Ascension Saint Agnes Hospital Emergency's Online Review Report Card

I’m 100% satisfied with Saint Agnes Hospital in Baltimore what a nice experience with all the nurses and the doctors they help my wife and take good care of it. Saint Agnes You are the best. God bless you.

Employees act disrespectful and are overworked. The ER is the worse. Long wait time and they show patients no empathy and I feel they just don't care. I'd rather die then see these non caring individuals.

We had the classic toddler falling off the bed scare, and the pediatric doctor (Noah Christian) was great. We were seen quickly and he was very reassuring and willing to answer any questions.

Review for St. Agnes Hospital I'm currently a patient at St. Agnes Hospital after undergoing a hysterectomy and bladder sling procedure. While I truly don't like to complain, I feel it's important to share my experience so others can be aware and so hopefully improvements can be made. After surgery, I had to wait over nine hours before I was finally taken to my room and when I was, it was on the wrong floor. Once there, my nurse came in, wrote her name on the board, and then disappeared for three and a half hours. During that time, I used the call button through the TV monitor multiple times, but each time a PCT or intern came in not my nurse and unfortunately, they never knew what I needed or how to help. At one point, my medications were three hours late, so I called for the nurse again and once again, someone else showed up who couldn't assist. I was left in unnecessary pain, with no clear communication or support. Then today, they lost my blood work; no one seemed to know where it was or even what tests had been ordered. These are just some of the big issues. There have also been many smaller problems along the way that, together, have made this a very frustrating and disappointing experience. When you're recovering from surgery, you expect a certain level of attention, compassion, and communication and that has been lacking. Do better St Agnes!

I recently brought my 5-week-old baby to the emergency room here because she was unusually inactive. Overall, the ER team was great — professional and kind — but unfortunately, our experience with the ultrasound technician was very disappointing. During the ultrasound, my baby was extremely upset, crying non-stop for over 10 minutes because of the cold gel and the uncomfortable situation. As a worried parent, I tried my best to comfort her, but it was a tough experience. Sadly, the technician showed no patience or empathy throughout the process. Instead of offering support or reassurance, she made me feel like my crying baby was an inconvenience. When I finally asked for a short break to help calm my baby down, she reluctantly agreed but made it clear she was annoyed. I understand that working in healthcare can be stressful, but compassion is so important — especially when dealing with sick babies and anxious parents. One person’s attitude can really impact an entire experience. I appreciate the care from the rest of the ER team, but I hope the hospital can remind all staff of the importance of empathy and patience in moments like these.

Absolutely the worst hospital in area. Upon checkin - the staff are somewhat rude and unprofessional. Triage area where they take vitals - staff are again rude, unprofessional nonchalant - no sense of urgency or concern. We needed temp to be taken by ear not mouth. I asked nurse if they had ear thermometer - she said no. 2 hours later - once we went back to triage - the 2nd nurse mentioned no temp was taken - we explained we needed ear thermometer and she was able to find one in less than 10 seconds. Registration is a joke. The staff hand you a dirty tablet and you fill in info yourself. Back in triage - staff/nurses seem to play around more than they care for patients. Wait area chairs and tables in are filthy. Ants crawling everywhere. Triage rooms are dirty and not well equipped. You'd think they'd put a little more thought into the care and efficiency of their busy ER. Like small sterile tables for triage rooms/areas, a manager making sure issues/concerns are being addressed in a calm and timely manner & cleanliness is of the upmost importance as this is important in hospital settings. Here - none of these things are important. Overheard another patient who was very upset telling staff she wanted another doctor as she felt the doc she was seeing was "racist" as she was Muslim and he was Jewish and she felt discriminated against because of this. She was seriously disturbed as we were in this ER for over 5 hours and never saw this doc be nothing short of professional. Considering how many people were around - this was disturbing. No one there to protect this doc. Police are onsite but no officer is stationed in triage area. After 4 hours it was determined we needed IV antibiotics and fluids - all of which the RN tried to administer off the top of a garbage can - I stopped this. Unbelievable. Made her move to chair and use a table. I've built and helped plan & design hospitals - including Kaiser Permanente's & Johns Hopkins East Campus (Orleans st.) location - for over 15 years. I am experienced enough to know the difference between hospitals not having enough resources, needs updating on infrastructure/systems of operations etc and when a hospital has these things but needs additional training and accountability . This hospital has an updated waiting area and triage rooms. Most staff seemed well trained & experienced - just seriously unmanaged. Careless and next to no communication between one another - we had blood drawn for same test twice - the left doesn't know what the right is doing in here. This hospital has all the tools to be successful and could be better and should care more, do more - but they do not. We will never return. People - especially in this area - deserve more professional efficient care. Staff should be trained and ER services process should be more efficient and waiting areas should be clean. Absolutely terrible experience and I encourage you not to come here if you're suffering and are in need of emergency services. Go to Anne Arundel or Hopkins! Do not come here.

we found them outstanding awesome service they came in every hour to check on patient. kept us informed of tests being done. friendly bedside nursing help. they go out of way to get things for us like water or food. help to bathroom. we live in carroll county but st Agnes will be our first go to now on. better then our local one here. the Dr's seem more educated there and explain there findings too. hats off for a well ran hospital we love your great staff.like family we been treated well. God's light shines in your hospital too. God angels are watch over you there. happy to been there for care.

Caring and attentative staff! They were all very courteous and welcoming. I feel very confident delivering my baby here.

We were admitted to St Agnes and had been there for two days waiting on a simple blood test to decide next steps on a serious health condition . They did a gazillion tests, but ultimately discharged us- basically kicked us out--saying they didn't know when results of this last test would be in so no reason to stay. I would agree but we were waiting on a serious surgery matter. My husband's issue was dangerous, yet they told us to see his primary care doctor five days later! Calling to confirm this was correct, the new doctor said to go to a different ER immediately- to which we were admitted right away and have surgery scheduled. St. Agnes felt dirty, and very uncomfortable and uninviting. When I asked what they would have done if test came back before they kicked us out? They would've transported him by ambulance to the new hospital because 1) it was too serious a condition to not transport by ambulance, and 2) they couldn't do the surgery since it was out of network (this was the first time hearing this!)! Instead, without knowing test result they released him to me to drive home on my own (after a snow storm mind you) and made appt for followup five days later. Funny thing, apparently they did receive test result "right after" we left... hmmmm. Never again. Beware. We had one nurse that was excellent-- the rest... nope!

the worst hospital in the city esp for chronically ill patients my mom was sent there from the nursing home because the nephrostomy tube came out they left her in the emergency side for two days then called saying she have pneumonia Covid sepsis kidney failure and more n this was day by day they was doing the most tryna run up that insurance smh My brother dad went there for chest pains when I was a kid and he died there because they will have you in the waiting room for over 24hours literally yes they may have been great to some bt I promise u it's under a handful of people because everyone I talk to have had similar experiences the doctors are nasty and careless I do like the nurse and they are the only ones that are friendly and actually know what they are doing i promise u if u asked any of them doctors at st Agnes would they allow their family members to go to that hospital they would say no had a meeting with one of them and she was rude,eating n smacking jst careless