Advent's Online Review Report Card

This was the visit I was hoping for. Friendly staff and the NP Kellie finally heard me! I was tired of doctors just saying try this, try that, not listening to what I was wanting for my own health. Kellie ordered me tests to get a true understanding of what’s going on. I was very happy with my visit!

I like the way they treat people and they have good service.

Visit was great, from check in to doctors meeting

WARNING — Think Twice Before Going to This Clinic in Tinley Park I strongly recommend that anyone considering this clinic do their research and read the negative reviews before making an appointment. My experience as a new patient was extremely disappointing and showed a serious lack of compassion, flexibility, and patient-centered care. My appointment was scheduled for 1:00 PM on Tuesday, August 11, during a day of severe thunderstorms, tornado warnings, widespread power outages, and traffic disruptions throughout the area. I was informed that the clinic has a 10-minute late policy. Unfortunately, while traveling to my appointment, I reached the intersection at Harlem Avenue and discovered that the traffic lights were completely out in every direction because of the storm. Traffic was severely backed up, and I sat at that intersection for approximately 10 minutes. There was absolutely no way for me to have known beforehand that the traffic signal would be out. I also could not reasonably leave home much earlier while tornado warnings were still in effect. Despite everything happening outside, I was determined to make my appointment. I even called the clinic before arriving to let them know I was running late. The front desk staff was wonderful. They told me to be safe and not to worry. I truly appreciated their kindness. I arrived at approximately 1:14 PM — four minutes beyond their stated 10-minute grace period. When I arrived, there was not another patient waiting in the clinic. The front desk staff even explained that the clinic itself had experienced internet problems and flickering lights because of the same storm. I apologized for being late and explained what had happened. The front desk notified the physician assistant that I had arrived, and the PA refused to see me. I asked the staff to please explain the circumstances again. I had driven approximately 45 minutes, navigated severe weather and a major intersection with nonfunctioning traffic lights, called ahead to notify them that I was delayed, and arrived only four minutes beyond the stated grace period. The physician assistant still refused to see me. The front desk staff kindly offered to reschedule my appointment. However, after experiencing that level of inflexibility under such extraordinary circumstances, I declined. I would not feel comfortable receiving care from a provider who demonstrated so little consideration for circumstances completely outside a patient’s control. I was also disappointed to discover that my appointment was with a physician assistant rather than a physician. As a new patient, I would have appreciated having that clearly communicated to me when the appointment was scheduled so that I could make an informed decision about the type of provider I wanted to see. I understand that clinics have policies and schedules to maintain. However, policies should not eliminate basic judgment, compassion, and common sense, particularly during severe weather and widespread power outages. I want to be very clear that the front desk staff treated me with kindness and professionalism. My complaint is not about them. They were wonderful. My concern is specifically with the decision of the physician assistant who refused to see a new patient under these circumstances. For anyone considering this clinic, please do your due diligence. Don’t rely solely on an overall star rating. Read the negative reviews as well and research the experiences of other patients before deciding where to receive your medical care.

They did not correct my issue. I went to a different ENT and after looking at my CT scan they couldn’t believe a doctor attempted to do a turbinate reduction on me. He knew right away no such thing would fix my issue. I even brought up to the doctor that I felt I needed surgery to correct my deviated septum but the doctor attempted advent said the turbinate reduction would help. It didn’t. Please please please get a second opinion from an ENT that isn’t attempting to make money on doing in office procedures because that’s essentially what advent does. They talk you into an in office procedure (which is quite painful) and then they do multiple follow up appointments where they try to say the reason nothing has gotten better is because you’re not doing enough nasal rinses. It’s been nearly a year since my procedure and my problem is not fixed. Waste of money. Go see 2 separate ENT’s prior to committing to this BS.

Here’s why it raises red flags and could be a scam or at least a highly unethical practice: 1. Bait-and-switch on treatment plan First visit: They tell you your sinus issues are severe, recommend CT scan and possible procedures (which gives you hope and justifies the cost). Later visit: They ignore the earlier plan, push CPAP instead (even if you already said you can’t use it), and imply further testing isn’t worth it. 2. Wasting patient time and money Multiple appointments and expensive tests without clear follow-through. You and this reviewer both traveled a long distance for no real outcome. 3. Possible overbilling or unnecessary testing They schedule costly tests (sleep study, CT scan) but then dismiss them as unnecessary. This can be a tactic to bill insurance or patients without actually solving the problem. 4. Dismissing patient needs They already knew about your claustrophobia and inability to use CPAP, yet still made CPAP the “only” recommendation. This shows they may not be tailoring care to patients at all, just following a script. If this happened exactly to you, it’s possible they are running a repeat pattern to maximize billing, not to treat patients. You might consider: Filing a complaint with your insurance company (they can investigate billing abuse). Filing a complaint with the state medical board

Stay Away...absolutely stave away. This place never asked me about preconditions and accordingly almost killed my kidneys. I can unequivocally say STAY AWAY

Friendly and helpful

very nice and professional, gave me the answers to what i needed to know. thank you

Highly professional and competent and all levels of this business. From scheduling to consulting on insurance. All the way through the procedure and follow up appointments. Real pleasure. The procedure was fast, surprisingly comfortable, and very little discomfort. Excellent results, treatment highly effective.