Merrill Shum's Online Review Report Card

Dr. Shum a great human being. He's compassionate and kind. He treats his patient with care and kindness.

What a refreshing visit! This doctor to the time to listen to all of my ailments. He discussed every question I had about what kind of testing and treatment. There are only 5 stars but I'd rate him a solid 6 or 7! He is so ahead of the curve....

I'm not sure what the persons bellow situation is. I have have been a patient on the oncology institute first in West Covina under Dr. Reynolds for several years then have just started with Dr. Shum. Both offices and doctors have been excellent. The office was very nice, the staff are prompt and actually have a sense of humor if you try. I was extremely late the first visit, and they still squeezed me in,, rather than create a new appointment months away. Dr. Shum took time to explain the answer to my question and listened when I asked for a medication change. I wouldn't change anything in the services I have received.

BEWARE CANCER PATIENTS. DR. MERRILL SHUM AND HIS STAFF ARE NOT SINCERE OR COMPASHIONATE WHEN IT COMES TO MONEY. MY BLOOD RESULTS ARE BEING HELD HOSTAGE BY HIS STAFF BECAUSE I CAN'T AFFORD A $95 CO-PAY. HIS OFFICE MANAGER RACHEL/RAQUEL TOLD ME TODAY THAT I WILL NEVER BE ABLE TO SPEAK OR TALK TO DR. MERRILL SHUM. I WAS HUNG UP ON BY 3 OF HIS RECEPTIONIST TODAY AND NOT ONE OF THEM TOLD ME THAT THEY WERE HAVING PHONE SYSTEM PROBLEMS. I HAD TO FIND OUT BY GOING INTO THE FACILITY. i HAVE BEEN TRYING TO GET MY RESULTS OF MY BLOOD DRAW FOR OVER A MONTH NOW, WITH MANY DEAD ENDS FROM HIS CORPORATE OFFICE. KRISTIAN THE RECEPTIONIST SAID SHE WOULD HAVE CAROLINA, WHO IS A SUPERVISOR FOR COMPLAINTS, GIVE ME A CALL BACK. NEVER GOT A CALL BACK FROM CAROLINA. I ASKED IF THE HUMAN RESOURCES MANAGER (GONZALO) COULD GIVE ME A CALL BACK AND NEVER HEARD FROM HIM EITHER. SO IF ANYONE READS THIS AND IS GOING THRU HARD TIMES, MAKE SURE YOU ARE READY FOR WHAT MIGHT HAPPEN HERE.

Because of a blood condition that I have, I have been going to the Oncology Institute for the past four or five years. I never have to wait exceptionally long (usually not longer than 15 min.) and I always receive excellent service from all staff members.

I honestly have not met a more amazing doctor. I saw him TWO times after being diagnosed and after coming from a “hot shot” Beverly Hills oncologist, Dr Shum was 5 stars! He spent so much time with us going through treatment options, pluses and minuses of each treatment method, and was patient and pleasant. Amazing bedside manner which other doctors DO NOT have. He even thinks “outside the box” which many doctors do not. I don’t have enough amazing words to describe how good I feel with my choice. He is simply amazing and in a time of need like this we need that!

Dr Shum is a great Doctor and the facility is very accommodating. They take very good care of my Husband & Aunt.

I honestly have not met a more amazing doctor. I saw him TWO times after being diagnosed and after coming from a “hot shot” Beverly Hills oncologist, Dr Shum was 5 stars! He spent so much time with us going through treatment options, pluses and minuses of each treatment method, and was patient and pleasant. Amazing bedside manner which other doctors DO NOT have. He even thinks “outside the box” which many doctors do not. I don’t have enough amazing words to describe how good I feel!

I honestly have not met a more amazing doctor. I saw him TWO times after being diagnosed and after coming from a “hot shot” Beverly Hills oncologist, Dr Shum was 5 stars! He spent so much time with us going through treatment options, pluses and minuses of each treatment method, and was patient and pleasant. Amazing bedside manner which other doctors DO NOT have. He even thinks “outside the box” which many doctors do not. I don’t have enough amazing words to describe how good I feel!

I am an ovarian cancer patient and have been with Dr Shum for about 5 years. He has been very compassionate and caring throughout my various treatments of chemo and radiation. The staff and nurses are all very kind and professional.

I am an ovarian cancer patient and have been with Dr Shum for about 5 years. He has been very compassionate and caring throughout my various treatments of chemo and radiation. The staff and nurses are all very kind and professional. I would recommend this doctor to my friends.

I've seen plenty of hematologists, and I must say that Dr. Shum is one great doctor. He's in the medical field for all the right reasons. Thank you "doc" for taking care of me and keeping me well.

Dr. Shim is a great Doctor. All ways comes to see me when I am in the hospital. Even when I am there under the care of another specialist.

Nice demeanor, but under that he doesn't seem to really take the time to really seek the correct treatment as needed for each individua. If you are the type to just go with whatever you're told and don't check it out yourself, you may be risking your life. Be your own advocate! Get a second opinion from someone out of the network. Usually, he doesn't know what's going on when he comes into examing room until he checks the chart, making him miss key facts of your health, unless you remind him. Facility is cold and unaccommodating for patients. Anyone seeing the chemo room can attest to this. No amenities like other places. Just sit arm to arm with other patients for hours and hours. Nothing to make patients comfortable. Restroom is even difficult to reach. Nothing to look at or hear to make the time go by. Seems dirty, never seen anyone clean the chairs after a patient gets up, nothing to sanitize hands for patients. Very sad and probably unsafe for low immunity patients.

Dr. Shum is very professional . He is very knowledgeable . My husband has been seeing him for almost 3 yrs. and all that time he made has feel important , we were not just a patient but we were people. He explained things to us in a way that we would understand our circumstances. Straight forward with compassion. He listened to us , which was important for us.

My mom was diagnosed with colon cancer. It was a very tough time for all of us. But Dr. shum was very professional, kind and I felt that he sincerely cared for his patient. Would recommend him.

Too many patients and not enough research taken for each individual's specific case and delalys in being treated. Dr seems very sweet and nice, but, isn't the best and he gave me a less desirable treatment for my type of cancer until I got another dr.'s advice. This is our lives in there and it seems like we're just another number. Chemo room is horrible, dreary and lifeless...none of the amenities to make hours of sitting there easier. Better options now for patients to try other PIH offices.

If you need a great doctor who truly cares, this is the guy you want. His staff is also very friendly and professional.

Dr. Shum is just excellent. He truly cares about his patients, very knowledgeable, sweet, takes his time to explain the procedures, follows up with his patients. Just an amazing doctor overall.

Dr. Shum is very friendly and nice, and I would recommend him to anyone going through cancer. His staff is friendly and truly care about their patients.