Bedford Dental Center's Online Review Report Card

Nightmare "experience" at this "dental" office, it is more like an after hours school program for dental students. You will be lucky if real Dentist sees you because there is 1 (ONE) professional for every 5-6 dental students in here (aka you are a lab rat). The waiting period can be anywhere from 3-4 hs if you do not have an appointment and came for an emergency. With an appointment you could still have to wait between 1-2 hs. It is a mess and many employees are rude and do not empathize with the pain and misery of patients. There were 2 mentally insane "patients" pounding walls, screaming, affecting my own mental health and those waiting but staff did NOTHIING to stop it, did not even acknowledge the fact that a very wrong situation was getting out of hands. DO NOT GO TO THIS PLACE UNLESS YOU WANT TO SUFFER FURTHER.

Terrible service how I come one apps you see my child next follow up you don’t take my insurance I miss work and school and I could off been notified prior.

I wish I could choose no stars for this office.

I love interfaith Dental Care .. the Team is professional and know there Work they make u feel comfortable and actually take their time with each patient

Dr. Rasha Melina wants to thank you for being so gentle and kind. She loved meeting you ❤️ Thank you Paula

Horrible clinic!!! Lack of customer service and empathy. I originally had a scheduled dental appointment for August of 2020 but Mister Yusef at the clinic called to “reschedule.” Okay fine no worries, I rescheduled it for September 2020 and got another call from Mister Yusuf that they would have to reschedule me again.” They just called me again today to reschedule and left a voicemail addressed to the wrong patient. I’m on my 6th “reschedule” with them just to get my teeth cleaned. It a new year as well. 6 reschedules really? What kind of dental center are you all running here? Definitely would not trust them with my teeth. Next...

I arrived after 2pm for my 3:30 appointment. I filled out my paperwork. Left and came back after 3pm and no one called me. It’s now 4:28pm and I have yet to be seen. People came in after me is seen including new patients who filled the paper work after I did. The bathroom does not have a lock on it. I sat here and saw people opened the bathroom door while the person in the bathroom private parts are expose. No, cups for the water dispenser in the waiting area. It’s horrible and the service is the worst I’ve ever experience.

This place is an exceptional facility that serves the community. As a local congregation we believe in partnering with community programs that uplift and support our parishioners. Interfaith is providing an outstanding service to Brooklyn and as a resource to Bedford-Stuyvesant. Please visit this exceptional facility.

I called Wednesday I was like I need to come in I have a bad toothache. They was like it’s after 3 we stop taking walking, she was like come tomorrow before 3. So I went in Thursday around 9:30am she was like we don’t have any dentist available for emergency right now. As I was about to leave she was like can you come back 1:30pm. The dentist would be in. Mind you I was in so much pain, I decided to go home and come back. I came back around 12:50pm I wasn’t seen until 2:30pm. He took X-rays he was like the tooth have to come out it can’t be save. I was like okay. He numb the area started to work on my tooth without an assistant to suction the spit I was choking! So he couldn’t get the tooth out he called another dentist which was a female. He was just standing there until she was come suction the spit. Then after she finished she left the room. He just give me 2 gaze a paper and ain’t say nothing. I had to ask was I done he was like yeah. He did not know what he was doing. When I get his name I will update this.

The front desk staff, is a bunch of slackers. Unprofessional, literally sit their and do nothing, cause patients to miss appointments (while the patient is literally sitting in the waiting area), has patients sit for long hours Miss or uninformed (as to whether they are going to be seen or not) only for the patient to be told at closing (sitting for over 4hrs) that they will not be seen. The blonde hair short chatty russian "Doctor" is disrespectful. Some of those "Doctors" Including her I really believe is racist. I saw a lady who came straight from work (still in Uniform - State employee) sit in the waiting area for over (4Hrs) only to be told during closing (I was still there with my daughter), that she can not be seen because the surgeon left for the day. That lady sat in the waiting area for over (4Hrs) her son came long after her and was seen, when her son left, the doctors told her (after putting her in a room that they prepared for her) that she will not be seen, because the oral surgeon has left for the day (He left a little after 4pm) Front desk knew she was in the back with her son, but said nothing to her or even told the surgeon that she was there to been seen.

I Like Them, Service With A Smile!!!😁

My experiences through the many years at Before Dental have been wonderful. The entire staff have treated not just me, but my husband and my mother, who recently passed, with the care, concern and compassion. I would like to say a special thank you to my hygienist Karen who has been nothing short of a God Send. She has always gone above and beyond especially in helping me with a recent dental concern that I've been dealing with. She is not only professional, but she is kind and warm which is something both rare and necessary in the medical profession. My deepest thanks to Bedford Dental and especially Karen for all they have done. I would highly recommend Bedford Dental to everyone!

Dr Paul Connolly and his assistant Courtney, had gone above and beyond to help me with my dental needs. I recently had a dental implant done. I was very nervous with the procedure, but Dr Connolly and Courtney made me feel very safe with the entire procedure and the recovery was painless. I was extremely impressed with my recovery and how little Tylenol I had to take. Besides I’m really happy with my smile. Thank you Bedford Dental Care Team Regina Alves

In this time of a crazy pandemic, I suffered with terrible tooth pain, a fractured root canal with a constant infection. I have sought other opinions and the treatment would be the same... .....so who do I feel comfortable with? This office took me in as a new patient in a quick manner (just opening this Monday), and couldn't have been anymore professional and kind to care for my needs. The doctor and his assistant, oh and the other people who helped, are top notch. Bottom line, I'm in charge of my dental care. Why not go to a place who considers my care as important as I do?? Today, I found that place, and I thank you!😁😁😁

The staff are highly competent and professional but also friendly and compassionate. I have been coming to this practice for more than 30 years!

Great folks. Been going here for many years and will never go anywhere else.

Friendly atmosphere and staff. I’ve been going a long time and even through transition they were all wonderful. The Dentists and hygienists are all top notch

That have done wonders for my teeth!! Thank you!!

Hard to feel cared for when you have to struggle to get an appointment and then wait 2-3 hours on average just to be seen. They should really refer people to other offices if they can’t see them within a reasonable time. People have jobs and families.

I have been calling this office to change my son's appointment since Monday and the voicemail keep saying office is closed. I tried calling 5 minutes ago and someone answer and put me on hold without asking me any questions, I was holding for about 2-4 mins and they came back to the phone and hang up, I then called back and now getting their voice mail saying the office is closed. This is so unprofessional, I got recommended to this office and now I will go to a different office, it might not mean nothing to them, but I will never recommend this office. I wish I could have given ZERO stars.