Colleen Crandell's Online Review Report Card

Like other patients, we too experienced a very, very long wait. The office personnel and medical professionals appear to be oblivious to this nor do they appear to care for those that are aware. I guess no one else's practice, profession or time matters. Having said this, my son has had success here with acne treatment but I just assume drive further away for a more organized, professional practice. The waiting room at one point was standing room only. This felt unsafe with Covid-most medical offices do not allow a back up in the waiting room to avoid exposure. No one took our temps not asked questions about symptoms. Don't put to much stick into their "safety measures taken".

With wait times consistent with your local emergeny room, you would assume the patient in the next room was an acute trauma patient rather than someone experiencing some stubborn eczema. This practice values no one's time. I cannot believe I have paid them as many times as i have.

I have been to Southern Tier Dermatology for 2 visits. I cannot say enough about how great my experiences were. I saw Patrick Crandell both times. Very professional and accommodating. Staff and girls in the office wonderful as well. Highly recommend!!

The providers are constantly running late! My son has been going to this provider for well over a year. We wait a minimum of 30 minutes every time we go, and when I brought this to their attention, I was told that the provider lives an hour away. As if that is a reason to be consistently behind schedule! We will be looking for a more professional dermatologist immediately.

Liked the doctor, she did a great job with my procedure. She was an hour behind, without apology. That was disappointing.

Having been seen by two doctors who are not able to figure out the issue with my skin, prescribing medicine over and over that has no effect on bettering the issue. I feel like they don't take their patients symptoms seriously because it doesnt effect them. They still get paid to essentially do nothing. Nothing has got better and I'm losing sleep every night due to chronic itching. How many visits do I have to make and how much money do I have to spend before something gets figured out??

Best Doctor ever!!

She is amazing very kind and sweet!! Explained everything to me before she did the surgery! Definitely recommend her.

45 min late first appt, Over 1.5 hours late the second, and could not handle being told I didn’t appreciate waiting so long. I have never been treated with so much hostility or disrespect. She told me she “was not the person to mess with” in the midst of a rant about how busy her office was. I am appalled to have had such a nasty, horrific experience with a professional whose care I had waited over two hours total.

She made me feel very comfortable and did a great job on my procedure. I would recommend her to others.

Dr Crandell immediately diagnosed and treated my rash that 5 other providers could not.

Dr. Colleen Crandell is an amazing Doctor. She takes the time to get to know her patient and her patient’s needs. I highly recommend Dr. Crandell (Southern Tier Dermotology)

I called Twin Tiers Dermatology on a Monday and was able to be seen Wednesday. The provider who saw me was Beth, and she was AMAZING. Not only did she take the time to explain what she was doing, but she took the time to ask me if I had and questions and/or concerns (my visit was for a spot that concerned me). Extremely thourough, I cannot recommend this practice enough. The office staff are very friendly and quick, which is a huge positive aspect.

As someone with severe anxiety, they answered all of my questions and were open with everything that was going on with all of the procedures that I had done here. I had Dr. Colleen Crandell. Her and her assistant were phenomenal. Even during my procedure, the assistant even let me use her personal set of headphones, the people skills and compassion this entire office has goes above and beyond. I was actually referred here by a friend and I will be referring everyone that mentions they need a dermatologist here!

I have had botox twice a year for about 4 years out of state. Moved about an hour away from Southern Tier and tried them. The botox for one area barely did a thing. It normally takes 3-5 days to work...went on vacation and noticed barely anything. Their answer was it works on everyone else. Your previous place must put more units in then we did. I had 5 units/shots in one area. They did not offer to do it over and then when I said I drove all this way for you to tell me you won't make this right... the lady said she felt uncomfortable to do it in the future. Their botox "unit" must be tiny, because I have had that area done at my old home with NO problems. Unbelieveable...

Just not what I expected! Would not waste time going there for anything else.

Most caring and compassionate physician I have ever been too. She took time to listen to my concerns and was more helpful that I had hoped for. She was able to arrive at a solution to cure my rash when other Doctors couldn't. Highly recommend this practice.

Don't expect a straightforward single co-pay. Their billing is wildly inconsistent from visit to visit, contained a myriad of individual charges, and even an erroneous charge for a day I didn't even have an appointment on. If you go in just wanting a simple wart frozen, they will want to do "surgery" to slice a piece of it, then have you come back several more times to maximize what they can get out of you and your health insurance company. After 3rd visit and no improvement, I ended up not returning and just used an over the counter home remedy to take care of the wart myself once and for all. I ended up paying them hundreds of dollars in charges, even with my very good health insurance, the out of pocket charges for a couple warts was ridiculous.

As a fair skin redhead I have had lots of sun damaged skin. Dr. Crandall and Dr. Fenkl are the best I have ever been to. They are thorough, listen to their patients and are very competent.

I can't say enough about this group. When o was feeling my lowest they made me feel comfortable and at ease. Everyone was so kind and caring. I'm so thankful I found them. I recommend anyone who's looking for a caring staff to contact them.