Home Instead's Online Review Report Card

The quest for quality homecare is a daunting one. We found our solution at Home Instead. Our parents are able to remain living independently with the kind support of a daily caregiver. At this time, Home Instead is our perfect alternative to assisted living. Everyone at Home Instead has been accommodating to our needs and preferences to make each day at home the best it can be. Thank you, for all you do, Home Instead! ONE YEAR LATER... Hi Michelle, My family and I want to send out a huge thank you to you and your team at Home Instead. We were blessed to have your in-home care for our parents which allowed them to remain living independently for another full year! All of your caregivers were greatly appreciated and especially our parents' most consistent and long term provider, Crystal, who always went above and beyond to make sure they felt comfortable physically and emotionally. We will continue to suggest Home Instead to friends and family who need care. Kind regards, Debbie

From my Grandma, Kathryn K: When we first moved to Nottingham Village, my husband was ill and I needed some extra help to take care of him. After inquiring, I was told to contact Home Instead. Home Instead sent Breon and Mary. Breon worked Monday afternoon and Mary worked Wednesday’s and Friday afternoons. They were both with us until recently when my husband passed away. Both women were such a big help, always friendly and smiling, and giving me words of encouragement. I have since continued to keep Mary as a friend and a help to me. I have been very pleased with the help that I have received from Home Instead.

We used Home Instead services for over 2 years for both my 86 yr old dad and mom. My dad required physical assistance and my mom has memory impairment. Their service was excellent. The care providers were kind, patient, thoughtful and they never missed a shift. The agency was extremely responsive to our needs, whether we needed to add additional shifts, change a shift, add services etc. I highly recommend them for the care needs of older individuals, especially if you are trying to extend the time they can stay in their home.

We used home instead for over a year and a half to assist my mother (now 86) in her independent living apartment. At times, after a fall, she had 24 hour care. At others, the caregivers were there for 4 hours a day. The caregivers were almost all wonderful and some were exceptional--a difficult feat given the difficulty hiring during the pandemic. This says something about the people the company attracts and retains. Communication from home instead was excellent. I could always count on an update or reach someone when needed. I highly recommend them.

*Ignore the owner's response if they respond to this, it's the same message all the time.* We used this service for a little over two months. We quit after getting so frustrated with the lack of staff's respect for our concerns when my relative's caretaker used time we paid for the run her personal errands, didn't follow the set schedule of tasks we had come up with, and argued with us constantly. When we gave notice we would like to end service we were told we should have reached out so we could have tried a different caretaker. But at this point we are so burned out and angry that we would rather come up with a completely different method of caring for our out of state relative that wishes to remain in home than work with this specific company ever again.

I literally do not know what I would do without Home Instead. It is not just to help ME function; it is about their love, care, and faithfulness re: the care of my mother. I am absolutely certain my mother's consumption of health care dollars would be FAR GREATER if it weren't for Home Instead and I honestly wonder how long it will take Medicare to understand the fact that we need their help to cover such services. Home Instead enables us to care for my mom in her home instead of a Long Term Care/Nursing Home Facility. Need I say more????? The dollars taken from my parent's retirement is over the top to enable to continue with Home Instead but we continue to try to find a way.

As an employee for several years I learned that under all the kind words from office staff and owners… they are just business people like any other. I lost respect for all! As they band together even when representing false information concerning employees. During my employment I had less then 10 call outs, most of which were due to sickness or family situations. This would exclude my time off due to Covid. When trying to give the curtsy of a timely notice on a call off, I was then written up and expected to share personal details, when I with held, I was scolded and treated disrespectfully. This company has proven to disappoint on both ends as I often would hear the concerns of my clients as per how they were treated when dealing with the office staff. Many times it was the needs of the client were over looked as new inexperienced care givers were thrown into a situation and not given the true details. Once on shift care givers learned the truth and would reach out for support, they were merely told…” your doing a good job” or “just try this or that” rarely did anyone come physically to aid in helping with the situations . Personally I was assaulted multiple times by a set of clients…. I was made to stay several hours past incident because home instead would not relieve me, they made the family provide reload. To date home instead still puts care givers at risk with such dangerous clients . Money talks…. Sad but true. I wouldn’t recommend this company if you really care for your loved ones. You will be disappointed. And also know the Hefty price required for services…. Your care givers only make Pennie’s.

They are a God-send and a wealth of knowledge!! Our past 3 weeks have been a blur with my mom in and out of the hospital. Michelle is always so patient with me when I call in a panic. My mom's caregiver, Linda, is very knowledgeable and has been a terrific resource when it comes to helping us know what to do to make my mom comfortable. So much of this is new to us as until about 3 weeks ago, my mom was taking care of herself and was completely mobile whereas now she has a catheter, is on oxygen at night, and needs assistance to make it even the short distance to the bathroom. Joe even gave us a lead on a licensed construction company who could install a grab bar in the shower for when my mom is hopefully stronger again. They clearly have made it their mission to be as knowledgeable and helpful as possible for people who are suddenly thrust in to a whole new world.

This really is a great place to work! The staff is always accommodating to where and when you want to work. Knowing that your helping someone stay in their home, is the best feeling! They feel like part of your family. Also, they recognize their caregivers and have company picnics. I would definitely recommend home instead senior care!

Folk searching for home care help naturally focus on the caregiver, but behind the caregiver stands an administration that is generally unseen but essential. Our experience with HomeInstead was excellent. The caregiver was at our home for 30 hours a week, allowing me to shop and continue some contacts important to me. When it became necessary to move to custodial care, the caregiver stayed with us and was an essential part of the difficult, but necessary, relocation. Behind the caregiver was an administration that reacted to emergencies with wisdom, efficiency, and promptness. When selecting help, consider the quality of the administration for they do what no single helper can accomplish.