Starling Physicians's Online Review Report Card

Great experience. Great Doctors and staff !

Spoke with Nicole Pensiero, MSN, APRN, FNP-C via video phone. She had ordered blood work for me and I requested to have it sent to Quest in Wethersfield, near Starbucks yesterday. She assured me the paperwork would be sent by the end of day. Went the next morning at 6am and Quest said they NEVER received any orders for me. I called Starling and their office person admitted it was never sent. Also, I can never get a face to face with my PC(Dr. Savinelli). I've seen him once out of the last 10 visits. I'm done with this company.Spoke with Nicole Pensiero, MSN, APRN, FNP-C via video phone. She had ordered blood work for me and I requested to have it sent to Quest in Wethersfield, near Starbucks yesterday. She assured me the paperwork would be sent by the end of …More

The front Desk staff is extremely rude. If you are 7 minutes late they enter no show off and does not take you in . I have clearly explained i had to take a uber and come from long spending money ( but they had 0 empathy).And the lady at the front desk told , we will think about if we can even consider you for next time since your first visit is no show off(for being 7 minutes late??) .Sorry, in the first place will never even consider visiting your place.The front Desk staff is extremely rude. If you are 7 minutes late they enter no show off and does not take you in . I have clearly explained i had to take a uber and come from long spending money ( but they had 0 empathy).And the lady at …More

I have tried to make an appointment for an hour now with my PCP. I get into the queue and it tells me I am the next one in line and then the phone rings for 5 mins with no answer. I have tried this twice in the last 2 hours. When is this office going to fix this on-going problem. This is not the first time this has happened to me when scheduling an appointment. Very aggravating...I have tried to make an appointment for an hour now with my PCP. I get into the queue and it tells me I am the next one in line and then the phone rings for 5 mins with no answer. I have tried this twice in the last 2 hours. When is this …More

I saw Christine McCray in Rheumatology in Farmington.  She was horrible. She first attacked me as if I was there for pain medication. Then proceeded to tell me my diet, supplements, and herbal remedies that I was taking for pain and inflammation was not helpful. What a terrible thing to say to a patient with arthritis pain who is trying so hard to take care of herself in a healthy manner. I know where I was and where I am today and there is no doubt that my herbs, no sugar, eating healthy to help stop inflammation, excerising, and supplements has helped tremendously with my arthritic pain. I was stunned, angry and hurt with her attitude and words. I was there because I wanted to know if there was anything else that could help in managing my pain. She never went over the x-rays taken, and low and behold I have a nodule in my hand that needs to be removed and is causing severe hand pain. (I took a picture of my hand where I received a cortisone shot, and where the nodule that needs to be removed is.) This was one reason for seeing this rheumatologist. I ended up going to Dr. Scarengello who is now taking care of this. Christine is a horrible doctor. She never went over one x-ray that had been taken at my follow-up appointment.  I had several x-rays done of both hands and feet. She needs to find another profession. So discouraging and frustrating.

One star is because there is no zero star option. They don't provide exceptional care and their policies are unreasonable. They send away patients for being 7 minutes late to the appointment. Most practices give 15 minutes grace time for patients to keep their appointment. Despite requesting, explaining the reason for being late, explaining the patient's condition, they will send way the patients. Not to mention the next available appointment is weeks out. Doctors have no availability and only nurse practitioners are available. Don't waste time or money on this practice. There are many better care providers like middlesex primary and Uconn.One star is because there is no zero star option. They don't provide exceptional care and their policies are unreasonable. They send away patients for being 7 minutes late to the appointment. Most practices give 15 minutes grace time for …More

When I call it takes more than 20 minutes on hold to be transferred to an answering machine.  Calls are never returned.  Five weeks after my appointment, the pharmacy has not received my prescription and a cpap machine has not yet been ordered.  They will not connect me to the doctor, his assistant does not return calls, and the practice manager has not returned my call.  Don't bother with this group, they are rude when they do answer a call and have no regard for patients.

REVIEW IS FOR THE LAB DEPARTMENTTwo stars for the convenient location and the Saturday hours (7-12), but that's where it ends. No one likes to get blood drawn but it helps to deal with friendly, capable phlebotomists rather than one who gets annoyed that you're not "popping your elbow" - whatever that means. Maybe she was just having a bad day. Guess I'll find out in the future since this is one of the few nearby Starling labs covered by my insurance.

The check-in process is very quick and the staff are friendly. They also have the lab where we can get the blood work done there.

The check-in process is very quick and the staff are friendly. They also have the lab where we can get the blood work done there.