I'm not sure what the persons bellow situation is. I have have been a patient on the oncology institute first in West Covina under Dr. Reynolds for several years then have just started with Dr. Shum. Both offices and doctors have been excellent. The office was very nice, the staff are prompt and actually have a sense of humor if you try. I was extremely late the first visit, and they still squeezed me in,, rather than create a new appointment months away. Dr. Shum took time to explain the answer to my question and listened when I asked for a medication change. I wouldn't change anything in the services I have received.