West Ann Arbor Health Center - Parkland Plaza's Online Review Report Card

Nice staff, can be difficult to get appointments. Updating a previous review as they did work with me to get a sooner appointment.

Terrible experience. They send an appointment reminder for the wrong time then make me reschedule after driving an hour down here. I wouldn't recommend this place to anyone. They say this happens all the time, so why don't they fix their appt alerts so it isn't misleading? Silly question I know.

Do not go here under any circumstances. My husband went here for a vasectomy and they sent over an obscenely high charge. They are refusing us an itemized bill of our charges and said they will only provide us with the total amount. When asking how the charges are calculated I was told over the phone "they just are what they are" and when asking "so are the charges just randomly generated?" I was told "yes, they are just random". When is it ever been okay for a business to tell someone "the charges just are what they are" without telling them what they are for?

Our appointment at the medical facility was for the administration of an infusion treatment. Our nurse Cherri M was absolutely impeccable! My husband had an adverse reaction to the treatment which resulted in him coughing profusely. Due to the attentiveness of Cherri, she was back in the room before I had the opportunity to call her. She promptly administered antihistamines and steroids, then contacted my husband's Neurologist to advise on his status. Pam, the MA, was extremely accommodating and very helpful. I honestly feel many people in general do not leave reviews for positive experiences, and the ladies in the infusion center are exemplary. Thank you all, and Cherri, you are an amazing leader! Thank you

Looking at other reviews lately I was nervous to come in this morning but I’m happy to say I had a great experience and felt very listened to Not sure what times others went but mine was early and I was in the room maybe 5/10 minutes before the doctor came in. Check in was super easy and quick as well as the nurses seemed very sympathetic to me even though I admitted to scaring myself with a google search prior to coming. Good thing I came in though as there’s a plan in place Every industry is short staffed and stressed out and the medical field even more so but I didn’t experience any of that today in how the staff engaged. People all have bad days sometimes too. I think as patients we can also say, I need to feel like I have your full attention.

This hospital is very bad in dealing with patients. They don't give me my medication regularly, they take my appointments, they give it to another patient, they hang up the phone in my face, and they tell me the medicine is not available, or they don't do anything else so they don't give me the medicine. I suffer from a serious chronic illness and they play with my feelings about my chronic illness And I need to take the medicine at the right time, and unfortunately they do not provide it for me...

Was able to do a walk in for a chest x-ray, which is super nice! Everyone there is extremely friendly and nice

BEWARE: Options were not fully discussed with me, Now I am dealing with a potential dust mite infection because they injected dust mite allergy into my arm. Haven't got the relief I wanted, spent 3.5 hours in a room just to become potentially infected. Silly waste of time.

I had a chance to meet doctor Melissa Ann Pynnonen today. I wanted to discuss my long- ongoing medical problems(ENT issues) that has affected my daily life in the past several months.I found that she was lacking to listen my problems and shown no empathy. She was rude and had a bad bedside manner during the course of 7-10 mins interaction with her. I regret that I visited her today and feel like wasting my money($30, co pay), It wasn't worth it.

Just a note to let everyone know that this center is closed on Black Friday. I was secretly hoping for a BOGO deal 9n infusions but I guess it wasn’t meant to be.