Lexington Eye Associates's Online Review Report Card

They wait you for scheduling with a retina specialist for an emergency retinal vein occlusion until you get blind. Better go to mass general eye and ear emergency rather than this place. You need to insist them about urgency otherwise the registration just doesn't care even about doctor's urgency notes.

Incredibly rude front desk associate. My partner attempted to make an appointment, and other than asking him to repeat his information several times, she had a terrible attitude. She became increasingly defensive When asking if the email was spelled correctly. When she asked him about his ethnicity, which is biracial, she said, "No, that's incorrect," and he said okay, well, I'm white and black to which she replied, "is not an ethnicity", and asked where his family was from, and forced him to choose a "euro-centric background." She then went on about how she doesn't like asking this question, and everyone hates being asked this question, to which he replied, I don't mind the question; I mind the way it's being asked". She then threatened to hang up on him and said the phone call was being recorded. At no point was this conversation professional or inviting -at that point, we decided to hang up. Your staff is rude, unprofessional, and frankly racist. I don't recommend anyone who isn't an affluent white person to go here as you will be treated "less than".

Incredibly rude front desk associate. My partner attempted to make an appointment and other than asking him to repeat his information several times, she had a terrible attitude. When simply asking if the email was spelled correctly, she became increasingly defensive. When she asked him about his ethnicity, which is biracial, she said, "No, that's incorrect," and he said okay, well, I'm white and black to which she replied "is not an ethnicity", and asked where his family was from, and forced him to choose a "euro-centric background". She then went on about how she doesn't like asking this question, and everyone hates being asked this question, to which he replied, I don't mind the question; I mind the way it's being asked". She then threatened to hang up on him and said that the phone call was being recorded. At no point was this conversation professional or inviting -at that point we decided to hang up. Your staff is rude, unprofessional, and frankly racist. I don't recommend anyone who isn't an affluent white person to go here as you will be treated "less than".

Went for an annual eye exam which has been free for all my adult life ( based on my insurance ) and still got billed $300 plus out of pocket. What a mess, now have to spend my valuable time calling up billing department to sort this out. I changed clinics this year as this is closer but will be reverting to my old clinic who are way more decent and less institutional in their billing.

I called Lexington eye associates for a copy of my glass prescription 2 weeks ago, the gentleman told me they would mail it to me. A week later no arrival. I called again and told the office lady I could come to their office to pick up the prescription. I was told that they would give me a call when they have it ready. Waited another week no call. I called again, then the office lady said the doctor was out of office and needed his approval to have my prescription record. Their service sucks

I can't say enough good things about Dr. Kieval. He did such an excellent job on both of my cataract surgeries. What I anticipated as an unpleasant experience turned out to be fast, easy and painless. My results have been amazing. Dr. Kieval is a thorough, patient and extremely talented doctor and surgeon.

My girlfriend had the worst experience here. They keep deleting her review on Google. Please see Yelp for the real review of this horrible place. Only go here if you’re ok with dismissive doctors who make things worse.

The real/honest reviews are on YELP. I really did not want to write this review, because 11 years ago my experience was different. But the fact that it's come down to this, hope it's a testament of how awful this place has become. 11 years ago I had a chalazion, I came to see Dr. Lin, and she has incredible bed side manner, she removes the chalazion in a surgical procedure, the entire process goes well. Fast forward to now, it is completely impossible to even get an appointment here, and after surgery even a followup appointment. When you're in dire need, the office doesn't care and neither do the doctors. After one botched surgery already, and months of waiting for an appointment, I come to see Dr. Lin in April: she sees my eye, and decides to remove the current chalazion i'm experiencing, and doesn't take time to answer questions, is incredibly rude, and shoos me out of her office. I come in on the day of the surgery and she says she "removed the chalazion" but not even 3 days later I still see a very prominent bump there. I ask her for a follow up , saying Im in pain and the bump is growing, she refuses. I try to contact someone in the office by calling and messaging every single day, and no one for days replies back.... They finally call back a week later and say they will see me for a follow up appointment, but the charge is 200 dollars, because I'm not in the "10 day follow up window" anymore. LMAO. I was only one day out of the window.... Even the billing lady was on my side, when I requested her to let me be seen, because the office was not cooperating in the first place, and she said she would ask Dr Lin if that's okay with her. Calls me back and said Dr. Lin refused!! THIS PLACE IS A MONEY HOARDING SCAM. Dr Lins behavior makes me laugh. 11 years I came here, they don't care about their patients they don't have any loyalty so DONT WASTE YOUR TIME. This put me in such a severely ill mental state, the amount of pain, suffering and just anxiety I went through because of this ignorant and disgusting doctor and practice is beyond me. She has a lot of lawsuits against her too and im not surprised. I will never be coming back

I am an existing patient and was told I have an abnormality with my vision about a year ago. The Dr I met with was great. I've been experience rapidly declining vision issues over the past 4-5 months so called in April and was given the 1st available appointment on July 29th. I asked to be put on a cancellation list and told the receptionist I was struggling with reading print media, etc and needed to be see sooner. She gave me 1st available 3 months later. I got a call last week saying they needed to reschedule and was told the Dr was not available on that date. I was offered the next available appointment in OCTOBER! So to be clear, the Dr, who was available on July 29th is no longer available, canceled my appointment and instead of trying to help me and get me in sooner, I was told I'd have to wait an additional 3 months. So 6 months to get an appointment for a rapidly declining vision issue. This is unacceptable. The receptionist was professionally but not helpful or sympathetic. The doctor I saw as great but if this is how they treat their patients, No thank you. I'll go somewhere else. Good luck getting an appointment!

I had many people recommend this place, but sadly I cannot. Booked an eye exam and there's a 3-4 month wait. Which is understandable considering how popular this place is. 1 month before my appointment and I get a call saying that unfortunately my appointment needs to be rescheduled. And the next available spot is... another 3-4 months.