Physicians Urgent Care's Online Review Report Card

Do not get tested for coronavirus here. They surprised me with a $160 bill for one that wasn’t a rapid test, even with insurance.

I have used Physicians Urgent Care in the past and had a wonderful experience! I would definitely recommend them to anyone for fast, friendly, and personable service.The reason I am writing this review is because I was turned away by the front desk from getting a Covid test, despite being exposed to a known positive case in the past 4 days and having an appointment scheduled. I was told that I would need to come back on my 5th to 7th day of post-exposure in order for the result to be accurate, which is perfectly understandable and I was happy to do so. However, I looked on the Physicians Urgent Care website, and in the FAQ's section, it is recommended to wait 3-5 days after exposure. I gave the clinic a call back to make them aware of this, so that others would not be surprised coming in. The woman on the phone said that the CDC just came out with this information, and I informed her that their website said otherwise. I just wanted to post this to tell individuals that are expecting to get tested 3-5 days after exposure that they will NOT allow you to test, and in hopes that someone is able to update the website to reflect this change.

Let me preface this by saying that this is a clinic that has earned my trust. I came to them as a new patient because I needed to get a covid test. I needed quick test results for a flight, but it wasn't made clear that the rapid test wouldn't suffice for air travel (test must be PCR). I didn't become aware of this until after the test was over.I expressed my concern about the source of the confusion and they responded by updating their website, informing their staff, and they took the time to reach out to me to be sure everything was made right. They demonstrated that they listen to their patients and truly do have the patient's best interests at heart. In the midst of the chaos brought on by the pandemic, efforts such as that are what make them stand out from other clinics.

Incompetent. Very low volume but they lean heavily on "oh we're so swamped with Covid". Total BS. I was there numerous times and no one waiting. Slackers, the like of which socialism would be the norm.

Getting in was very easy. They were one of the only places still available for Rapid Covid testing. Very thankful for them!

excellent attention they are very professional!!!👍

Excellent service for rapid COVID test. In and out in less than 15 mins

The Provider Jessica Shirley was AMAZING! Personable, knowledgeable, and great bedside manners!

These guys took forever! They didnt seem to have any urgency and had me waiting in the room for over 30 minutes after the appointment time

We previously loved this clinic.  The last two times we scheduled appointments online to avoid wait times, we waited OVER an hour.  Unacceptable.  Not well run like it was the first few times we went.  The point of saving your place in line is to avoid the long wait time with a sick child in tow.  Disappointed and will not be back.