Sunrise Detox Atlanta's Online Review Report Card

Everyone was very friendly and helpful. The food was great and the beds were comfortable and clean. The staff made sure you were comfortable during my stay . I’d recommend Sunrise to anyone needing some help!!

Take in mind this is at least $4000.00 a day with no explanations because no one will answer questions . We tried to find out before so called treatment to get an idea of cost to no avail . Also the rep we spoke to at a very vulnerable time in our families life , was the same feeling I got when I last bought a car from a used car salesman . Asked about the private room $1000.00 extra a night nothing extra just a room . Then he started negotiating pricing for the private room . Nothing at all that he assured us of was true . Corporate has ruined this experience from the beginning to end . There are some good people that work at the facility . I am just grateful my family member was motivated to help himself. Maybe a drug test for the salesman may be in line ?Could go on about some of the conditions he had to deal with it . Alot of double talk here ! Sad !

Unbelievable experience.  I took my wife in who finally sobered enough after 3 weeks of heavy drinking, to look for help.  She tried killing herself and was ready to end everything.  She made it into the waiting room and within 5 minutes, Sunrise was trying to get $5000 upfront before doing anything.  I couldn't believe my ears, that's what they were most interested in, instead of finding the best help for my wife.  We of course walked out and went to another firm across town that took her in immediately.  No paper work, patient help and support first, which is what I was happy to hear.  It saved her life.  I can't imagine any healthcare in time of need asking for full money upfront in the face of an emergency.  I would never recommend any agency that does that.

Having been to detox previously, I have had experiences with quality facilities and this is not one.  1.  The pharmacy "lost" my Lithium. First it was that they accidentally sent it home with another patient. Then the story changed a couple of times.  They did not get my lithium, for bipolar disorder, for several days. One is not supposed to miss one day, much less several.  I experienced disorientation, and despite my urging, did not call their pharmacy for days. 2.  I witnessed first hand a pharmacy tech searching patients's medications when another was out of something. She would then give the patient who was lacking another person's meds.3. Upon entering detox, techs are supposed to remove all products containing alcohol.  My hair dryer and a couple of random things were taken, but I still had 2 perfumes and hair products with alcohol.4. Don't try to leave even one day early.  They will not allow you to.  Not only did they refuse to give me wallet, IDs, money, etc., but they said they'd call the police.5.  I submitted my insurance information prior to arriving and upon arrival.  Nevertheless, I was required to pay $4,000 for 5 days.  When I tried to reach somebody about this, it was again several different stories.  First, it was I hadn't submitted it. I had texts proving I did. The most galling one was that I hadn't paid for my insurance and it was inactive.  I pay it through auto pay, and when I was to go to Sunrise, I checked my benefits.  Basically, they lie, don't wish to be inconvenienced by patients, and violate the law in their meditation management.  They don't meet professional standards by any stretch of the imagination. I would heartily recommend avoiding Sunrise at any cost.

This place was simply amazing..the comfort of detox is greatly appreciated when I was going through the most difficult time in my life. From the moment I walked in the door in 6-2021 I was treated very well and knew I made the right decision to come to treatment. I'm currently in sober living and have stayed clean since.

Went into detox with $1800 and one of the staff members stole all of it. Theresa (the program director) & Megan (clinical director) ensured me that I would receive the money back via check… but every time I call down there they hang up on me whenever I tell them who is calling. SHADY BUSINESS! DO NOT ATTEND!

My son was referred to Sunrise for a "medical detox" because he was having all-day hallucinations as a result of Xanax/Alcohol withdrawal.  We had to pay for a full 10 day stay up front ($6,000) , and once he was admitted, he received no medication for his detox.  They gave him something to help him sleep, which didn't work. We asked daily for him to receive the "benzo drip" that was supposed to help come off of the drugs safely, the whole reason he was there...and they kept telling us that based on the dates he told them he last used, he didn't qualify.  They were taking his word!  He wasn't living in reality...totally out of touch.  He continued to get worse each morning when we'd speak to him and after only 2.5 days they called to tell us they were admitting him to the hospital e.r.  because they "couldn't help him there".  Long story short, he did not get the services we expected, and they dumped him after a couple of days.  And because they sent him to the ER, he was then required to be sent afterwards to a mental hospital afterwards.  We were told we would receive a refund for the days he was not there, which would help with the hospital bills we are now getting daily.  We cannot get them to return our calls now.  What a racket!  Take money up front and keep them for a day or two, send them elsewhere and keep the $...

I never write reviews, but after seeing these negative reviews about Sunrise, I had to put my two cents in. Sunrise is hands down the best detox facility I have ever been to. I stayed at Sunrise for a little over a month and it helped me so much more than any other facility I have ever been in. I truly believe that they are the reason I am still here today. I came here straight after spending 11 days in a state facility and I didn’t feel human anymore. As soon as I got there, Tony took me back for intake, and he was so nice and laid back that he put me completely at ease after my 11 day nightmare. Intake was relatively quick, and I was walked back to my room and I took my first shower in almost two weeks, and I slowly started to feel like a human being again. The rooms and bathrooms are fantastic, by the way. They are clean and bright, and they offer clean-up service every morning. I came here the day before my birthday and all I could think about was,”I want honeydew melon for my birthday”. Guess what they had for breakfast the next morning? Waffles and bacon, too. And my roommate and three other patients came in the evening of my birthday(I was in bed for most of my first week there)and sang happy birthday to me and they gave me a handmade card, a bouquet made of twigs and berries, and a Hershey’s bar. It was so sweet that it made me cry(withdrawal will do that to you). All of the nurses and tech’s are very good at what they do. They never once forgot my name. Their staff psychiatrist got me on a med combo that actually made me better, first time that has happened for me. I am still on the same meds today. Carly was a great counselor. I was dealing with a lot, and she helped me feel strong enough to handle it. Julie was the sweetest nurse tech I have ever encountered. The food was really good, too. And the snacks- I think I ate about four ice creams a night. They also have a small fridge with extra helpings of whatever dish they made for lunch and dinner. I spent most of my time on the patio(smoking)talking to other patients. I saw several people cry, I saw lots of people hug. I went through four cycles of patients because I was there for so long, and I made friends in every cycle. I still think about them and I still talk to a few. Sunrise was a springboard to my recovery and I’m still sober today. This is the best detox facility in Georgia in my opinion.

I'm genuinely surprised that the reviews are so low. Not only was the staff and nursing very kind, they also went above and beyond to help me as much as possible medically/mentally. It was definitely judgement free zone unlike other facilities I've been to in the past. The food was decent. There is a fridge with leftovers and snacks available 24/7. The vending machine was a little costly with $10 cigarettes and you had to pay for your laundry detergent, but other than that I was satisfied with my stay. It's up to clients to use the resources provided,

This place was pretty great! Very clean, very spacious, tv’s and oscillating fans in each room, nice bathrooms and good comfortable living areas. The staff was very friendly and when I went into detox I was inebriated and asked for a private room lmao but crazy enough they really gave me one! They put me into a room where my roommate left the next day and I had my own room for multiple days! The only thing I would improve on is the food and is the absolute only reason I’m giving 4 out of 5 stars! Thank you sunrise!!