Brookdale Columbia's Online Review Report Card
Brookdale Columbia - Gallatin
4.4
Average Star Rating
28
Total Reviews
1
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Brookdale Gallatin received 46.4% positive feedback, with patients praising the caring staff, warm environment, and home-like atmosphere. However, 53.6% of the feedback was negative, primarily citing misleading information and negligence issues. Overall, the practice is appreciated for its family-like care, yet it needs improved transparency.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
List of Brookdale Columbia's Reviews
I do not recommend Brookdale of Gallatin. Frequently raise their rates and ancillary charges but the care and service does not improve. Even the director admits the meals are substandard. It's been over 2 weeks and no one from Brookdale Sr. Management has attempted to contact me.
Reviewed On Google
I am a nurse and have experienced several assisted living care facilities through patient care and with my family. Brookdale is hands down the best I’ve seen. The staff are amazing. They are so kind and caring, and you see it immediately in the interactions between the staff and residents. When I was helping my dad move to Brookdale, both the staff and the residents would introduce themselves, offer help, and tell me about Brookdale—the residents especially spoke of how it is home, and how happy they are living there. It is a very active, positive environment, with a beautiful courtyard. This is not a facility as you think of with assisted living, it is a home. Sadly, my dad was never able to move in, as his health deteriorated unexpectedly. Even after this occurred, the staff was so helpful and supportive. I live in Maryland, and even with the stresses of living farther away, I was able to easily reach out for help via calls and emails. I want to also recognize all of the nursing staff (the nursing director, Kim, is phenomenal); Brookdale’s executive director, Dale, who has been incredibly helpful to me, and this is after my dad was unable to move in; and the sales manager, Lisa, who was also incredibly helpful in the process of choosing an apartment and moving my dad’s things in. I highly recommend Brookdale Senior Living in Gallatin.
Reviewed On Google
Took a tour with new ED and was certainly impressed by the atmosphere and all the great features available to residents there.
Reviewed On Google
Brookdale is not a facility, not even a home. Brookdale IS home for it’s residents. Every administrator, staff member, and resident are a part of a unique family culture. In my opinion, this bond is the result of continuing effort, education, care, accountability, and personal emotional investment. I give four stars only because I am of the thought that improvement should always be a goal. If better ideas, practices, programs can be achieved Brookdale, Gallatin will bring them home.
Reviewed On Google
This is an amazing place not only to work but our residents love it. They love us and we love them😊 all staff are so passionate about the residents. It’s amazing. I love it
Reviewed On Facebook
what a great dinner service tonight. glad everyone enjoyed the sweet and sour pork dinner tonight.
Reviewed On Facebook
Great place to work😊 the staff are all very passionate at what they do and the building is always so nice and clean..
Reviewed On Facebook
The staff are amazing loving and kind
Reviewed On Facebook
When looking for a place to live and continue life- there is no other place in town that provides a solid leadership team and compassionate staff better than Brookdale Gallatin. Residents are well cared for and loved. The building is clean and comfortable. The food is personally prepared each day in house and the programs are enriching. I highly suggest this community and am proud to refer to my friends and family.
Reviewed On Google
Very low paying job have to do your job plus everyone else’s 😂😂👍🏼🤘🏼
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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