New Hanover Regional Medical Center's Online Review Report Card

Horrible and rude

My wife is having surgery on 2/9/2021. She was directed to go to the hospital between 8-12 on 2/6/2021 for a COVID test. It is an hour from our home and is a burden. The physician said a local test would not be sufficient, she needed to go to the hospital. On arrival at the sight, it was empty. A security person happened by who said site was moved and kindly directed us. 20 minutes wasted. On arriving at correct site my wife went into office and directed to wait. Other patients arrived with children and the waiting area became crowded with a inability to social distance. My wife spoke up and was told she could wait in her car. After 30minutes no tests had been performed. After 45 minutes an employee of came to theCarFor the swab.It is unconscionable that our time was wasted and my wife was put at high risk in a room full of strangers.

The Physicians and staff seem to be very good and knowledgeable. The administration is unbelievable. Three time I had refills of my blood pressure meds denied. They made no attempt to read my record and see my Dr had increased my dose. They also made no attempt to talk to her or me. I discovered this the first time on a Friday afternoon when I went to pick it up. After that I just assumed they would mess it up and I was right. I finally changed my provider because neither of us were able to tell the pharmacy they needed to talk to people.Don't try to make an appointment with any of the specialties. They seem to have no regard for the fact that you have a problem and would be a lot less anxious once you made an appointment. You are to call and leave a message. Anywhere from two days to over a week they will call you back at their convenience. They really don't care about you.I now make an effort to avoid doing business with them. It is not worth the anxiety it causes in me. I need surgery and will be heading out of town, I don't want to know how messed up their priorities are at the hospital

Customer service is pretty bad in the billing department. You guys make it really hard to make a payment these days when some people don't have bank accounts.

If I could give zero stars I would. I was admitted over 6 months ago for what turned out to be a kidney stone. The hospital failed to send a claim to my insurance company. I called to follow up and ensure they had the right information. I was informed my insurance isn’t contracted with the emergency room. ALL INSURANCE covers emergency visits in some capacity. My insurance company confirmed I was covered. I called over a dozen times to ask them to bill my insurance. After waiting months, I asked them to send me an itemized statement as well as a claim so I could send to my insurance company myself. 3 weeks later, no update, so I call again and they have no record of anything be sent out, but in the meantime, had no problem sending me a final notice for a bill over $6,000. I spoke to a supervisor who was of no help. The hospital refused to bill my insurance despite the fact that I am fully covered. Not only did they refuse to bill my insurance which is illegal, they tried to threaten me with collection activity while I was waiting on them to send me a damn statement so I could send to my insurance company. When I called to follow up, the representative gave me an attitude and treated me like a delinquent refusing to pay for services. I am frustrated, insulted and disgusted. I would rather die than go back to this hospital. I would not recommend this establishment to even my worst enemy.

Best Hospital!!!

I had a scary call with a possible vascular malformation, and was issued an angioma to clear it. The staff was wonderful to me and my boyfriend and we felt like we were both in safe, assured hands.

All 3 of my experiences at NHRMC have been absolutely awful. The first time I went to the ER, the nurse gave me the wrong dosage (doubled) of one of my medications-- the correct dosage was listed on EPIC. The patient advocacy office did nothing when I brought this up. When I saw an outpatient provider at NHRMC Myrtle Grove, the office coded my TB test wrong, refused to change it, and I was forced to pay $336 out of pocket for a TB TEST. It's a shame that this is the only medical center in Wilmington because this place is truly awful. Really hoping Novant buys NHRMC and fixes it up.

Billing department/medical records has failed to send over records to needed for my insurance claim for months. I have called dozens of times and faxed over a release as requested. I have been threatened with debt collection when this hospital refuses to do what's needed to receive payment. Word of warning: always communicate with this hospital in writing.-EDIT: before you reply directing me to a patient advocate, note that I've already spoken with them. I finally did get my medical record this time around, but was told that the hospital had no email addresses at all. The only way to communicate in writing is via fax or snail mail. Shockingly backwards compared to the modern medical care they offer.

Thank You For Helping Me work During My Late 2017 Teeth Surgery with Dr. Haley White!

Our family entered New Hanover Hospital with a grave issue with our loved one. In the stress of a stroke our doctors and our nursing team(s) worked quickly, efficiently and skilled. Dr McKinney and Neta Greenlief and her skilled nursing team managed hard expectations well leaning forward at ever turn to support the patient with the best care well patiently and caringly supporting us as a family on the roller coaster of turns. Even our custodian warmly wished us well as they caring assured the cleanliness and sanitation of the room.

