Hanger Clinic's Online Review Report Card

If I could give them a zero I would. Disorganize beyond believe. Had to take off from work three times snd nothing was accomplished. Was always told we had to see Doug who is their manager. Needless to say I still have not met the man. Finally got brace months afterwards and it needs to be fitted correctly. To no surprise we were told twice that they would come and once again they didnt show.

Disorganized and not very helpful. We were waiting for a customized back brace that was supposed to be ready within a couple of days. Two weeks later, our doctor got a hold of this company with us on the line, and we were told by the representative to come pick up the brace. We get to their office, and they tell us we can't just "pick it up" and that we should have never left the hospital without out it (nobody ever contacted us to let us know it was ready). We went home, and then they called us back to go get it. To make a long story short, we ended up having to come out of pocket for a bulky piece of uncomfortable crap back brace because this company dropped the ball.

The orthodics are garbage-nothing less, nothing more. They have tried to reconstruct them two times which is a plus. However, each time, it just got worse. They was a fourth inch discrepancy in the height of the one of the orthodics . Chelsea was arguing with me telling I must have wanted them that way because I needed them that way. She said I had one leg longer than the other. I do not. After arguing with me about that, she then argued with me about the difference in heights of the 2 insoles. She said it was an eighth difference and I said it was more like a fourth. Either way, the heights should have been equal. They were equal last time I was there! Then she followed me out towards the exit. I had already told her 3 times not to try to make them the same, and to leave them for Doug to see. As she followed me, she tried to convince me to let her work on them. I told her “no”, and I asked her for some privacy at the exit window. It was so uncomfortable and negative there. I will never return, no thanks to Chelsea’s confrontational nature. I’ll tried to get my money, but so far, to no avail.

Yesterday I went to the Hanger Henderson clinic. I needed to be fitted for a foot boot as a result of my tibia fracture. It was there I was warmly greeted by Jennifer. She smiled a lot and was very friendly. I later saw technician Chelsie Rodgers who fitted me. She was outgoing, friendly, personable, and fun to talk to! I admit I was a bit depressed because of my injury but she made me feel better! Both are true keepers!! D. Cornell Las Vegas

I would give more stars if I could! Big thank you to Doug for helping me get the perfect fit.

Had a good experience. Thank you Abraham for my brace, it provides excellent support. I'd return!!

My initial visit at this Hanger location here in Vegas. I utilized their services in Washington state with favorable results. Came in for custom orthotic inserts to be made. Very impressed with Charlene who took the measurements. This was a cash pay situation and was impressed with the $300 cost. I say this because I recently went to another place to have $450 cash pay inserts made. They were made incorrectly per my physician order and should have been covered by my insurance. When I showed Charlene the $450 inserts, she said they were made for diabetes which I am not. So, once the new inserts arrive, I will update my review. Very impressive first appearance.

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Skip this place if you're looking for a prosthetic leg that fits even a little. This place is a joke & can't make legs to save their lives. I had 5 legs with this company and none of them fit other than a check socket that "sort of" fits I've been wearing for over a year because this facility can't make any other legs correctly. I kept having to go back to the check socket after mistakes were made over and over again. Each & every time I would go into this place the experience got worse & worse. I was given a leg that had suction AND a pin in one leg m. Of course the leg did not work as this isn't even a possibility in a leg. Another leg they brought in to me with prosthetic leg stuck off to the side of the ankle/foot with a piece of metal so nothing was even, and prosthetist Salim legitimately wanted to send me home with the horrible contraption they had come up with. 2 other legs had failed valve stems that never did suction properly, which has left me with a whistling leg so loud it wakes members up in the house if I have to put the leg on in the middle of the night. No suction means the leg always pistons and does not fit properly. Very uncomfortable. The one pin lock system they had me in felt as if I was walking on a pin all day long, and was unwearable, and caused sores to my stump. The prosthetist talks a big game and spouts how he is the world's best prosthetist. Yet fails to even measure legs properly. I had to go back on multiple occasions to have him adjust the height of the leg. He would tell me that there was "no possible way" the leg could be the wrong height because he himself made sure it was perfect. When we urged him to please get a level to check, the leg was 1.5" height difference. Another time I had to purchase more material for my prosthetic leg to be made since the leg they created with a pin locking system & suction system could not function. I had to pay extra to buy/ship the material to them on top of already purchasing the material the first time around. I stuck it out with this company for two years thinking that one day, the prosthetist's claims of being the "best" prosthetist available would come true. This never occurred. Each consecutive appointment was a disappointment & it became a joke in our household not to get any hopes up about a leg working out since each visit was worse, and worse. We ignored the inflated ego, and patiently awaited a leg that would even vaguely fit, and unfortunately, it never did happen. I would have been satisfied with a leg comfortable enough to wear 2 hours a day. Valve failures, legs being built incorrectly, working parts not being in-stock/available, & a lack of a simple ability to listen to a patient's concerns & just talk over them and tell them there is no possible way the patient's own experience as an amputee is true since you the prosthetist know/are the very best the prosthetist the industry has to offer. Hanger Clinic is a renowned business, yet this location is suffering terribly in basic skill/education on how to build legs, and the very basic skill to listen to patient concerns. I received my medical records and not once was it notated all of the horrible screw ups this place has made. Rather Salim (prosthetist) noted that again, he is a great prosthetist and it is the client's fault the legs haven't worked. Which is sad, since I have no control over building legs with a pin lock/suction combo, I have no control over all of the failed valves, and I certainly have no control over a prosthetist not willing to listen when I say there is a height difference, and am told "there is no possible way I made a mistake." In a clinical setting, it is important to listen to client concerns. I hope this prosthetist learns to check his massive ego for future patient's well-being. (If you're the best, you don't need to tell everyone you are the best. Your work will speak for itself. Just sayin'.) Hopefully Hanger Clinic will do better and pay for continued education for the folks who make legs in this location, and perhaps they will have a gentle talk with their prosthetists about listening to client concerns. It would do the company a world of good.

My Dr sent me here to get a Cam boot. I trusted them. They billed my insurance and still charged me $230. The exact boot on the Amazon is $65. It looks like poor quality too. They have much better for $70 - $80