell. She was in a location 30 miles away, and was booked the entire day. She said I could show up and wait in case someone didn't show up for their appt. I declined. I called the main ph# several times over the next several days. I finally got through and asked for a refund. It's been 2 weeks since my refund request. I've called 4 times. No one answers the phone and I haven't received a refund. The people here are incredibly unprofessional. If management sees this review, please note that I'm still waiting for my refund. *Update: just rcvd an angry call from Cory, yelling at me in an angry tone, saying my review is untrue. I began explaining my experience and he yelled over me, saying my review is untrue. Cory claimed he submitted the refund request to Groupon but did not indicate when. I asked for evidence so I can ask Groupon for my refund. Cory refused to send me anything proving his claim, and continued angrily yelling that my review is untrue. I said if he can prove he submitted a refund, then I will update my review to reflect same. He personally insulted me then hung up. This is more evidence that this business is highly unprofessional.

I had the most bizarre and frustrating experience with this place, and I didn't even get a chance to try it out. I purchased a Groupon for lymphatic drainage massage, and called to make an appointment. I called multiple times and left a voicemail and never heard back. Finally I was able to schedule (through an answering service that was rude) and he said I needed to text a number to confirm the appointment, which seemed weird. I texted the number with my appointment details and they asked for my name to verify my Groupon. After sending my name, they said my appointment was canceled and my Groupon would be refunded. I said, "canceled? I was trying to schedule, not cancel and be refunded". The text never went through, and when I tried calling the number they had blocked me. Wtf?!

Scheduling with this place is a nightmare. I called, left a voicemail, and never heard back. After calling multiple times I finally spoke with an answering service in Pennsylvania who was not very friendly. He booked my appointment but said it would not be confirmed until I text another phone number with my appointment date and time. Why should I have to jump through hoops to book this? Why can’t THEY text ME to confirm, or better yet, confirm it while I’m on the phone making the appt? It felt cumbersome and shady.

I purchased a 3 pack of 30-60 min lymphatic massages for postop. I was paired with Chris, who was extremely nice and seemed knowledgeable about the lymphatic system. However, one first appointment, when I arrived at 360 Chris was not there and I had to call around to find out that he had a tire blowout and would be able 45 mins late to my appointment, without notification to me. As stated earlier, Chris is very sociable and during my second massage I felt that he was chatting so much and did not massage at the same time which only left me with about 15-20 minutes of massage. For my third appointment, it was cancelled right before the scheduled time due to Chris being stuck in traffic. For the reschedule, I drove 30 mins to 360 just to not find Chris there again, and after texting him found out he had another tire blowout < 2 weeks after the first and would not be able to make my appointment, with no notification to me. He did offer 2 free sessions and a $50 gift card, but at this time I felt as though it was not worth my time when 3/4 of my appointments had been cancelled or he had been late to.

I've now had 4 lymphatic Massages with Chris - no post op or nothing, I just like to get my lymphs addressed! I typically prefer receiving massages from a female masseuse, but Chris just had too many good reviews written about him so I had to try out his expertise. Chris confirmed with me before we started that I was okay with a male masseuse and he described what lymphatic massages really are, and what parts of the body get focused on. As we started the session, he checked in frequently to see how my comfort was, which I really appreciated. He has been nothing short of amazing in every season we've had. He’s very caring, knowledgeable and professional. I would definitely recommend his services.

Chris, the owner, is extremely personable and it is evident he is very passionate about what he does! He truly cares about you, is super motivating/uplifting and pushes you to your full potential during his training sessions and exercises. The InBody system is great -- it allows him to fully see what's needed and gives a great breakdown on which parts of the body need work, your muscle mass, how much fat, and more. I have had wonderful sessions and would recommend to anyone!