Came here for a bad sickness. Explained to the nurse what was happening, she was kind and took a ton of blood for tests--very nice the whole time. Analysis was done, doc came in and matter of factly told me it was a viral and to go home. I asked about if it could be something else, the doctor asked me what I was talking about and sent me away.I went to a different doctor at Duke, they ran tests, admitted me, checked tons of stuff, and determined it may not be viral and it might be the thing I had thought it was.NHRMC completely brushed off all my concerns on a serious illness that could've been fatal if not treated

I've been holding on to this review for a few months because im still in shock over the experience honestly.I'd been to Camp Lejuene ER twice before and had been dismissed for a increasing problem on a finger. I had lost feeling to the very end of it and the swelling had encapsulated the entire finger to include a red streak running down the back of my hand.I had communication with Ortho at New Hanover and was told to come in via ER to get admitted for draining and cleaning. After the two previous encounters I was already skeptical but something had to be done. I have Tricare, and while an ortho authorization would have been better, it was taking too long and I couldnt wait another month to be seen.While waiting I could hear nurses taking bets on how long the doctors would keep patients. I understand its 4 am and youre tired and bored but our health isnt a bet.Unfortunately my 4 am ER arrival left me with a Dr. Smallwood. (the name says it all, folks) He walks in and LAUGHS at me as he asks 'You came into the ER at 4 am for a water blister?"I had pictures of the last 10 days and circles drawn around the swelling and a history of auto immune/immunosuppressant. I'd been on three rounds of antibiotics and it was just getting worse. He never let me show him or tell him my history. He walks out abruptly and awhile later nurses came in with a morphine shot and vials to take blood.He NEVER mentioned morphine. So I declined. It was bad. but id been dealing with it. I wanted answers. I wanted to not lose my finger. I wanted to be taken seriously. They gave me an anti inflammatory and then drew my blood after the injection. Then they did an x ray. He never mentioned that either.Then he came back and told me it was an off the wall viral infection and wrote a script for anti viral meds and a nurse came back and took a swab. I didnt pick up the meds. But a week later the results came back negative. (not a surprise)He was arrogant and dismissive. He refused to listen to me and laughed at me. This is not acceptable behavior. I wouldnt trust him with ANY future care.

I cannot say enough good things about the out patient surgical pavilion.I had a colonoscopy there yesterday. They are overall the nicest ,most caring people I have ever met. I used to work at a different hospital and I was never treated as nice as this. They are outstanding and make you feel like you are truly a special person and not just another patient. Thank you to everyone who took such good care of me. Sincerely, Shirley B. Curlee

If my family is in the hospital and due to covid 19 and we can't visit...then when family calls in we should at least be able to speak directly with the nurses station regarding out family member! Rediculous. When i have to call other hospitals around the nation Cleveland Clinic, Cancer Center of America, the nurses are more than happy to speak with me...shame on you people!

Shout out to Marina I think she’s a NCA on the ED department she did an awesome job taking care of my fam. while being there!!

Terrible experience they use covid as an excuse to keep you prisoner from 7pm until 7am im sitting here with my wife all day while she has contractions and due to the fact YOUR ONLY ALLOWED 1 VISITOR i wasnt able to eat or get anyfresh air the window in the room is just a wall with shutters so thers no concept of time and by the time i realized its after 7pm the cafeteria is closed and theres no way to leave to get food because your locked in so my choices are get robbed by all the over priced junk food in the vending machines or starve untill 7 am thanks NHRMC i really feel safe from the covid that only strikes after 7pm lol what a joke

The care i received on the 4th floor this past thursday was negligent The nurse heather im writing to nursing board so unprofessional ice water in her veins they gave me zofran which im Highly allergic to its right in my chart along with my other 33 allergies threw uo whole time they gave me that 3 times i was so sick still passing blood no one listened so i left heather insisted i sign an AMA i said absolutely not she was in the phone with a doctor laughing because i was leaving saying she’s blaming us well dah ! There’s nothing funny about giving someone medication there allergic to !

This is to continue with my previous review.. when the doctors could not find anything wrong with me they stuck me in the behavior center which is even worse than the regular hospital.. I was lied to, stolen from, kept drugged with psychiatric medicines that made you confused , depressed and in general not yourself.. this place needs to be shut down .. very cruel place where you are treated like a criminal and where the doctors and staff could care less about you.. the worst experience of my life. There was nothing wrong with me except all this caused from severe allergic reaction of the anesthesia from previous surgery at this hospital... looking at my options to bring this place to justice.

This was the worse and horrific experience I have ever had. The doctor was rude and the nurse poked me 5 times and blew up my veins. I wrote to the CEO and did not get a response. How can anyone put their faith in this hospital?