The Oncology Institute of Hope and Innovation's Online Review Report Card

Doctor Reynolds’s & nurses are amazing! So kind and helpful.Front desk staff are quite unprofessional and spend most time arguing and picking at each other loud enough for the whole waiting room to hear.

Dr. Reynolds and team are great. He and Dr. Jeff explain lab results and any questions that I may have thoroughly. They take the time to meet the patient where they are at. It's important to know that your doctor takes that much care for his patients. I would refer them to others without hesitation.

VERY POOR COSTUMER SERVICE...  every time I called it took multiple calls before somebody will answer phone and they even drop the calls at times. Front desk secretary Nidy requires extensive training with regards to costumer service. She told me that I did not inform her that lab results are new. Lab result has "collection date" why does a patient or family needs to tell her if theres a new lab if dr Reynolds was the one who ordered. Im trying to explain to her that there's a date but she kept on stopping me and told me "she is busy". So rude! DR REYNOLDS REALLY GOOD And very thorough with his explanation of plan of treatment and lab result... but COSTUMER SERVICE SPECIFICALLY FRONT DESK NEEDS TO IMPROVE.

Great service.

my mom needs a new authorization for mammogram due to change of insurance .It has been over 3 month and after multiple phone calls with the office , I checked with insurance today still no MD order to request auth for the mammogram. 1) even the office should be the one check if there is a change of insurance at the end of the year and request new auth, I reminded the office to do that in January , updated with the office with the new insurance info. 2) waited more than a month still no authorization letter, called back, per office staff they don't have my mom's new insurance info , ok we updated with them and authorization department and request MD to place a new order again. 3) then waited almost a month again, still no update, called back to office, the staff said auth is approved, I reminded the staff, plz double check if that's the new auth for this year, no, they still only have the old expired auth which was approved last year , they still ask me to use that auth number to call for appointment, of course the imaging center won't take my mom for appointment . 4) I called back to office to request auth again, per office staff they are just front desk, I should talk to referral department which I have been spoke with both office and referral department already last month, and plz don't try to blame each other , you need to communicate. What the office medical assistance needs to do then? For all Dr order that needs auth, pt needs to call authorization department themselves? Also as of today, i called the authorization department 5 times before they answer, either voicemail or phone get disconnected after 8 mins wait, gave them the same information again, I wonder, what have this oncologist group done for the patient so far? Even the patient called the MD office / referral department to remind them many times to request new auth, to update the insurance , still no update. What if the patient don't  know what to do, then no one will catch this, it's a oncologist office, diagnostic imagine test is timely sensitive, if there is a tumor that is malignant that can make huge impact on patients health condition. This office really needs to train their staff to communicate and to follow up on orders and auth, and to care about patients! It's unbelievable !

Terrible services! I went into the office in person to make an appointment for my mother a whole month ago. They told me that the doctor is going to go to vacation for two weeks. So I made an appointment for when he comes back. On the day of the appointment, my mother already headed over for her appointment, 10 minutes before her appointment, the office called and told us that the doctor is not available. Very unprofessional and unreliable! Cannot recommend him to anyone who’s life depends on it. If I could give it a zero or negative star, I would.Terrible services! I went into the office in person to make an appointment for my mother a whole month ago. They told me that the doctor is going to go to vacation for two weeks. So I made an appointment for when he comes back. On the …More

Terrible services! I went into the office in person to make an appointment for my mother a whole month ago. They told me that the doctor is going to go to vacation for two weeks. So I made an appointment for when he comes back. On the day of the appointment, my mother already headed over for her appointment, 10 minutes before her appointment, the office called and told us that the doctor is not available. Very unprofessional and unreliable! Cannot recommend him to anyone who’s life depends on it. If I could give it a zero or negative star, I would.

The wait is unbelievable you wait almost 2hrs for follow up appointments!

The wait is unbelievable you wait almost 2hrs for follow up appointments!

I have been with oncology institute for 2 years and my 2 doctors have quit and now I have a new doctor again who’s offices don’t answer the phones at all , don’t schedule treatment and seems like it’s falling apart . If you want to be taken care of go elsewhere

I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after chemotherapy leaves sequelae at least the cancer has disappeared but I follow my routine control. I have no complaints against either The Oncology Institute or the Huntington Memorial Hospital in Pasadena, more than a big thank you.🙏🙏👍❤🏥🏩I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after …More

They cancelled my appointment twice now and they want me to go to Riverside which is too far for me and I hate the IE. I have cervical cancer but they dont care and I give up trying to see anyone cuz I figure I'm meant to die this way, w/e....

They cancelled my appointment twice now and they want me to go to Riverside which is too far for me and I hate the IE. I have cervical cancer but they dont care and I give up trying to see anyone cuz I figure I'm meant to die this way, w/e....

I come to my appointment only to be greeted by Lucrecia who had the worst attitude and kept telling me she was on lunch! How very unprofessional to first of all eat in the front desk then be rude because your on your lunch and don't want to be bothered! People come here too be treated for health issues on top of that we don't need a bad attitude! Lucrecia change your job because you clearly do not belong in an oncologist center! She was being mean to other pts who were coming in for treatment! So unnecessary and very sad. Dr Reynolds is amazing and great and making you feel at ease! Hopefully she can adjust the way she handles patient care.

They cancelled my appointment twice now and they want me to go to Riverside which is too far for me and I hate the IE. I have cervical cancer but they dont care and I give up trying to see anyone cuz I figure I'm meant to die this way, w/e....

The multiple times I've come they have always been nice but this last time, I would have to say the Reynolds Thomas could of been kore professional.. I had questions but I felt rushed ...I waited almost 40 min for him to see me even tho I had an appointment. that  was fine, but I didn't appreciate him rushing me out the door he literally was like "BYE" even tho I still had concerns and answered a call. One word RUDE

I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after chemotherapy leaves sequelae at least the cancer has disappeared but I follow my routine control. I have no complaints against either The Oncology Institute or the Huntington Memorial Hospital in Pasadena, more than a big thank you.🙏🙏👍❤🏥🏩

I have been with oncology institute for 2 years and my 2 doctors have quit and now I have a new doctor again who’s offices don’t answer the phones at all , don’t schedule treatment and seems like it’s falling apart . If you want to be taken care of go elsewhere

I had an appointment at 4 but wasn't called in until 4:50. The doctor saw me at 5. I must say having to go from appointment to appointment I can tell when I have a good doctor who cares about doing a good job. Dr. Reynolds was worth the annoying wait. He's very experienced and familiar with his craft. Do be warned he is not afraid to cuss(not at you, just in general) and he speaks very fast. Honestly you're going to be waiting past your appointment in any waiting room you go to. I would give the doctor 4.5 stars, the facility 4 stars, and the reception 3 stars because I had to call several times and they made things confusing because they're very busy. But if you are firm with them, get the appointment you want and see Dr.Reynolds