Advent's Online Review Report Card

Kind , concerned and knowledgeable

Julia was attentive and gracious. Good introduction.

Nice staff

Ryan was the best! He made me feel very safe and very comfortable to share my struggles with my nose. He was very gentle and very good at explaining the processes of everything. I look forward to my next appointment!

I saw Ryan Colon yesterday, and from the moment I walked in, I felt like I was in the right place. He was very down-to-earth, listened to my concerns, made me feel understood, and never dismissed my issues like so many other ENT offices I've been to in the past. Advent as a whole has been wonderful and has exceeded my expectations. Everyone has been kind, professional, and genuinely caring. I highly recommend Ryan Colon and the entire Advent team.

Took his time with me. Explained everything. Very personable.

Super friendly staff, very clean office, and I was in and out

They took the time to understand my current sleeping issue.

I had a mixed experience with this practice. On the positive side, the clinical care I received from my nurse practitioner was excellent. She was knowledgeable, took time to answer my questions, and was very helpful when I returned for follow-up care. Unfortunately, I had a very frustrating experience with billing and medical record documentation. I was billed for a diagnostic nasal endoscopy during a postoperative visit that I do not believe occurred. I've obtained my medical records, reviewed multiple visit notes, contacted the billing department repeatedly, spoke with my insurance company, and eventually filed an appeal with my insurer. What made the situation particularly difficult was that the visit notes were not available to me immediately after the appointment. By the time I reviewed the records and identified the discrepancy, the visit was already over a month old. During a later appointment, I learned that the findings documented in the disputed visit were visible using a standard speculum-and-light exam (NOT a $700 endoscopy without any local anesthetic), which only increased my confusion about how the visit had been documented and billed. My biggest takeaway for other patients is this: before leaving an appointment, ask your provider to clearly explain any procedures that were performed and how they will be documented and billed. Once weeks or months have passed, it becomes basically impossible for the issue to be resolved. I also recommend reviewing your visit notes and insurance explanations of benefits carefully. If something doesn't make sense, ask questions immediately rather than waiting until a bill arrives. I appreciate the care I received from the clinical staff, but I found the billing and documentation process confusing and unnecessarily difficult to navigate. My partner is having similar issues with their billing department / insurance. Document the heck out of everything, take notes for yourself after each visit. Maybe even voice record when you're discussing the initial payment options for surgery. ** UPDATE: Called the number provided below and received no assistance. ** UPDATE 2: Medical staff confirmed at my last visit that it sounds like I shouldn't have been billed for the service that wasn't provided. Insurance is saying they can't force the provider to change the claim, and the billing department is insisting that I am wrong and should pay the $300 bill for the service that wasn't provided. I've since had an appointment with another ENT practice, and that doctor is saying some of the outpatient surgeries that were done on me weren't necessary and they didn't fix the root cause of my issues.

Very thorough and kind