Fast Track Urgent Care's Online Review Report Card

They suck should be closed down or everybody needs to be replaced

Rooms are dirty, staff is uneducated- and the office manager Sheila is unprofessional

If I could give 0 stars I would , the entire place is unprofessional. They should be embarrassed with how unsanitary the place is !

don’t get covid testing here, the results are wrong. I infected my family because of this place

Went there with my wife to get covid tests since all of the Total Access urgent care locations were out. Did not receive our results until 7 days later, and we had to call in. I also had to special request that they gave me a copy of the result via email, and they said normally they don't do that and they just tell people over the phone.

Arrived at 7:45am because the clinic opens at 8:00am. Front desk was pleasant and checked me in quickly. I sit in the waiting room and at 8:30am am told there is no doctor at the clinic, but they should be there by 9:00am. Ok sure, I’m here for a reason, I’ll wait. I get put in an exam room, more waiting. At 9:30am another staff member tells me “the doctor is just now leaving their house” and will be at least another 30 minutes. Ok...more waiting. At 10:30am, just as I am deciding to leave anyway, staff informs me that the owner called and nobody really knows when the doctor will actually be in. So, 2.5 hours after the clinic opens, there is no provider. No NP or PA, no second doctor. One doctor for the entire walk in clinic on a busy Saturday. A ridiculous waste of time. Support staff are nice and helpful but I’ll never be back.

The nurses and support staff havr always been friendly and professional. Never had a Dr here that was not professional. Until recently. Came in with a bad sprain on a Saturday. A person came in coughing without a mask, they had no mask to provide to him. See the dr and get xrays. At 1st they say no fracture, then they say yes I do have a fracture. The Dr cant figure out a way to print it so he takes a picture amd shows it to me on his phone. He tries to put on an air cast but cant do it. Makes snide remark on how he wishes he had more help, referring to the staff.He leaves. The nurse comes in and provides me with a foot brace, they tell me to take advil and not put any weight on it whatsoever. Just to follow up with an orthopedist in 2 weeks. 5 days later get another xray and per the radiologist i dont have a fracture?They do not tell me not to sleep in the brace, do not tell me to take asprin, do not tell me to stay well hydrated. Just to follow up with an orthopedist in 2 weeks3 weeks later go to the e.r. with a dvt and PE. ER Dr is shocked I was never told those things! I dont know whats going on there but the dr seemed distracted and they seemed very unorganized. They need to send patients away with better follow up care.

150$ For covi-19 test, really? They are stalking people. I feel annoyed. Pay $300 for 2 covi-19 tests 😞

Great place, thanks for your service!

Hours are not accurate, arrived two hours before listed as closed on the internet and it was locked and nobody answering phone.

Over the phone they confirmed they would accept my insurance, once I got in the office they abruptly told me they wouldn't accept and were very unprofessional.

Incredibly rude receptionist, dirty rooms, 2 employees not wearing masks, stay away

October 3rd I go in for a possible blood clot again. After waiting with my 2 year old son for an hour and a half, I get in to see a doctor. He asks what's the problem I tell him I might have another blood clot. He tells me I'll have to go to the ER because they don't have an ultrasound. The knew an hour and a half ago I was there for a blood clot and they couldn't tell me then that they didn't have the machine needed to check for a blood clot. They took my co-pay and no doubt they billed my insurance for doing nothing.

Very slow.  After 2 hours of waiting I asked how much longer it would be. 5 ahead of me. Considering they only called 2 patients during my wait. I chose to leave.  1 patient an hour=5 hour wait? No way.

Should change the name to Slow Track Not So Urgent Care. My urine specimen sat in the bathroom for over an hour. Other people used this same bathroom! They only have 1 Doctor on duty at any given time. I DO NOT recommend this facility!

Didnt have a good experience with getting test results. I had to follow up with them 3 times to get the results. They told me they had called me even though i called twice after the date they claimED they called me with the results but they didnt have them when i called..

Never have to wait too long and the staff are very friendly and knowledgeable...

Short version: Dr. Saengsamran, the emergency physician who saw me, did an excellent job listening to and understanding in detail my symptoms, providing affordable treatment options, and sharing important information to manage my care at home to avoid an ER visit during the pandemic.More details:  This was one of the best (if not the best) experiences Ive ever had in the US healthcare system, which is especially impressive given the challenges emergency / urgent care centers and doctors are currently facing, including a shortage of PPE, which makes their jobs more difficult than necessary (e.g., having to wear the same mask throughout the day and use intense levels of mental focus to not touch it for 8+ hours).  It is incredible to me that that even under these conditions, I received a detailed, thorough exam, in a positive, lowstress manner, and I was given time for all my questions to be answered.  On a side note, I also learned a lot from Dr. S sharing additional background information on how he came to my diagnosis, other potential diagnoses he mentally considered, and how he determined the most applicable treatment option for me.  This was super valuable to me because now Im more empowered to discuss whats going on with other healthcare providers I may need to see, plus I enjoyed learning more about emergency medicinethank you for taking the time to treat and educate patients!!

Fast, friendly service. Very nice doctor.

Friendly staff & Speedy visits