Family Urgent Care's Online Review Report Card

Very professional!It was my second visit there. Friendly stuff!Highly recommend!

I have been there twice now and each time everyone I encountered was so nice. The staff is friendly and knowledgeable and take all the necessary precautions to keep their patients safe and healthy while they are in the building. I definitely recommend this health care facility.

This place was fast, clean, and friendly. All 3 of my household were able to get rapid Covid tests in the past week and Family Urgent Care made that easy for us all.

Drove from Charlotte because they said they accept walk-in rapid tests for covid. Agent failed to tell me they were out...

Great service, fast and efficient. They also have Spanish speaking interpreters in case you need them.

This place is a joke, I’ve went two days in a row to tried to get tested. I’ve tried calling and making appointments online but can’t get ahold of anyone. Terrible Customer service.

Service was terrible I would never go again and I medical coverage but because I hadn't received my ID card and I gave them my member ID. they could attend me. I would have to pay out of pocket. Sad what the medical flield has become.

With all the stress of covid and having to go through all the precautions of traveling Cheryl was amazing helping me n my family!

My brother and I went here today for rapid covid tests. Staff handled the rush and the immense pressure very well.I will definitely be back here for any future needs!

I have been to this urgent care center several times in the past year and I have always had a great experience. My husband and I both had Covid 19 testing over the weekend and wait times were short. Front desk staff is always polite and the medical staff is thorough and doesnt try to rush you out the door. This place will continue to be my go to for urgent care.

Front desk is Rude and Lazy Update part 2 of review. Here are some details on the review I had left earlier. I just received a call from the physician at 9:15 at night telling me to take it down!!!!! I did not go to this physician due to the incredibly rude service I received over the phone while trying to schedule an appointment to be seen by a physician regarding flu like symptoms and Covid testing. The lady was very rude, short, and had an attitude with me the entire time. I asked a question regarding my health insurance and coverage benefits, and she was not willing to help at all. Furthermore, I just received a phone call from the Physician at 9:15 PM about the review I left from the experience over the phone with his wife. I hung up cause it is 9:15 at night! He later calls back and leaves me a message threatening to contact google if I do not take the bad review down about his business. He claimed I am not able to leave a review because I did not actually visit the office. I take it his wife remembered the telephone call that we had and around what time it was. Went back and found my number in the caller ID to make this call to me at 9:15 at night just to harass me. DO NOT GO HERE. This is extremely unprofessional. This went from a bad review, to me reaching out to the BBB to file a complaint with them

I brought my dad in on the weekend because I couldnt get him into a primary care physicians office. We made an appointment the night before and arrived about 15 mins prior to the appointment to fill out registration paperwork. We were taken back shortly after our appointment time.  We were treated appropriately.The lobby was clean and had water, a coffee bar and mints at the desk. The office staff and provider (Michelle, NP) were all so courteous and kind to us. We would definitely recommend this establishment.

The medical team does well by the patient. The administration, in my opinion, doesnt do as well by the patients. 1) its hit/miss their knowledge with tricare insurance. 1 clerk wanted to charge me self pay since she didnt know how to run our tricare insurance. Thankfully a nurse walking by was knowledgeable and gave the clerk further instruction 2) even if you have an appointment, theyll take the walkin before you EVEN when its past your appointment time and youve been waiting. It feels like the Seinfeld episode where Seinfeld made a car reservation and at the reservation counter they said they had his reservation but they didnt have a car. Whats the point of the online appointment booking if you still have to wait in line with the walk ins?

Overall the facility is clean and very well kept. The doctors/nurse and staff that I interacted with were all great too. The reason for 3 stars is that after receiving my bill, there was an up charge for a weekend visit and an up charge for a holiday weekend visit. The hours on the door state they are open weekends, so I would assume this would be regular hours. I think they should disclaim that there is an additional charge for services on the weekend or a holiday weekend.

Fast and super friendly! I love how new this place is and very clean. Easy to get in and out I made an appt online and was seen before my appt time.

Buyer beware!!  They promote that they accept ALL insurance carriers?? (Quote:  Family Urgent Care accepts all health insurance carriers). Thats actually a lie. This place doesnt accept one of the most common insurances.... United Healthcare. Instead you will be a self pay at over $100. If they lie about this, it makes me wonder what else they lie about.

This place is great. If you are uninsured or have high deductible plans, you can buy a VIP plan here thats $360 per patient for a full year, and you then can come in for visits for only a $10 copay. If you just do one visit a la carte, its $199 w/o insurance by comparison, so may as well sign up & be seen! The staff is very competent, both office and nurses/doctors. Melissa up front is so on point and their waiting room offers great kid toys and free coffee! James the Nurse Practitioner is fantastic and I think one of the doctors in the practice told me he was an ER nurse for 17 years, so hes seen it all! Im not always used to receiving compassionate treatment when I go to the doctor, because so many places make you feel like just one more sausage on the factory line, but this place has treated our family with immense compassion. My case is unusually complex right now, my autoimmune disease is disfiguring my entire body, and I look scary, get weird looks in public, but they dont make me feel less than human here. They have treated me like a person, not a bother theyd rather not have to sort out, which I is what Im mostly used to getting. That means so much. They LISTEN. You deserve to have a better quality of life than what you have been suffering with, James said to me, and when you are struggling as hard as I have been lately, being told something so genuinely kind by a medical professional is... I dont have the words, just a silent tear of gratitude rolling down my cheek. If you live in Union County and need a good clinic you can rely on, this is the best deal out there and the best staff Ive ever interacted with in any clinic in NC.

Visited this office on Sunday morning before Labor Day.  The staff was so friendly and welcoming.  While they were busy I did feel like I received personal attention not only from the front desk staff, but the nurse and treating doctor.  Each of them listened to me about the symptoms that I was having.  Overall I was very pleased with the treatment I received and attention I was given. If the need arose I would have no hesitation seeking treatment from this office again for myself or any other family member.