Starling Physicians

Great experience. Great Doctors and staff !

I've been with this practice for many years and have only received the best medical care. Dr Pinou and Dr Cortland treat patients with the highest respect.  Both Doctors are extremely caring and accessible. The office staff is not only responsive but they never have any issues with billing or insurance. They are very efficient there and no matter what's going on they somehow remain pleasant. Try them if you are in the market.

Let's see now, my GP - Wow,  he is the perfect Doctor, thorough, knowledgeable, caring, no hurry, identified my prostate cancer early on, great referrals for sleep apnea, allergies, surgery, and onsite radiology, blood draws. I came into the group via my Cardiologist from thirty odd years ago. The Doctors have changed over the years and have saved my life some three times and counting. Do you know that the one reason for aerobic exercise is to identify heart related problems early enough to be repaired. Done that twice, thanks Doc! A good reason to have this group is the continuity of computerized records on file. Doctors see your complete medical records. I can see my records on-line, make or change appointments at will. No one at reception has ever been rude. They do have a repetitive front office function, but, alas, have never kissed my ring! There are enough Doctors to move within a specialty, as I have done, to one you prefer (no big move of records, no big deal). Access is there when I needed it, same day, next day, or third day even to a new Doctor in a new to me specialty. No, we have an opening in three weeks or months!

I have been a patient of Starling Physicians, formerly Connecticut Multispecialty Group and Grove Hill, for many years. The physicians are excellent and I love that all my specialists are part of the same organization so they can communicate with one another about my care. The doctors I have seen are caring, thorough, and deliver the highest quality care. I also like that they have so many locations so I can find a doctor near me.

The check-in process is very quick and the staff are friendly. They also have the lab where we can get the blood work done there.

The check-in process is very quick and the staff are friendly. They also have the lab where we can get the blood work done there.

I have been a patient of Dr Scott Walker for several years. He listened to my concerns and wisely referred me to a specialist when a major health situation was detected and resolved. I always feel like he cares and wants me to feel better as soon as possible. In the past I have had lukewarm feeling about the support staff - front desk in particular, but my most recent visit was an emergency and they got me in same-day. I will continue to go to their office and hope the reception improves to the level of the actual doctors and medical assistants. Sometimes trying to get refills or messages to through their system is cumbersome. My review score is based mainly on how I feel about my doctor there.

Dr Tray was great at our first meeting. He took the time to explain what he was doing and why he was doing it. He made me feel much better about my treatments.

REVIEW IS FOR THE LAB DEPARTMENTTwo stars for the convenient location and the Saturday hours (7-12), but that's where it ends. No one likes to get blood drawn but it helps to deal with friendly, capable phlebotomists rather than one who gets annoyed that you're not "popping your elbow" - whatever that means. Maybe she was just having a bad day. Guess I'll find out in the future since this is one of the few nearby Starling labs covered by my insurance.

Buyer Beware. While Starling Physicians provided me with an acceptable level of care. Their billing practices border on criminal. Please read on to get a full picture of my experience.After moving to Connecticut and getting settled in, I needed to find a primary care physician. I came across Starling physicians and Dr. Evelyn Smith. I called to schedule my office Initial office visit, and was told that I my initial visit would need to be a physical in order to become an established patient, I had to wait a little over a month for this initial visit and when the time finally came for my appointment I showed up filled out the required paperwork and turned it into the front desk along with my insurance card and being card. I was told at that time that this is a physical which is considered preventative care and covered 100% by my insurance. After waiting for about 30 minutes after the appointment was supposed to start I was lead into the examination room. The nurse was courteous, took my vitals and asked me a few standard questions. She then walked out and told me Dr. Smith would be right with me. After another 20 minute wait Dr. Smith came into the exam room. She asked me all of the standard questions that go along with a physical, medical history, family history, current medications....I was a little put off when she told me right off the bat that she would not be able to prescribe my non stimulant non controlled A.D.H.D medication to me. She told me that I would need to see a physiatrist for that. Beyond that Dr. Smith was professional as she finished out the physical. As the appointment was drawing to a close Dr. Smith recommended that I go to get a diagnostic procedure done due to a condition that I listed in my family's medical history, and she sent me to Quest Diagnostics to have blood drawn as part of the standard physical. She sent me out of the room with some paperwork in hand to see the discharge person, where I asked again if I needed to pay anything (I'm not a fan of getting surprise medical bills) where I was told no. As I finished checking out I was given the name of another doctor who could preform the procedure mentioned above and told to call for an appointment. That was the end of my interaction with Starling Physicians. I went to Quest and got my bloodwork done, never heard anything back from Dr. Smith or her office regarding the results and then went home. About a month later I get a bill In the mail from Starling Physicians. I first called Starling who said they would look into why I got a bill for what should have been a covered physical. Starling said they would research it and get back to me. I never heard a word back from them. Today 2 months after my initial appointment and still no communications from Starling, I get another bill in the mail. So I again call Starling and this time get a lady who is rude and combative and talking over me who eventually hung up on me. So I then called my insurance company who told me to check my explanation of benefits. After checking the explanation of benefits I noticed that Doctor Smith and Starling charged me for 2 different visits....A medical visit and diagnostics that they charged my insurance company $402 for (my physical) which was covered as it should have been at 100%; and an additional office visit for which they charged my insurance $132 which was again paid by my insurance company minus my $25.00 copayment. I only saw the doctor once, and our visit did not go outside the scope of a covered physical, however Starling Physicians decided to code 2 different office visits hoping that my insurance company wouldn't question it (which they didn't) and that I would just happily pay the $25.00 for services they did not provide and that I did not receive. I currently have a grievance filed with my insurance company and will be contacting state regulators tomorrow morning or as soon as the AG's office opens back up again and reporting Doctor Smith and Starling Physicians for defrauding both my insurance company and myself. Though they provided a thorough exam, and I was not unhappy with the care. I believe they are crooks and are using people's Naivety to commit insurance fraud. I would not recommend Starling Physicians to anyone and would in fact warn anyone considering them to stay away and suggest that their current patients go back and take a look at their statements and explanation of benefits to be sure that they are not another victim of this predatory company.