Bright Now! Dental & Orthodontics's Online Review Report Card

Just an update that the people should know.I have not heard back from billing nor any Bright Now Dental office personal they have gone silent .They have also not responded to BBB or my dental insurance company nor The Department of Managed Health Care.I had no choice to file a claim with dental board regarding the facility (not the provider).He was great with the care.

Let's start with I've been coming here for over 10 years. I've reached the point where I absolutely need to find another dentist office and it's solely because of the front desk and/or management. I'm not sure what's happened in the last couple years but they've continued to go down hill at a rapid pace, which is disappointing because the people actually touching my teeth were always amazing. A couple times I'd show up for appointments only for them to say I don't have one when I've made it months in advance and even had a reminder card. I'd then have to wait more months to be seen again hoping the next appointment would even exist on their end. Next, and the main reason I'm leaving is they never answer their phone. The last time I was in they found a suspicious spot on my tongue that could potentially be oral cancer. Dr. Lu told me to schedule an appointment in a couple weeks if it didn't go away which is what I've been trying to do for about a month now. Calls are never answered or returned, I've left multiple voice mails and now their voice mail box is full. That's absolutely pathetic for a place of business where people are trusting you with their health and wellbeing. You can have the best dentists and hygienists but what are you guys even doing if you can't answer a phone or schedule an appointment??

Don’t go here. They never answer the phone. Horrible service.

I am extremely disappointed with this dental office and how they handled my orthodontic insurance case. 1. Before starting my treatment, they should have verified whether my insurance for that year actually covered orthodontics. Because they failed to do so, I ended up paying out of pocket for an entire year. 2. I already switched to a new insurance plan this year that DOES provide orthodontic coverage, yet they still have not properly processed my insurance claims. 3. Every single time they promised they would “take care of it,” nothing happened. They repeatedly promised to call me back with updates, but never did. 4. At this point, I honestly do not know how to communicate with this office anymore. I have been trying to resolve this issue since January, and every time I contact them, they just tell me to “wait.” Months have passed, and they still do not understand my situation or provide any real resolution. They keep saying they will handle it, but nothing ever gets done. This level of incompetence, poor communication, and lack of responsibility is completely unacceptable. Patients should not have to chase a dental office for months just to get basic insurance processing handled properly. I would strongly recommend others think carefully before trusting this office with orthodontic treatment or insurance matters.

Well another great experience at Bright Now Dental, so far the cleanings and cavity work I’ve had done have all been positive. After getting on Medicare they were the 3rd dental office I had gone to , the other two were terrible. They tried to over charge me and their work was rough, both were reported. So far , nothing but good things to say about Bright Now Dental.👍🏻✌🏼😊

Mi experiencia a sido muy mala el trato es pésimo hay veces que cometen errores y solo dicen sorry en lo personal no recomiendo este lugar por mi mala experiencia personal sin fotos

Upmost attention to detail from Kim, their hygienist and received great care from Dr. Lu. Also front desk staff is very nice 🙂 will return 😊Also thanks to all the other staff members for their hard work and staying overtime on multiple occasions so they can finish my complex dental work

At first I was nervous, as anyone would be expected to be, but the surgical team’s expertise put me at ease and we sailed right through the procedure with no difficulties and very little discomfort thanks team.

Everyone is really nice and polite. I go once a month for my braces. It’s never a long wait at all 2 minute wait the most. Such a good place to go too. Highly recommended place to go if you need braces.

This office was extremely professional, everyone was knowledgeable and polite, they made you feel welcome.