Cambridge Dental Group's Online Review Report Card
Cambridge Dental Group
4.3
Average Star Rating
69
Total Reviews
10
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Review Summary
The Cambridge Dental Group received 82% positive reviews, with patients frequently praising the staff's compassion, professionalism, and gentleness. However, there were 18% negative reviews, primarily criticizing billing issues, aggressive procedures, and unauthorized charges. Overall, the practice is valued for its excellent care and friendly staff, though billing transparency and communication on procedures need improvement.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Cambridge Dental Group's Reviews
I’ve been coming to this dentist for about five years now, and it’s about time I leave a 5/5 star review. The dentists are phenomenal: attentive, friendly, and knowledgeable. They’ve constantly exceeded expectations. The dental hygienists are also noteworthy. One my favorites recently left, but the (newer?) Vickie took care of my dental health with so much care and gentleness. She was awesome! Such a great attitude and really made me feel like my teeth were the most important things in the world at that moment. She also went above and beyond by helping me understand a few misconceptions I had about flossing 😅 (without making me feel bad and helping me find motivation to take superb care of my teeth). Thank you CDG for being such a great team all these years!!!
Reviewed On Google
The best team of hygienists in Massachusetts. I recommend them to all my friends!
Reviewed On Google
Vickie is wonderful, very personable and gentle. Cambridge Dental group always has an amazing staff.
Reviewed On Google
Excellent and friendly dentists and hygienists
Reviewed On Google
Dr. Cha and the staff at Cambridge Dental Group are excellent. The dental cleanings I've had are gentle and Dr. Cha answers all of the questions I have. I feel comfortable and well-taken care of at the office. Highly recommend!
Reviewed On Google
Pleasant experience all around!
Reviewed On Google
If you ever owe them money because your dental insurance didn’t cover the full cost of your services - please be wary! I just received a charge of $91 (that truthfully, I had owed them for several months) but it was still an unauthorized charge and has since overdrafted me $160 due to overdraft fees and automatic bill payments that couldn’t post. I was given no warning of when this payment would post from them, which seems highly inconsiderate to folks who live paycheck to paycheck such as myself. I was on PFML and not working for several months because I was sick — I didn’t have an extra $100 lying around. I told them this when I had to cancel my follow up appointment due to lack of funds. If collecting that $91 was so important, I would’ve rather them sent it to collections instead of making a random unauthorized charge when they felt convenient for them. When called to ask about the charges, they told me it was perfectly fine and reasonable for them to continue with the unauthorized charge because it’s their company policy that after sending 3 requests for payment, it’s totally acceptable to send someone into financial distress. Those 3 requests were sent to my spam email, by the way, and I was never notified via a phone call or voicemail that there was an outstanding balance. Amazing business practice, honestly!
Reviewed On Google
Been going here for 7 years now and the service is awesome. Great hygienists and doctors - definitely recommend!
Reviewed On Google
I have been coming here for all routine dental work for the last 3 years and wish I had enough words to describe how incredible the patient experience is from start to finish. Dr. Cha along with the rest of the staff personalize the experience and always come into work with smiles on their faces. I talked this place up so much to the point it convinced my wife to switch dentists! Not to mention all of the dental hygienests have such a gentle touch, I never experience pain or discomfort when I am in the chair. Can't recommend this place enough!
Reviewed On Google
I started at CDG last August. Today I had my second appointment for a tooth cleaning. I was once again delighted by the entire experience. Judy, the hygienist, did an excellent job cleaning my teeth and pointed out a few teeth that need treatment. She was both friendly and professional, putting me at ease. Dr.Cha examined my teeth and explained clearly what needed to be done, also recommending I start using a water pick. Evan, at the front desk was super helpful and nice. Being new to dental insurance, I was clueless as to what would be covered etc. He explained it all, sent an estimate to me and will work with my insurance company and set up my appointments for the work to be done. Last, but not least, I must add that CDG uses all the latest equipment and has the most comfortable patient chair! They really make going to the dentist a pleasant experience. I have already recommended Dr. Cha to friends and will continue to do so.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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