Denver Health's Online Review Report Card

I think overall denver health is a great location, but Dr Eric Wuu is a emergency room MD who will drive this hospitals reputation into the ground. He acts with entitlement and emotion, as a doctor your job is to help. Bias medicine practices are a real thing, be very afraid of these type of characters in a position of power. Belittling and arguing is not professionalism. If you have a choice, see someone else when visiting the ER. I was afraid and in pain, I ended up having to be taken to another another hospital. I then was diagnosed and treated. (Severe) Its sad to see a good place get ruined by a few crappy people.

I am 1700 miles from home & I broke my left arm & dislocated my wrist. Denver medical was absolutely amazing in caring for me. Made me very comfy & my anxiety was relaxed with every single staff who worked on me. Surgery went excellent yesterday & I am in very little pain or none at all. I am highly impressed!!! THANK YOU Denver Medical for taking care of me!!!!

They have a chart system here so they only go off of your chart and they don’t listen to any of your symptoms. Come here if you don’t like figuring out what’s wrong with you or getting actual help! They leave you sitting there for hours without updating you on any of the information on what they are going to do with you or any of your test results! Definitely not how I want be treated when I go to a hospital. I really can’t stand this place. They always take notes and get information incorrect, and because they only go off of those notes they continue to misdiagnose people and get things wrong! They are always dismissive of any concerns questions or comments I have! You can’t treat people poorly for being young and you can’t treat people poorly for having Medicaid. I don’t recommend this hospital to my worst enemy! Not to mention I have received someone else’s paperwork with their address and name and personal medical information stapled to mine!!! Denver Health is truly hell on Earth.

Want a hospital where the administrative staff is incompetent and constantly bill you incorrect things, just really fucking over patients as hard as possible, then denver health is your place. I truly regret the day I ever associated with this horrible, moneygrabbing, fraudulent and evil place.

To anyone considering coming here, do know that the only way to leave the unit is to go to residential. Talking to the doctor here, they would never encourage or allow a person to leave inpatient care (here) and transition to anything other than residential because that is not the appropriate model of transition. If you try to do that, they have the power to get a court order over you. If you try to leave AMA, they will have you psychiatrically evaluated and your ED can be used as a severe and grave threat to your life which can put you on a hold. You are essentially a hostage here unless you follow their demands. I am here now and would say 70% of the unit is on some sort of legal order. Security is here regularly.That saidthis is the only place to go if you are an adult with a severe ED. The team here is amazing and kind. They make the unit as comfortable as possible. While its a rotten place to be, the staff goes above and beyond to be supportive and caring and make the stay tolerable. I would not, if you are deeply unwell, avoid coming here because youre afraid of a hold. Go. Take care of yourself. You can figure out the residential and longerterm stay parts but this place really can and will save your life. I didnt want to come and was incredibly unhappy to be forced to stay here but after staying for over a month, mostly involuntarily, I am glad I was in it for the long haul and can say it restored my physical health. Im sure everyone on the unit, if honest with themselves, would agree. Acute was clean, well run, the staff was respectful and helpful. Doctors, PT, OT, and RD come to your room. Treatment is room based. Every patient is on their own with their own CNA with them at all times. The processionals were good, although I wish I had more GI testing because I was never able to get off the feeding tube. It took some getting used to being watched while peeing and showering, but for the most part, I was tired and spend most of my time napping or resting in bed between appointments. I got to pet three different therapy dogs, and there was an art closet, so it wasnt terribly boring. If you dont finish the food you get laps around the building taken away, then outing privileges, and then they cant really take anything away, but that was so frustrating for me since my vomiting is Gastroparesis and unintentional. Regardless I was treated with the utmost respect the whole time I was there. I was not certed, and I know patients who were certed can have very different experiences than what I experienced. Everyone was so kind at Acute. I wish there could be an Acute for less severe cases, because residential has never worked for me, especially not at ERC Denver. I was on a feeding tube, but from what I observed, patients were served 3 meals and 3 snacks with one caffeinated drink and a few noncaloric drinks. meals were 45min and snacks were 30 min. Your CNA sat with you and chatted unless I needed silence. They were very receptive and helpful.

