The Oncology Institute of Hope and Innovation

Dr. Reynolds and team are great. He and Dr. Jeff explain lab results and any questions that I may have thoroughly. They take the time to meet the patient where they are at. It's important to know that your doctor takes that much care for his patients. I would refer them to others without hesitation.

Great service.

I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after chemotherapy leaves sequelae at least the cancer has disappeared but I follow my routine control. I have no complaints against either The Oncology Institute or the Huntington Memorial Hospital in Pasadena, more than a big thank you.🙏🙏👍❤🏥🏩I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after …More

I am infinitely grateful to Dr. Reynolds, Dr. Ortiz and all the staff who helped me with my treatment from the first day I put myself in their hands. Thank God, my husband, my son, my family, my true friends for his prayers. Although after chemotherapy leaves sequelae at least the cancer has disappeared but I follow my routine control. I have no complaints against either The Oncology Institute or the Huntington Memorial Hospital in Pasadena, more than a big thank you.🙏🙏👍❤🏥🏩

Doctor Reynolds’s & nurses are amazing! So kind and helpful.Front desk staff are quite unprofessional and spend most time arguing and picking at each other loud enough for the whole waiting room to hear.

I come to my appointment only to be greeted by Lucrecia who had the worst attitude and kept telling me she was on lunch! How very unprofessional to first of all eat in the front desk then be rude because your on your lunch and don't want to be bothered! People come here too be treated for health issues on top of that we don't need a bad attitude! Lucrecia change your job because you clearly do not belong in an oncologist center! She was being mean to other pts who were coming in for treatment! So unnecessary and very sad. Dr Reynolds is amazing and great and making you feel at ease! Hopefully she can adjust the way she handles patient care.

The multiple times I've come they have always been nice but this last time, I would have to say the Reynolds Thomas could of been kore professional.. I had questions but I felt rushed ...I waited almost 40 min for him to see me even tho I had an appointment. that  was fine, but I didn't appreciate him rushing me out the door he literally was like "BYE" even tho I still had concerns and answered a call. One word RUDE

I had an appointment at 4 but wasn't called in until 4:50. The doctor saw me at 5. I must say having to go from appointment to appointment I can tell when I have a good doctor who cares about doing a good job. Dr. Reynolds was worth the annoying wait. He's very experienced and familiar with his craft. Do be warned he is not afraid to cuss(not at you, just in general) and he speaks very fast. Honestly you're going to be waiting past your appointment in any waiting room you go to. I would give the doctor 4.5 stars, the facility 4 stars, and the reception 3 stars because I had to call several times and they made things confusing because they're very busy. But if you are firm with them, get the appointment you want and see Dr.Reynolds

VERY POOR COSTUMER SERVICE...  every time I called it took multiple calls before somebody will answer phone and they even drop the calls at times. Front desk secretary Nidy requires extensive training with regards to costumer service. She told me that I did not inform her that lab results are new. Lab result has "collection date" why does a patient or family needs to tell her if theres a new lab if dr Reynolds was the one who ordered. Im trying to explain to her that there's a date but she kept on stopping me and told me "she is busy". So rude! DR REYNOLDS REALLY GOOD And very thorough with his explanation of plan of treatment and lab result... but COSTUMER SERVICE SPECIFICALLY FRONT DESK NEEDS TO IMPROVE.

I have been with oncology institute for 2 years and my 2 doctors have quit and now I have a new doctor again who’s offices don’t answer the phones at all , don’t schedule treatment and seems like it’s falling apart . If you want to be taken care of go elsewhere