Richard A. Carlson, Jr.'s Online Review Report Card

The best medical care I have ever received. All staff involved very kind and compassionate, including Dr. Carlson and physician's assistant. Absolutely wonderful! I usually have to wait a bit but when its my turn, they take their time with me and are very thorough. So I dont mind waiting! I am very thankful for them!!

The doctors here are very wonderful. I personally see Kari Ann and she is amazing. She takes the time to really listen to you and help you with any problems that you might have. I would definitely recommend her.

9/27/19 - I'm amending my review from last year, and changing from 5 stars down to 3. My boyfriend and I normally see KariAnn and she's absolutely wonderful, but the front desk always seems understaffed (always at least a 5-minute wait to schedule anything) and sometimes don't seem to know what they're doing. I recently asked for an appointment with our PA at the Sheridan Dr location, and they instead scheduled it with the MD at the Grand Island location, which is NOT what I asked for. They confirmed the date and time at the end of the phone call, but NEVER told me they scheduled me with a different person and at a different location. We happened to find out because my boyfriend called them for an unrelated reason the day before the appointment.9/15/18 - We've never had to wait too long and the physician's assistant we saw was very attentive and interested in my boyfriend's symptoms.

Staff has attitude and rude. Like to be on phones before helping. Have tones in voice like you are bothering them. Like dealing with a fast food employee that hates their job.

Terrible, they never pick up the phone, and when u go in for an appointment the reception ladies are rude and can care less about you. When you try calling, no matter what time of day it is you will always be sent to a voicemail and you'll never hear back! Have to pay to get forms filled out, and i waited over 2 weeks for a call back to pick up my form. P.s STILL WAITING

This place is very unprofessional, I had an interview today at 11am. I got here at 10:58am, and at 11:37am the lady comes out to tell me she didn't get a confirmation saying I was coming which I told her I sent one. I said do you want to schedule another time she says no we are going to decline at the time. I seen her walking around doing nothing when she could have been came to me. The place is total trash don't waste your time.

I receive a call from Sheridan medical and they leave a message saying for me to please call them back they’re open until 5. So I call back around 4:30 and sit waiting for someone to answer for 15 minutes. Someone finally picks up the phone and hangs it up right away. Absolute joke, getting tired of dealing with snotty receptionist who don’t like their job. Leave if you don’t want to do what you’re paid for, idiots.

I was very happy at this office for many years until recently. I became very ill (like most people this time of year) and was treated terribly. Dr. Jain, Dr. Carlson, Brenda, and the rest of his staff should be ashamed of providing such poor treatment, especially to someone ill. I am a very healthy individual who takes very good care. If I call for something it is because there is a serious concern for my health. I will not be returning to this practice and would not recommended this office to anyone who cares about their health or well-being.

The doctors might be good but the office is terrible. Billing does not answer the phone. Nurse station calls take all day to get replies. This office took on too many patients or just doesn't care.

This practice has gone down hill. Hold times are insane, you can’t get a straight answer from anyone, The receptionists are rude and unprofessional. The only reason they received two stars from me.. is because the Nursing staff is AMAZING.

Professional staff and nice environment 👍🙏

Fantastic and rapid attention to detail. Very impressive and thorough help.

Over charges and trys to have you do tests that are not needed. Codes bloodwork procedures wrong were insurance companies won't pay ,and a terrible bedside mannerN

I came in to get a test result read yesterday and the website said they were open until five. So I came in and waited a good 30 min till about 4 pm. The receptionist and the nurse told me to leave because they were closing at 4 and couldn’t read my test results. I was absolutely floored! So after being kicked out because they wanted to close, I made an appointment for the next morning at 9. I arrived 15 min early so that I could get in and get out quickly. After waiting over an hour I still haven’t seen a nurse or even been told that someone will see me shortly! They have taken 4 other people ahead of me, people that arrived well after me! If you don’t care how they treat you then this is an ok place, but if you care about how the dr and the other professionals treat you then this is NOT the place to go! They should have correct and up to date information on their website about closing times and they need to treat their patients better. The receptionist won’t even unlock the door after being open for an hour. I had to open the door for this poor man because she couldn’t be bothered. Awful service! If I could give them a negative 20 out of 5 stars I would!!!

Not a fan of this practice. Always had to wait way too long to be seen. After I waited a total of 2 and 1/2 hours, I was done with them. Kept telling me I would be seen soon when I was in an examing room. I finally walked out ! NEVER went back and they NEVER called me for an explanation. DON'T GO THERE !

If I can give zero stars I would. Save yourself the time, they could care less about accommodating patients if your having a problem and need to be seen they will schedule you out weeks after. I called on a Friday for a problem I was having, the nurse said she will get me in that Monday coming up. I get there and they tell me I'm not scheduled until the following Monday. I asked the guy at the receptionist desk to get someone for me to talk to he wouldn't. He didn't seem to care not one bit that I'd have to wait another week for a problem appointment. This would be three weeks in total with this problem I was having. At this point I'd rather go to the er since this office is so non accommodating. Terrible staff.. Save yourself the trouble go else where. I don't see these people being open much longer. The way they treat people I'm surprised they made it this far.

The previous reviews seem quite harsh. I haven't had to wait more than a few minutes to be seen. Staff is helpful and professional.The only primary I've ever had who has a counselor on staff. She is amazing and has meant more to my health than I can express.Five stars.

Terrible place to work for, very unprofessional and rude. They go through a lot of employees and get rid of them for very poor reasons. Would give a negative rating if possible, everyone in management here is horrible and don’t deserve to be in charge.

Been waiting for an hour for a simple nurse visit for a shot before being called in!!!!!Said they were verifying insurance which they should do ahead of time, they should do their homework before calling people up and scheduling.Bad place!!!!

If you are well and want to stay well STAY AWAY!! This is a Very sad Forgetful Doctor away!! He sends you to every other Dr. to find the problem and trust to take the credits if your healed.