New Hanover Regional Medical Center's Online Review Report Card

Horrible and rude

My wife is having surgery on 2/9/2021. She was directed to go to the hospital between 8-12 on 2/6/2021 for a COVID test. It is an hour from our home and is a burden. The physician said a local test would not be sufficient, she needed to go to the hospital. On arrival at the sight, it was empty. A security person happened by who said site was moved and kindly directed us. 20 minutes wasted. On arriving at correct site my wife went into office and directed to wait. Other patients arrived with children and the waiting area became crowded with a inability to social distance. My wife spoke up and was told she could wait in her car. After 30minutes no tests had been performed. After 45 minutes an employee of came to theCarFor the swab.It is unconscionable that our time was wasted and my wife was put at high risk in a room full of strangers.

The Physicians and staff seem to be very good and knowledgeable. The administration is unbelievable. Three time I had refills of my blood pressure meds denied. They made no attempt to read my record and see my Dr had increased my dose. They also made no attempt to talk to her or me. I discovered this the first time on a Friday afternoon when I went to pick it up. After that I just assumed they would mess it up and I was right. I finally changed my provider because neither of us were able to tell the pharmacy they needed to talk to people.Don't try to make an appointment with any of the specialties. They seem to have no regard for the fact that you have a problem and would be a lot less anxious once you made an appointment. You are to call and leave a message. Anywhere from two days to over a week they will call you back at their convenience. They really don't care about you.I now make an effort to avoid doing business with them. It is not worth the anxiety it causes in me. I need surgery and will be heading out of town, I don't want to know how messed up their priorities are at the hospital

Customer service is pretty bad in the billing department. You guys make it really hard to make a payment these days when some people don't have bank accounts.

If I could give zero stars I would. I was admitted over 6 months ago for what turned out to be a kidney stone. The hospital failed to send a claim to my insurance company. I called to follow up and ensure they had the right information. I was informed my insurance isn’t contracted with the emergency room. ALL INSURANCE covers emergency visits in some capacity. My insurance company confirmed I was covered. I called over a dozen times to ask them to bill my insurance. After waiting months, I asked them to send me an itemized statement as well as a claim so I could send to my insurance company myself. 3 weeks later, no update, so I call again and they have no record of anything be sent out, but in the meantime, had no problem sending me a final notice for a bill over $6,000. I spoke to a supervisor who was of no help. The hospital refused to bill my insurance despite the fact that I am fully covered. Not only did they refuse to bill my insurance which is illegal, they tried to threaten me with collection activity while I was waiting on them to send me a damn statement so I could send to my insurance company. When I called to follow up, the representative gave me an attitude and treated me like a delinquent refusing to pay for services. I am frustrated, insulted and disgusted. I would rather die than go back to this hospital. I would not recommend this establishment to even my worst enemy.

Best Hospital!!!

Thank You For Helping Me work During My Late 2017 Teeth Surgery with Dr. Haley White!

I had a scary call with a possible vascular malformation, and was issued an angioma to clear it. The staff was wonderful to me and my boyfriend and we felt like we were both in safe, assured hands.

Billing department/medical records has failed to send over records to needed for my insurance claim for months. I have called dozens of times and faxed over a release as requested. I have been threatened with debt collection when this hospital refuses to do what's needed to receive payment. Word of warning: always communicate with this hospital in writing.-EDIT: before you reply directing me to a patient advocate, note that I've already spoken with them. I finally did get my medical record this time around, but was told that the hospital had no email addresses at all. The only way to communicate in writing is via fax or snail mail. Shockingly backwards compared to the modern medical care they offer.

All 3 of my experiences at NHRMC have been absolutely awful. The first time I went to the ER, the nurse gave me the wrong dosage (doubled) of one of my medications-- the correct dosage was listed on EPIC. The patient advocacy office did nothing when I brought this up. When I saw an outpatient provider at NHRMC Myrtle Grove, the office coded my TB test wrong, refused to change it, and I was forced to pay $336 out of pocket for a TB TEST. It's a shame that this is the only medical center in Wilmington because this place is truly awful. Really hoping Novant buys NHRMC and fixes it up.