9/27/19 - I'm amending my review from last year, and changing from 5 stars down to 3. My boyfriend and I normally see KariAnn and she's absolutely wonderful, but the front desk always seems understaffed (always at least a 5-minute wait to schedule anything) and sometimes don't seem to know what they're doing. I recently asked for an appointment with our PA at the Sheridan Dr location, and they instead scheduled it with the MD at the Grand Island location, which is NOT what I asked for. They confirmed the date and time at the end of the phone call, but NEVER told me they scheduled me with a different person and at a different location. We happened to find out because my boyfriend called them for an unrelated reason the day before the appointment.9/15/18 - We've never had to wait too long and the physician's assistant we saw was very attentive and interested in my boyfriend's symptoms.