Wellnow Urgent Care's Online Review Report Card

The office experience is always unpleasant and difficult. The process of filling out your information online is a waste of time then have you do the same thing in person. The receptionist was untrustworthy and said that it is common for them to hold your ID in the process of waiting to be seen which makes no sense to me. In this era of social engineered data collection why are they holding the ID AFTER they scanned it? Setting up an appointment means nothing as you will still encounter a wait time of an hour or more. Avoid them if you can for doing drug or physical tests. They will disappoint you.

I iniured my ankle and I went to urgent care to get an X-ray. The desk clerk told me the visit cost $175 and includes xrays. I prepaid the amount due and got my xrays and left the urgent care. Later I got A bill in the mail for $150. I called and asked whats it for and billing told me it's for X-rays. I told them that impossible because I already paid for them. It's listed on the website that X-rays are included and the staff at well now says that X-rays are included. I have proof and evidence. I will never pay for this fake nonsense bill they sent me. They are liars and fraudulent.

Yesterday I visited urgent care to treat yeast I received an additional medication that did not pertain to me nor my needs I was prescribed a medication for Herpes when calling to inform the urgent care no manager or supervisor was on site Asia the representative said that there was a system issue that generated the wrong medication to me this is embarrassing and malpractice. Customer service on situation like this was none existing no one has curtsey or apologetic behavior behind there mistakes in the medical field and it's sad. People react as if things are not a big deal until it's them on the other end. Would never return!

I visited the Evergreen Park location with a bad respiratory bug. Even though I made an appt. I waited an hour to be seen. They were very understaffed. There was no diagnosis other than "unspecified cough" and I left with a cough suppressant prescription that turned out to be useless. I had to come back the next morning for a chest xray that I couldn't get at the initial visit because it was too late in their hours to get the technician in to do xrays. It's been 2 days and I still haven't gotten a call with results. Their web site has no place where I can submit a complaint. Things got worse yesterday and I had to go to the ER, where I was diagnosed with flu AND pneumonia and got antibiotics prescribed. I don't think the provider at WellNow swabbed my nose thoroughly enough to pick up on the flu that at already been raging for 2 days when I visited there - and was already waning by the time I was tested at the ER.

Wait times are a few hours. They screwed up my bill and getting a hold of someone in their billing department is another a few hours of waiting on the phone. Absolutely a terribly run business. I do not recommend.

The worst customer service I've ever experience! I went to WellNow in December and the NP Nicole W. had no shred of empath. She treated me like an object. Fast forward to March, I received a lab bill from Quest Diagnostics to my surprise I was billed for 5 test when I should've only been billed for 1! Not only did Nicole have test performed that I didn't authorize she had the most expensive test performed! I contacted Quest and they told me any discrepancies in billing I would have to contact WellNow so they can remove it out of the system. March 15th, I contacted the location and talked to the manager Lydia R about the situation. Lydia had to tell me all the test performed and stated that Nicole put it in as a verbal consent. I've never been to WellNow and they don't give you reading information about everything that was discussed in your discharge papers. Lydia agreed and tried to rectify the situation but couldn't, so it had to be escalated up to her manager, Haneen D. Haneen was supposed to call me, but she never did. I had to constantly call WellNow to speak to Lydia because she is the only person that I could get in contact with. Lydia kept telling me she informed her manager and that she sent multiple emails to Haneen. Haneen was supposed to get the unauthorized tests remove. Now we are in the month of April, I received a second notice from Quest. The issue is still not resolved and Haneen is about to go on vacation for 3 weeks. Surely it will be resolved before she leaves.....WRONG! So since Haneen is gone and this issue has been going on for a month. I emailed Haneen's manger, Amanda M. on April 18th. Amanda never replied. Now I had to wait until Haneen returned on April 30th. I went to the location to speak to Haneen and she gave me little apology and then instructed me to email Lydia my bills. Haneen told me she would get the unauthorized test removed. I emailed Haneen May 3rd requesting an update because now I received a third notice from Quest, no reply. I contacted Lydia, she had no update. I emailed Haneen a second time on May 13th, I CC'ed Amanda and Lydia, same result no reply. I've been extremely patient and respectful during this whole ordeal, but no respect has been given to me! No one is following up with me! This issue has been ongoing since March 15th and now it's May 15th and my issue is still not resolved! This is not what customer service should be! The managers are supposed to lead by example and they have failed! So patients Beware!!!!!

Yikes! went for a work physical the receptionist was super rude and annoyed at me while checking in, basically ignored me for 20 minutes and kept just on being super rude throughout the visit. I would never return here actually sick due to her Horrible treatment.

I scheduled an appointment on 5/4/24 for a sore throat and congestion. I expressed to the nurse practitioner that I felt the sickness coming on and I wanted to get ahead of it bc I work in the school system. She proceeded to misdiagnose me, she said that it was my allergies and to get some Claritin D! Fast forward to 5/6/24 I went to another wellnow clinic bc my symptoms had gotten significantly worse after purchasing allergy medication for what I knew wasn't allergies and low and behold I not only have a sinus infection but I also have bronchitis. I don't know who's reading this but DO YOUR JOB! That misdiagnosis could've put so many people at risk. You all really need to start taking time to evaluate your patients thoroughly. Don't apply or show up if you don't plan on actually working, I could've been halfway healed had you all prescribed an antibiotic like I requested on the 4th

We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t get in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible.

I would like to give zero stars for the location in Evergreen Park but I have to give at least one. I had a horrible experience here. I went to have a drug test done for my employer on 2/26/24. I called that morning to confirm what time I could come for drug testing. The woman on the phone said that they conduct drug testing until 5:30pm. I arrived at 4:45pm and was told to register on my phone by the lady at the front desk. When I tried to register , the system said there were no available slots. I informed the woman at the front desk and she said to wait a few minutes or until a couple of patients that were waiting are called to the back because that should open up slots. Well I literally kept trying to register for 15 minutes straight as patients were being called to the back and still no available slots. People came in after me and were having the same issue. I went back to the front desk and told the lady what was going on. She said she wasn't sure why we couldn't register but they had the same problem earlier that day with system. She explained that there are only so many slots available and that they must've been full. But she didn't know why they weren't opening up as patients were being called to the back. So I asked what am I supposed to do because I needed to have my drug test completed and if there was a way for them to manually register me. She said there was nothing she could do on her end at all. And maybe I could come back the next day. I explained to her that I left work early to come there and would not be coming back there to potentially be turned away again. I asked for a manager and I was told there wasn't one on site. So the lady at the front desk called a manager or someone in charge and told her what was going on and she basically said the same thing. There's nothing that can be done without me being registered and they can't manually register me. She then asked for my information and said she would give me a call. Honestly there is no need for her call because there's nothing that can be done at this point. The woman at the front desk was very nice and I told her that I knew it wasn't her fault but that's it's ridiculous that there is no way for them to register people manually at their computers. There were people that ended up leaving because they couldn't register at a walk in facility. And honestly, people who are there for employer related things should be a separated registration from patients who are there for illness related things. I would never recommend or go to this facility ever again because it's unprofessional to turn people away. They completely wasted my time and my money (because I left work early) going there. DO NOT RECOMMEND. Go somewhere else if you are in need of an urgent care facility.