Iron City Dental's Online Review Report Card

Have had great service until recently. I had my partials made here, multiple teeth extractions, and fillings. Recently I was called by the office to reschedule my appt the day of due to staff shortage, and on the rescheduled day I didn't get a reminder and missed the appt and now they will not reschedule, and ask me to call daily to check for availability. I only have 2 fillings left to get and one filling to be fixed that came out while flossing less than a mth after being placed. I take care of my elderly mother with Alzheimer's and my 1year old and cannot just show up on their schedule without someone to be with my mother and baby. Apparently by the other reviews this has become a common issue with others as well.Contacted office this morning and was given an appointment for my last two fillings. They are now working with me to get my work completed

Up until now I have had great experiences with the staff. They canceled my last appointment the day before, and I had used a vacation day to be available. I called today to reschedule their rescheduled appointment because of work and the receptionist had an attitude and said because I had a no show 4 months ago I’d have to call daily to check availability for that day. The receptionist should work on her etiquette. Not everyone has open availability. And things are hard enough on people right now, you shouldn’t feel like you’re being punished for having a job. If I called every time and rescheduled, or had several no shows that’d be one thing. But THEY canceled on ME last time with short notice. They should be more accommodating in my opinion.

$375.00 to pull one tooth,I dont think so

If no stars were an option they would be deserving of, left multiple messages to schedule an appointment, filled out an online request, chatted with a bot and nothing.

They are great.

Jennifer the hygienist is amazing and so is Dr. Remi. They put me at ease, and answered all of my questions. The front office staff is very welcoming too. I highly recommend this local dentist office.

Very friendly and profession. I would definitely recommend them.

The front desk staff is amazing I had 2 teeth ripped out the side of my gums this morning my lip was bruised by being pinched with the removal pliers I will never see the female dentist in the office ever again my gums have big chunks missing out the side of them instead of where it should be I have never had this kind of experience at this dentist any other time I had teeth extracted it was the most horrible painful experience I will never see that dentist ever again!!!

I enjoyed me visit. Receptionist and assistant were very friendly. The front desk was very nice and clean.

Brittany is the sweetest. Best dental office around.

Best dentist office in Cherokee county..

UPDATE 3: I ended up having to cancel my appointment because you don't accept Genesis Credit but my mom had her appointment and said it was a great experience and you were very thorough. Thanks for taking care of my mom!UPDATE 2: Got a call stating my appointment needs to be rescheduled. The lady was very nice and offered an explanation for the previous communications with their office. A lot of companies become defensive and argumentative when you leave a bad review. She legitimately seemed like she wanted to prove that they're a great choice for dental needs and let me know she did read my review. Thanks for taking the time to read these and for having a great attitude! I'm looking forward to my appointment.UPDATE: Got a call this afternoon to schedule an appointment for 2 weeks out. I upped the stars by 1. We'll see how the visit goes. My mom had an easier time making an appointment. I actually referred her here before the 30 minute hold fiasco.I called to make an appointment and received your voicemail during business hours. No biggie. I left a message and someone attempted to call me back the following day. She left a message for me asking me to return her call if I would like to make an appointment. I called again today and a female answered the phone. I told her that I needed to make an appointment and she placed me on hold. I was on hold for 31 minutes and figured she must've forgot about me because you close in 30 minutes and no one ever popped in to tell me thank you for holding or anything. I hung up and tried to call back. I got your voicemail again. You're the only dentist in Cherokee County that accepts my insurance. How unfortunate that I'll have to find a dentist in Spartanburg because you're understaffed or are incapable of something as simple as answering the phone. If you guys need help, I answer multi-line phones for the entire state of South Carolina and Virginia Beach Monday through Friday from 8:00 am until 6:00 pm and can meet your needs for a customer service and scheduling rep. Give me a call if you'd like to better your business.P.S. I still need a dental cleaning.

The staff at this office is amazing!! Brittany is the best!

Torture shop. Everything I had done to my teeth had to be redone by another Dentist. Hasn't been a year yet. Will not be back and I do not recommend. I am very happy with my new Dentist.

I had the BEST experience at Iron City Dental today! I HATE going to the dentist but this was the friendliest, easiest appointment I’ve ever had!! Summer was wonderful and did a great job - painless!!! Dr. Remi was very careful and thorough. I recommend this practice with 5 STARS. Just wish I could give 10!!!

The staff here is amazing!! They care about their patients while being professional!! They make you feel welcome and are very knowledgeable in what they do!! I would recommend Iron City Dental to anyone!! I trust them with my smile!! Thank y’all for all y’all do!!

This is by far the worst dental experience I have ever encounteredin my life. I am 50 years old and have had complete upper dentures and many extractions.This has been a complete nightmare since day one

I called & made a appointment. I wasn't aware that the transportation company had to verify my appointment. It was done & I'm satisfied..