The Pavilion Senior Living Lebanon's Online Review Report Card

We highly recommend this senior living facility. Our 91 year old mom returned after some rehab for a hip replacement and the staff can not do enough for her! Victoria, the Director, and Brittany go above and beyond to help where needed! It’s a great place for seniors!

We have been SO pleased with the care at Pavilion for our 91 year old mother. She recently returned after breaking a hip and 3 weeks in rehab. It was a joy to see her excited to go “home” and all the staff who came by to welcome her! Victoria & Brittany go above and beyond in every way! We highly recommend this home for your family!

I had to stay at the Pavilion after surgery and it was great. I was in the rehab part of it. Monday through Friday I had occupational and physical therapy and I learned to walk again. I’m very grateful for them making sure I had my medication each day as needed. I highly recommend.

If I could give this facility 0 stars, I would. The faculty at this establishment were so kind and caring when we looked to put our mom there. Once we had her established into her room, it seemed good. Well, that is not the case. My mom had neuropathy and lost her toes on one foot from diabetes, so she lost the ability to walk. My sisters and I have visited often, as well as her grandchildren. Unfortunately, Covid consumed the world, and affected the entire assisted living community as well as the world. She was, and others, were so isolated, and fed garbage food, because they didn't have staff to cook the residents healthy meals. My mom complained a lot to me about the food...she had no teeth...and, she was diabetic....Nothing they served her was appropriate. Oh, But they charged her $5000 per month to live there. For $5000 a month, she and other residents got served Hot dogs, microwaved food, nothing was nutritious or easy to chew for anyone that has no teeth. When I visited there (I am from Florida) , I witnessed the CNAs tend to my mother, helping her to use the potty, after they cleaned her the pulled their gloves off and were going to exit her room. I stopped them and asked them if they were going to empty the portable potty? They looked at each other and with a shrug, said, we just took our gloves off. Prior to visiting my mom, I walked into her room, the toilet had feces. It was obvious that it had been there a while. Her roomed smelled awful. No attendant noticed? My mother had an incident late one night in May, where she tried to use the bathroom, after trying to get help. She accidently fell under her electric wheelchair and her left calf got mauled, a gash 11inches long on her left calf...required 78 stitches! Afterwards, my sisters went to her room to check out "How".....The room was immaculately cleansed?? Mom was in the hospital several times while she resided there. The nurse and staff DID Not tend to her like they told us they would. My mother died 16 July 2024. I will Never give this facility a "Thank You". The facility director, is a Liar, and a phony person. Do Not Send any money to your loved on in this facility. They will ROB them. Please do not let your Loved one go here.

Unfortunately, my mother was a resident of the memory care unit here for about 1 1/2 years. This started during the Covid crisis, my mother's dementia took a dreadful turn. After an evaluation at The Renewal Center in Carthage, we were frantically looking for a memory care facility. The Pavilion Senior Living Center seemed to check the boxes... nice building, a cafeteria that offered about anything Momma would want, seemed great. After we got a room reserved, we find out that we had to provide toilet paper! ??? We were paying over $5,000 a month! There were cleanliness issues, the food went downhill, the entrance to the memory care area stayed out of order for months, requiring staff to let us in and out, if we could find anyone. There was a management change and we were promised they had experience working with Alzheimer's patients and could find ways to work with Momma. Well, within six weeks they were blaming our mother for them not being able/willing to work with an Alzheimer's patient with needs. That was the final straw! I do not recommend this facility for memory care.

Poorly staffed, inexperienced memory care. Joey the admin is money hungry and doesn’t care about the employees. They have very little empathy for the families. If you want your loved one to receive proper care choose another facility.

Locked down for covid. Came to door and explained must make appointment in advance to visit in mask. Social distancing and hand sanitizer required.