Elizabeth ANNE Liotta's Online Review Report Card

I had an appointment with dr liotta, her staff is great but she came in briskly said you don’t have Scleroderma without looking, don’t have skin cancer again without any tests or looking and I had come for refills on my psoriasis meds which weren’t refilled. Needless to say I never went back, none of what is said in the bio on the webpage is accurate. It was one of the worst dermatologist appointments I’ve ever had and now I have to drive an hour just to have a decent doctor.

This is the letter I sent to Dr. Liotta's office.Dr. Liotta,Today's office visit was a very disappointing experience. First, I was in your waiting room 25 - 30 min. before I was seen. There were patients that came in after my appointment time (11 am) that were seen before me. Then I sat in the exam room for another 25 min. before you came in. While I was sitting there, I could hear you and the staff laughing and talking and digging into the lunch that had just been delivered (when I was sitting in the waiting room).During the exam, which lasted less than 2 minutes. You said I was complaining about red and itchy feet. I never said that to you and never claimed any red or itchiness. I came in for the toenail fungus and a rash on my ancle. Further you and your staff had no idea you had ordered a hepatic test and the test results were in. I had to point that out to you. So, you obviously had not looked at my chart. When you did look at the results, you saw them for less that 3 seconds and said everything was fine. After that I had to remind you about the rash on the ancle and wanted you to look at that.In short, your treatment is obviously "cookie cutter" medicine to you. You had not looked at my chart and could not be bothered to give more than a few seconds time to anything that I needed today. I will be contacting Dr. Hundermer and asking to be switched to a different dermatologist in the future.Sincerely,John

So disappointed. Hadn't been here for a few years and don't plan on returning. One of the front desk staff was pleasant while the other was extremely rude. Doctor spent all of five minutes with me and when I shared that I wanted something removed, her response was, "Why?". No personality. They want you in and they want you out. I actually fault the doctor for her front office staff's demeanor. It starts from the top down and if she's fine treating patients in a cold manner, then her staff has obviously assumed it's ok, too. On top of my underwhelming visit, I then got a billfor $35...for what I'm still not sure. She did absolutely nothing. Not impressed and wouldn't recommend when there are so many wonderfully caring and kind doctors and staff out there. They'd be wise to remember that patients don't need to go to them to find a great dermatologist. She has similar reviews/complaints all over the internet...do your research.

Begged for an appointment for my 6 month old, and this was the only office in town who could fit us in before September.When we arrived, no one was wearing masks behind the desk. We opted to wait outside with the baby until a room was available.When we were shown to a room, the staff member coming in with us was unmasked. I asked her if she was vaccinated for Covid, and she said no, it was her choice and she wasn't. I told her since no one in the office was wearing a mask, I needed someone treating him who was vaccinated for Covid, because he's only 6 months old and can't get vaccinated.She left and came back with a mask on, and said the staff doesn't have to tell me if they are vaccinated, but they will wear a mask while they are treating the baby.I initially said that was fine. But then she went on to tell me it was a healthy office, they are healthcare professionals and they know what they are doing...And that's when I decided to leave. It's incredibly negligent to have unvaccinated people unmasked in a medical office, treating a 6 month old.I literally cannot believe I'm even having to write this review.But I'm writing it as a warning to other patients considering going here. Don't assume because no one is masked up that they are all vaccinated. Ask questions and protect your health. If you aren't comfortable, leave.We certainly will never be treated here.

Normally I would say don’t believe everything you read, but in this situation, believe every single one of the negative reviews. The staff is matter-of-fact, short, and not interested in who you are as a person whatsoever. They want you in and they want you out. The front desk staff member with the long hair is the worst. They should put her some place way in the back where she doesn’t come near a patient. Unhelpful, unpleasant, and just seems miserable with life. The doctor also has a very poor bedside manor. She’s about as uncaring and unfazed as they come. I blame her for the terrible customer service in her office because it’s starts from the bottom and trickles down. I absolutely do not recommend this doctor and will NEVER be back.

The doctor may be fantastic, but the office staff is very unfriendly, ignorant, doesn't listen to why you are making an appointment, and just seems to be "reading off the script " in response to everything you say. Finally you are transferred to a nurse and you're hoping you can speak intelligently to someone (I am an RN) and I get a recording. Then you call back and are told you have to wait 7 months . Thanks, but there are plenty of other dermatologists in Frederick

Stop calling me. You are not my Doctor! Calls every week. I'm not a patient there! You guys screwed my time table up one too many times. Stop the calls.

it took some time due to Covid and cancellations but it was worth it to get my yearly check up. I was in and out in less than a half hour. Made no contact with any other patients. The intake nurse was lovely and the doctor is extremely thorough and professional. I was very very pleased with the patient care I received. I am at risk due to melanoma in my family and have over the years connected with numerous dermatologist and I am pleased Frederick has such a great practitioner.

This place is a joke. No communication whatsoever. They send you a text confirmation just to cancel appt 10 minutes prior to arrival. Dawn was absolutely useless in allowing me to schedule another appt. First appt was even worse, they just pass you along like you're nothing. Worst office management out there. You folks should be ashamed of yourselves for wasting people's precious time. Don't bother following up with me. I'm not interested in doing any business with this establishment. Now I know why the gentleman that was in front of me was livid cause all you do is waste time.

I have had two five star experiences with Dr. Liotto in the last two months. I found the office staff very professional and well organized.