Wellnow Urgent Care's Online Review Report Card

Great care. Pleasant and professional staff.very clean. I went in for the flu got checked out total time there 36 min.

I had a very good experience here. Check-in was simple. Staff was courteous and very friendly. NP Odeh was super nice and got me very well take care of. Recommended.

Everyone working here is super friendly and professional! I was able to schedule an appointment, arrive a few minutes before my appointment time, check in from my car and not enter the building until it was time for me to be seen. They provided exceptional care and there were no long waits! Thank you!

I had been experiencing extreme back spasms in my lower back..i went in after church on 09/20/2020..to get checked out..i had a awesome experience...the staff was great during my whole process...Dr.Megan Dusak was very professional with her care and concerns about my issue..it is very rare.. you go into a hospital /facility and find quality staff with genuine care and concerns about a person..i truly recommend this place and if necessary hoping not but if I was to have an urgent care concern no doubt consider coming back there..i apologize I didn't get everyone names..but great awesome staff and physician..i give 5stars and then some...thank you so much!

This was my first time at well now urgent care...just want to say the staff was very professional and friendly. Enjoyed my visit and was impressed with the amount of attention and care they gave. So glad to have an Urgent care center in the area. Much better than going to the emergency room for small injuries. They x-rayed my foot wrapped me up and I was good to go. Thanks guys!

We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t get in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible.

I stopped in with a dog bite. They were very friendly, helpful, and quick! I would totally stop in again for anything urgent.

It is not that they are not efficient, they are very efficient. I was disappointed in the communications and customer service. I was really feeling bad from a rash I developed, I wasn't sure if it was from my first Covid shot or something I had eaten. I arrive at 8:30, they took me right in but not before I paid the last bill, which I knew I had from my previous visit and my insurance did not cover it completely, ( no problem). But they would not see me unless I paid the current visit . On the efficiency I give them 4, good communications 2. I was escorted to the exam room and a very nice young lady took my vitals and exchanged pleasantries,-communication 5. I am sure she gave me her name, but I did forget it . The nurse walked in, no introduction, I informed her that I had the COVID shot. she did not look or actually touch my area with gloves, and diagnosed it was either, and gave me an option of a shot or pills. She was very thorough with explaining the medication options and side effects. However, there was an initial coldness, nothing said about whether she was a nurse partitioner or a physician and I am not sure she even addressed me by my name. My first visit was. much more pleasant with the exchange from the physician, they even offered me water and crackers for the delayed wait because of a surge in visits. Nurse Jennifer, which I found out her name because I asked, was on the mark with providing the care. I give them 4 stars for convenience and 3 for communications/customer service. Nurse Jennifer smile, look me in the eyes, ask me my name and introduce yourself... I won's bite unless you do first. My last beef is why do I have to take a prescription into the pharmacy and wait when they can phone it in, for the money I paid... again bad customer service 2. Do Better, Be Better patients are depending on you for good quality care.

The office experience is always unpleasant and difficult. The process of filling out your information online is a waste of time then have you do the same thing in person. The receptionist was untrustworthy and said that it is common for them to hold your ID in the process of waiting to be seen which makes no sense to me. In this era of social engineered data collection why are they holding the ID AFTER they scanned it? Setting up an appointment means nothing as you will still encounter a wait time of an hour or more. Avoid them if you can for doing drug or physical tests. They will disappoint you.

I iniured my ankle and I went to urgent care to get an X-ray. The desk clerk told me the visit cost $175 and includes xrays. I prepaid the amount due and got my xrays and left the urgent care. Later I got A bill in the mail for $150. I called and asked whats it for and billing told me it's for X-rays. I told them that impossible because I already paid for them. It's listed on the website that X-rays are included and the staff at well now says that X-rays are included. I have proof and evidence. I will never pay for this fake nonsense bill they sent me. They are liars and fraudulent.