Wellnow Urgent Care's Online Review Report Card

H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing to do with my medical issue. Obvious mistake but I cant get anyone to look at situation. Billing me $1263.38 as insurance is saying not relevant to diagnosis. SUPER frustrating! NEGATIVE stars. I am now thinking they bill random medical thinking no one will check! I have tried repeatedly to address this issue...no help. HELP! WELL NOW please reach out to me!

This company is a complete scam. They run unnecessary tests and over bill your insurance to stick you with a huge bill. I would've been better off going to the ER. And when you email them as I was told to they never respond. Steer clear. Their billing practices have insurance fraud all over them.

Doctor prescribed wrong medication for eye problem...told no payment was due....and never received a bill until 9 months later threatening a collection agency...spent over two days on phone with Wellnow....evidently they can't make phone calls and asking me to do a 3 way call so they can verify...none of this appears legit!

First thing. How can you refuse treatment without paying at time of service? Then they say according to my insurance, my copay is $65.00. I will be checking this out with my insurance. The online registration is a joke! I went there because I was having trouble breathing. I thought either Covid or Pneumonia. They took an EGK. Tech acted like this was the first time he administered this test. Ideally I needed an X-Ray. They did not have anyone there that day. They wanted me to go to yet another location. Mind you I don't drive and would need to Uber. What if I had a sprain or broken ankle? No X-Ray? Finally the PA said she had spoken to her supervisor and I would be given 2 different antibiotics treating pneumonia. I was there 4 years ago and gave a glowing review. NO MORE!!!! I WILL NEVER GO TO ANY WELLNOW URGENT CARE! HORRIBLE, HORRIBLE!! Kathy Marz The only thing that would improve this location would be to close, revamp with quality care and caring office personnel. This visit was made at the Jefferson Park Location.

The office experience is always unpleasant and difficult. The process of filling out your information online is a waste of time then have you do the same thing in person. The receptionist was untrustworthy and said that it is common for them to hold your ID in the process of waiting to be seen which makes no sense to me. In this era of social engineered data collection why are they holding the ID AFTER they scanned it? Setting up an appointment means nothing as you will still encounter a wait time of an hour or more. Avoid them if you can for doing drug or physical tests. They will disappoint you.

I iniured my ankle and I went to urgent care to get an X-ray. The desk clerk told me the visit cost $175 and includes xrays. I prepaid the amount due and got my xrays and left the urgent care. Later I got A bill in the mail for $150. I called and asked whats it for and billing told me it's for X-rays. I told them that impossible because I already paid for them. It's listed on the website that X-rays are included and the staff at well now says that X-rays are included. I have proof and evidence. I will never pay for this fake nonsense bill they sent me. They are liars and fraudulent.

Yesterday I visited urgent care to treat yeast I received an additional medication that did not pertain to me nor my needs I was prescribed a medication for Herpes when calling to inform the urgent care no manager or supervisor was on site Asia the representative said that there was a system issue that generated the wrong medication to me this is embarrassing and malpractice. Customer service on situation like this was none existing no one has curtsey or apologetic behavior behind there mistakes in the medical field and it's sad. People react as if things are not a big deal until it's them on the other end. Would never return!

I visited the Evergreen Park location with a bad respiratory bug. Even though I made an appt. I waited an hour to be seen. They were very understaffed. There was no diagnosis other than "unspecified cough" and I left with a cough suppressant prescription that turned out to be useless. I had to come back the next morning for a chest xray that I couldn't get at the initial visit because it was too late in their hours to get the technician in to do xrays. It's been 2 days and I still haven't gotten a call with results. Their web site has no place where I can submit a complaint. Things got worse yesterday and I had to go to the ER, where I was diagnosed with flu AND pneumonia and got antibiotics prescribed. I don't think the provider at WellNow swabbed my nose thoroughly enough to pick up on the flu that at already been raging for 2 days when I visited there - and was already waning by the time I was tested at the ER.

Wait times are a few hours. They screwed up my bill and getting a hold of someone in their billing department is another a few hours of waiting on the phone. Absolutely a terribly run business. I do not recommend.

The worst customer service I've ever experience! I went to WellNow in December and the NP Nicole W. had no shred of empath. She treated me like an object. Fast forward to March, I received a lab bill from Quest Diagnostics to my surprise I was billed for 5 test when I should've only been billed for 1! Not only did Nicole have test performed that I didn't authorize she had the most expensive test performed! I contacted Quest and they told me any discrepancies in billing I would have to contact WellNow so they can remove it out of the system. March 15th, I contacted the location and talked to the manager Lydia R about the situation. Lydia had to tell me all the test performed and stated that Nicole put it in as a verbal consent. I've never been to WellNow and they don't give you reading information about everything that was discussed in your discharge papers. Lydia agreed and tried to rectify the situation but couldn't, so it had to be escalated up to her manager, Haneen D. Haneen was supposed to call me, but she never did. I had to constantly call WellNow to speak to Lydia because she is the only person that I could get in contact with. Lydia kept telling me she informed her manager and that she sent multiple emails to Haneen. Haneen was supposed to get the unauthorized tests remove. Now we are in the month of April, I received a second notice from Quest. The issue is still not resolved and Haneen is about to go on vacation for 3 weeks. Surely it will be resolved before she leaves.....WRONG! So since Haneen is gone and this issue has been going on for a month. I emailed Haneen's manger, Amanda M. on April 18th. Amanda never replied. Now I had to wait until Haneen returned on April 30th. I went to the location to speak to Haneen and she gave me little apology and then instructed me to email Lydia my bills. Haneen told me she would get the unauthorized test removed. I emailed Haneen May 3rd requesting an update because now I received a third notice from Quest, no reply. I contacted Lydia, she had no update. I emailed Haneen a second time on May 13th, I CC'ed Amanda and Lydia, same result no reply. I've been extremely patient and respectful during this whole ordeal, but no respect has been given to me! No one is following up with me! This issue has been ongoing since March 15th and now it's May 15th and my issue is still not resolved! This is not what customer service should be! The managers are supposed to lead by example and they have failed! So patients Beware!!!!!