Silver Creek Physical Therapy's Online Review Report Card
Silver Creek Physical Therapy - Sunnyvale
4.4
Average Star Rating
142
Total Reviews
18
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Review Summary
Silver Creek Physical Therapy received 85.9% positive feedback, with patients praising the friendly staff, professionalism, and personalized care. However, 14.1% of the feedback was negative, primarily citing poor administrative processes and inexperienced assistance. Overall, patients value the expert care, yet improvements in administration and communication are needed.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Silver Creek Physical Therapy's Reviews
Very helpful , expert and friendly team
Reviewed On Google
I highly recommend Silver Creek Physical Therapy for their exceptional care and challenging yet effective treatment plans. The therapists and technicians are skilled and knowledgeable, particularly in addressing cervical and thoracic issues. They consistently push me to reach my full potential, helping me achieve significant progress and relief from pain.
Reviewed On Google
I highly recommend Silver Creek Physical Therapy. The receptionist Catherine was kind and helpful while I filled out registration forms and scheduled followup appointments, and my therapist Tiffany was kind and knowledgeable about my PT needs and gave me a set of exercises to help. I look forward to working with her over the next several weeks!
Reviewed On Google
Friendly staff that knows their stuff. Great place!
Reviewed On Google
I've used Silver Creek PT three different times. I was so satisfied the first time, I went back for the other two. First had knee rehab for knee replacement. Then, needed PT for plantar fasciitis issue. Lastly, needed PT for shoulder issue. The therapists have all been great; knowledgeable, thorough, but kind. The front office staff is friendly and efficient.
Reviewed On Google
Never go to this clinic if you care about your well being. I went there for recovering from my right knee injury and since they have a lot of people at once, they made me do high knee exercise near a treadmill, which was very hazardous. My left leg touched the treadmill mid exercise, it twisted along the ankle and I fell. I got a ligament tear because of this and now I can't walk for weeks. The doctor and the staff showed no remorse or responsibility. Peak unprofessionalism. Stay away if you don't want anything similar.
Reviewed On Google
After 4 months of PT, I feel so much better. My quality of life has improved from chronic pain to mild do-able can do this confidence. Wonderful staff! Katie is amazing and caring. Thankful for Silver Creek.
Reviewed On Google
1. in this clinic, you dont get full attention of the therapist for a session. Phil treats you about 20 mins, then hand you over to the assistant to do exercises. The assistants are apparently not experienced. (In other physical therapy clinics, I got the full session with the therapist). 2. My therapist, Phil, has some basic knowledges how to treat knee, ankle issues. However, he is not good at personalized the issue but apply the general technique, which may or may not apply to individual situation. I got my knee hurts more after a few treatment. 3. After one session, I called the clinics and told Phil that my knees hurts more, the first reaction is "this is not my fault". He tried to wash his hand. I feel horrible.
Reviewed On Yelp
Update : Reached out to exec at the chain, who pushed their billing department to take another look. They got back to me apologizing for the billing snafu and that they actually owed us $, rather than we owing them. Things I learnt from the whole ordeal - 1. Don't believe medical bills. Always always double check what they are billing for. 2. Medical debt (at least $500 and under) doesn't get reflected in your credit score. 3. Medical establishments can't bill after 12 months post day of service.
Reviewed On Yelp
Friendly, listen well to concerns, share directions in doable tasks, and positive atmosphere.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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