The staff who I encountered while I was in the emergency room was awesome. Everyone was really friendly and nice, I did have to repeat the same thing a multitude of times. Everything since leaving the hospital has been a really bad experience. Nobody knows anything, I have had to make multiple calls, received different answers, and their system is very messy and there is no consistency. I dread ever having to call there, always have to repeat myself. Nobody has the same answer. I will be happy to never have to deal with this place again

My boyfriend went to this hospital for surgery to replace his hip. They were many hours late getting him the operating room and after surgery made him lay in a gurney in the hallway OVERNIGHT before finally getting him in a room at 7 am!!! Then no one came to check on him to give him pain meds, empty his urinal, get food since he hadnt eaten in 2 days!!! It was awful when he called me crying then they still released him that afternoon!!  Absolutely unethical!In response to the number provided to complain about care... we have already taken that route several times and nothing was done about it.

I was never contacted for an overdue bill of $80, instead Denver Health sent it right to a collections agency during the pandemic. I will never recommend this healthcare system again.

worst experience in life. I lost my son. they know why and refuse to respond.

Dan muy buena atención y son muy amables

I was admitted to the ICU after being ambulances to the ER with work related injuries on the 1st of October 2020. My injuries were severe and all I remember is waking up on the 10th in the 3rd of 4 hospital rooms. I can say that when I awoke the Physical, Medical, and Rehabilitation team and Trauma team provided excellent communication along side their stellar nurse team to get me up to speed on my injuries and recovery process. I am truly thankful for their service to our community.

I was gangstalked at Denver Health. My personal health info was shared with hundreds of people.  This is not the same America anymore.  Cell phone apps like stalkerware are easily downloaded onto anyones cell phone.  If you are gangstalked simply grab the stalkers phone.  This will be coming out in main stream media soon and I will be collecting a VERY large check from Denver Health.  The trauma and assaults I recieved at Denver Health is off the charts.  Shame shame shame on Denver Health

I signed up for Denver Healths Elevate plan  so that I could have coverage. I only needed for a few months and paid 2 mths premium after submitting all the info they requested. I emailed the info to them on July 10th and paid the premium at that time. Somehow, my unit number on my address, from the beginning, was input incorrectly into their system. I know this because I was getting letters from them but weeks late. I contacted them by phone to give them the correct info, but it was never changed. Meanwhile I received my medical card for services and I thought all was well.The 2nd week in Aug I received a letter dated July 21st, stating that I had been turned down for coverage because I had not supplied the required information. I called their member services, spoke to 3 different  people in a weeks time, each telling me that they would investigate and get back to me. It took a 4th call and asking to speak to a Supervisor before getting any answers. I was livid as I had paid 2 months premiums in advance because were in the middle of a pandemic and it was now the middle of Aug and I had no coverage. The supervisor said that they had sent an email to me advising that they needed further info. She advised that they had input the email address incorrectly. I asked if she could forward me the email,  but she said it had already been archived and she no longer had access. I call bs on that. I asked when I would be receiving my money back, as the cancellation letter stated it would be credited within 30 days of the letter date. She told me that that dept was running behind and the earliest it would be processed was about a week later. I put my foot down at this point and told her that I expected that money to be credited the next day, Aug 21st (30 days from the date of their termination letter). I told her that I felt that they owed me at least that from all of the aggravation on their dropping the ball on their end, poor customer service and their multiple screw ups! Not to mention having no medical coverage during a pandemic. I did receive my credit a few days later.After seeing some of the reviews on Denver Health, which I unfortunately had not beforehand, I believe I dodged a bullet. I would never recommend them to anyone.

Their as good at health care as Denver PD is at protecting black citizens. Youre family drs are useless and Your ER is no better. I watched more people leave then I watched go back to be seen. Had that been a heart attack Id be fucking dead. You want me to call you? Ive been trying to call your transportation department for two weeks and it rings and rings and rings. Now after two months of looking for pain management that your drs couldnt be bothered to help with. Ive missed the fucking apt because your staff is useless and I get faster responses on Yelp comments than when Im on the phone or in person. Gtfoh

If you get into a car accident and come here, expect to pay your life savings. I was in a bed for around 3 hours with a concussion, one IV, and after received a bill for 3000 dollars (no explanation of why it costed that much). After being denied help by my health and auto insurance, I applied for help through their financial assistance programs. Because of my situation I was qualified and approved for CICP and a self pay discount only to later be told that my account had been entered in a certain format, making all the discounts I qualify to receive unable to be applied. Now after being unemployed due to the health crisis, I was called and told to start making payments or my account would go to collections. I am on the hook for the entire amount now, and these programs that were designed to help people like me, arent.

