Daymark Recovery Services Vance Center's Online Review Report Card

My child goes here for ADHD management. They give us the appointment, but I work 60-70 hours a week. I got called on my job by the doctor because I missed the appointment, although I had a CEO visit that day. I never received any calls to remind me of the appointment. I called today to reschedule and was told that I have to do the assessment all over again, which takes hours. The person I talked to today told me they mailed me a letter and called. They did neither.

Worse place ever to take your kids

Absolutely horrible! They keep changing my appointments and not notifing me. Was suppose to have a phone follow up due to covid. I was given a time and date, I sat by the phone.....nothing.I call the office, oh we changed your appointment and didn't notify me! This has happened multiple times and no one cares! Dr's keep leaving. I have had 4 Dr's in 3 years. If you have a option seek help elsewhere because they do not care about the patients.

Negligent, and disorganized. There have been too many occurrences where my mental health has been the expense for the sluggish and scattered nature which this organization operates. I've gone weeks, and once a month without very important medication. Medications which treat my Bipolar and extreme ADHD, and without them, inhibit my ability to function properly. If you're considering admitting yourself a patient here, reconsider and find another location. It'll save you much frustration.

Very disorganized and negligent. Don't know how it's possible for them to even gather the proper information when they are steady "screaming" over you every 3-4 words (Crystal P. Beddard). Staff are polite and therapists are ok is the best attribute this facility has. Would not recommend to someone really needing help.

I'd give it zero stars if it was possible.Horrible communication between staff.Front desk staff do not notify you when they schedule appointments and don't get your consent when scheduling the appointments. Then label you a no show when you aren't available for the appointments you didn't even know about.I was told I would hear from practitioners at certain dates and times, or that I was scheduled, only to later be told I was not on the schedule for that day when I called the front desk to see why.When I tried to address my frustrations with the only practitioner that would speak with me, since front desk staff were short with me, I was made to feel like I was lying or imagining being told what I was told by them.Wouldn't even listen to my side of things, only called me just to tell me what things looked like from their side like I cared.I'm trying to get help, and already had to go through bankruptcy because I couldn't afford to pay my previous therapist.If I wanted to deal with being pushed aside, triggered, and made to feel like I'm crazy, I'd talk to people that don't treat mental health illnesses.I can't believe I didn't get hired for this place, yet the current staff were.If I had been hired, I'd be the only staff member that actually knows how to properly communicate with their clients.I have an appointment that they scheduled (without my consent of course). But I don't even see the point of keeping it at this point.

The doctors are friendly and good at their jobs.

I would give this place 0 stars if I could. Call to make an appt as a new patient for my child and they say they only see new patients as walk ins so then you go and sit in the waiting room for an hour and a half to ask what is going on and the receptionist says the finance department staff is on lunch and they haven't even touched the paperwork to file the insurance. So we have been sitting in the waiting room for an hour and a half without even being on the list to be called back to be seen because the finance staff was on lunch for an hour and half. The receptionist are rude and inconsiderate of people's time and needs.management seriously should look into their staffs attitudes.

They are flexible n non judgemental

Good therapists and doctors, but checkin staff are a major putoff.