Alberto Mendez's Online Review Report Card

Don't respect the patients, not listen, not salute and do only his will and don't take any consideration to his patients.

To start with a positive, I do believe Dr. Mendez knows what he's talking about and would trust his diagnosis. However, in my four or five years of going to this office, my consistent experience has been one of feeling very dismissed by the front desk staff and even Dr. Mendez himself at times. I have generally overlooked this. However, recently, even though I asked specific questions to the front desk staff in order to know which steps to take next, I was given wrong information, missed work and my appointment because of this and caused the phlebotomist to be late w/ her patients after me. I called Dr. Mendez's office multiple times during office hours after this and no one answered. I left 3 messages and no one called me back. I was in the middle of getting tested and was on my 3rd test as ordered by the doctor, however could not move forward w/ that testing until I had correct information. I reached out to the office staff and asked them to call me back multiple times and still have not heard from them 2-3 months later. I asked for them to call me back or connect me directly to the doctor since I was given wrong information the first time around. It has been 2-3 months and I still have yet to hear from them. The office staff is very dismissive and very unprofessional and at this point I would say unethical. I used to manage the front desk of a doctor's office that had 7 different doctors. We opened our doors when we said we would open and we answered calls and/or returned calls and we never dismissed our patients. Given my background and experience in going to this office for the past 4-5 years, I cannot say that I would recommend this office to my friends or family. At this point, I still am not able to finish the testing the doctor prescribed because the front desk staff will not contact me nor have they let the doctor know that I have been calling and asking for help.

I unfortunately had to come to this office for surgical clearance. I take several medications for diabetes and unfortunately some of them have uncomfortable side effects. I brought this up to the Doctor and he dismissed my concerns than began to lecture me about nutrition. I know how to eat and what to eat to be healthy. His advise was neither helpful or requested. Don't come to this office if you expect to be treated as an intelligent patient seeking real answers. Also they are very prejudiced against non-Spanish speaking people. The office just wants to bill for their services and add as many as they can.

I unfortunately had to become a patient of this practice to receive clearance for surgery. The support staff are fine but Albert Mendez is condescending and dismissive. When I brought up concerns about side effects of medicines, he stated it was my fault for my issues. He proceeded to lecture me about my diet. I don't need a lecture to deal with my diabetes. I would never go back to this practice even if I could not control my disorder without my prescriptions because he does not care and you will not receive help

I've been Dr. Mendez patient for over 4 yrs. I have no complaints, he is very straight forward and he is concerned about your A1C. If you are interested on a Doctor that will tell your condition and what you need to accomplish, you are in good hands. His staffs are awesome, very professional and willing to assist you and accommodate you based on your needs. I recommend Osceola Endocrine consultants, Inc. any time.

I felt like in home . Dr Mendez take care of you in details , he takes time with patient in order to can know patient history. Very respectful and kindness person. I recomend him 100%.

Great

Dr. Mendez has been nothing short of upfront, honest and caring when it comes to my care. We are working together to achieve better health. He along with his staff is a 5 Star office.

I have been seen in his office but with the other Doctor. The other Doctor left the office and they transfer me to a Family Nurse Practitioner without ask me or tell me something. Was a surprise when she open the door. Terrible experience. I ask that I need to see the doctor. And she told me that she is going to discuss everything with me and then the doctor is gone see me. I'm a Thyroid cancer patient, and she don't have any idea about my TSH levels. They don't read anything from the record.

I have always been able to ask Dr. any questions and got straightforward answers. He explains what he is doing and why and is willing to answer all my and my husbands questions. I always make early morning appointments, and never have to wait.