This review is for my nurse Amelia who took such amazing care of me by being EXTREMELY kind, caring and patient with me. She was the best Ive ever had, I am a pretty difficult poke. So thank you Amelia for taking the best care of me, you are an angel. I can tell that you love what you do, and you made me feel VERY safe.The PA was really nice as well but I am disappointed in the Psychiatric evaluation...I thought Id be getting some help there and unfortunately it was a short talk that involved the EP cutting it so short and not even willing to hear my whole story, so that made me feel pretty invalidated. I will say this: overall I do feel like Denver Health has a great staff and they take great care of their patients, I just wish that Id gotten more answers/help because I left there feeling lost still. prepare to be there at least 4 hours if youre getting any bloodwork/tests done.

Worst hospital experience of my life. Period. This place would be a great hospital to conduct a study on 2 things: 1. How screwed our medical system is in this country. And 2. How number 1 directly effects patient care. Also, who does the hiring? I had a nurse LITERALLY steal my crutches while telling me I was a fu***g a**h*le! I kid you not. Yes, the same nurse who told me he was going to get me food, came back an hour later and forgot we had the conversation. He also stressed how important it was for them to sample my urine, so (being unable to move), I peed into a medical device which he never collected. In fact, it sat there next to my face on the counter for all 4 hours I was there. Im 61 195 lbs, Im not a baby, nor do I have any desire to visit a hospital... however, i was literally hysterically crying in pain. What did they do? Gave me Tylenol and than didnt check on me for an hour. When they saw how agitated I was from the pain/anxiety, they said nothing. Keep in mind, I had asked for nonnarcotic meds... so it wasnt like they could say I was drug seeking. I eventually AMAd when the doctor started suggesting test after test after test after test. Unnecessary crap to bill my insurance.

My 27 year old daughter had a stroke in February 2020. She was taken to the Denver Health Emergency Room doctor who failed to diagnosis it and instead told her she was having an anxiety attack and sent her home with some antianxiety medication. This doctor failed immensely in that a simple neuro test would have uncovered the stroke right away and she could have been treated sooner. He failed to administer this very simple test or even request an MRI which would have definitively pointed to a stroke. This was a gross oversight. How he could have ignored the fact that she could hardly walk (no balance) and needed her boyfriend to hold her up, is beyond me.  When she mentioned that her father (my husband) had had a stroke a few years ago, the doctor replied that she was too young to have a stroke.  They sent her home.  I followed up with calls to the doctor as well as the hospital president, Robin Wittenstein.  While they both expressed their apologies, this does not change the fact that this was a gross mistake and the consequences of this mistake, could have been avoided had they just performed some basic tests.  We requested a review by the in house patient advocacy and it is no surprise that the review came back and confirmed that the emergency room doctor followed proper procedures and protocol with regards to his diagnosis of an anxiety attack. For me it calls into question the entire patient advocacy function as well.  The next morning she went to see her health provider, who performed some simple neurological tests and within 30 minutes sent her for an MRI which confirmed the stroke. A cautionary tale to everyone that doctors make mistakes and their mistakes can have enormous repercussions. Be your own advocate.

JUST HORRIBLE SERVICE  for kids in XR AREA if you dont like your job just  quit and change the terrible attitude and treat with kiddos!!!!

I wish it were possible to give this a negative star rating because my experiences at Denver Health have been nothing but negative. Nurses treat patients like they are herding cattle, and the prices they charge are appalling for the complete disregard and lack of care provided. I have wasted so much time trying to advocate for patient rights with no success, so I am going to conserve my energy on adding details. If you are fortunate enough to be able to receive care elsewhere, I highly suggest Rose Medical Center because the staff there treat people like dignified humans. If Denver Health is your only option, you are likely better off treating yourself and foregoing a process that will leave you broke, exhausted and untreated.