Jag Physical Therapy's Online Review Report Card

Dr. Sandeep Suri is absolutely amazing! Explains everything in a way that is easy to understand and always responds back quickly when trying to reach her. The rest of the staff is super friendly, helpful and accommodating. Highly recommend this place/location if you are in need of physical therapy.

Poorly run and not taken during appointment. Went down after Al left. Would not recommend.

They are all amazing everyone is knowledgeable caring and they listen , what I love the most is that they all help all the clients and they pay attention to what everyone is doing and make sure they are doing it correctly. Highly recommend.

Appointment scheduling is flexible and straight forward. My therapist (Jillian) is fantastic, as are the front desk staff, aides and the site director. I always feel welcome and leave feeling better than when I arrived.

Feeling much better & comfortable.

Great experience! HIGHLY RECOMMEND

This was my first time attending physical therapy, and I regret to say that the care and communication I received fell far short of professional standards. During my second visit, I was surprised and disappointed when the majority of my session was conducted by an aide, who was at times across the room. I felt unsupported, lost, and unsure of what to do. This made me question the quality of care being provided. Additionally, I was told that most patients are "independent" and can simply perform exercises on their own. I was even offered a printout to complete my exercises independently at a table. This is not the level of clinical oversight I expected when seeking rehabilitative care. Furthermore, I had to cancel a Monday appointment due to being hospitalized over the weekend with diverticulitis. As your office was closed, I had no opportunity to cancel within the 24-hour window. This was an unforeseen medical emergency, and I informed the front desk that Cole was aware of the situation. They mentioned they would request a waiver of the $35 cancellation fee. However, Cole declined. On a separate occasion, Cole told me to come in after work "any time" on Monday. When I called ahead to confirm I was on my way, I was told that this was not how your scheduling works. This inconsistency added to my confusion and frustration. What was most upsetting was being publicly told by one of your therapists, within earshot of other patients, that I could not return unless I paid the cancellation fee. This was deeply embarrassing and unprofessional. Everyone was watching, and I felt humiliated. I am an MRI technologist and have recommended your facility to patients in the past due to its convenient location. Unfortunately, after my experience, I can no longer do so in good conscience. The aides, while courteous, are not trained to provide the kind of therapeutic guidance patients require. The facility appears overbooked, with insufficient oversight and a clear lack of patient-centered care. This entire experience has been both disturbing and disappointing. I will not be returning, and I will not pay the $35 cancellation fee out of principle. I believe patients deserve dignity, empathy, and clinically appropriate care. I received none of those things. I hope you take this feedback seriously and make the necessary improvements to your operations and staff training. I am now with Kessler where I am taken care of by a qualified physical therapist not an aide.

This was my first time attending physical therapy, and I regret to say that the care and communication I received fell far short of professional standards. During my second visit, I was surprised and disappointed when the majority of my session was conducted by an aide, who was at times across the room. I felt unsupported, lost, and unsure of what to do. This made me question the quality of care being provided. Additionally, I was told that most patients are “independent” and can simply perform exercises on their own. I was even offered a printout to complete my exercises independently at a table. This is not the level of clinical oversight I expected when seeking rehabilitative care. Furthermore, I had to cancel a Monday appointment due to being hospitalized over the weekend with diverticulitis. As your office was closed, I had no opportunity to cancel within the 24-hour window. This was an unforeseen medical emergency, and I informed the front desk that Cole was aware of the situation. They mentioned they would request a waiver of the $35 cancellation fee. However, Cole declined. On a separate occasion, Cole told me to come in after work “any time” on Monday. When I called ahead to confirm I was on my way, I was told that this was not how your scheduling works. This inconsistency added to my confusion and frustration. What was most upsetting was being publicly told by one of your therapists, within earshot of other patients, that I could not return unless I paid the cancellation fee. This was deeply embarrassing and unprofessional. Everyone was watching, and I felt humiliated. I am an MRI technologist and have recommended your facility to patients in the past due to its convenient location. Unfortunately, after my experience, I can no longer do so in good conscience. The aides, while courteous, are not trained to provide the kind of therapeutic guidance patients require. The facility appears overbooked, with insufficient oversight and a clear lack of patient centered care. This entire experience has been both disturbing and disappointing. I will not be returning, and I will not pay the $35 cancellation fee out of principle. I believe patients deserve dignity, empathy, and clinically appropriate care. I received none of those things. I hope you take this feedback seriously and make the necessary improvements to your operations and staff training. I am now with Kessler and being taken care of by a therapist not an aide. Check Yelp, the reviews there are very telling.

Very friendly professional therapist team.

Wonderful experience with all the therapists and staff here everytime I come for my appointments.