Roots Behavioral Health's Online Review Report Card

Horrible experience. $350 for an assessment only to get assigned a recent graduate who was googling basic terms during my appt. Intake documents are due 5 days before appt, one would assume to allow time to review prior to appt. The nurse I was assigned hadn’t reviewed my intake forms and I spent the appt answering the same questions. She couldn’t answer basic questions about treatment options available. Brought Dr. T in halfway through the appt and he was belittling and rude, telling me not to research medications he recommended before taking, yet not being clear and transparent about side effects, and had no knowledge about how menstrual cycle impacts medication efficacy. My two week follow up appt was rescheduled without any notification, I log in for the appt only to find it had been changed. Efforts to communicate with clinic are awful. After my rescheduled follow up I wrote an email expressing my frustration with the experience. Over a week letter I get a reply from the clinic manager offering zero solutions. The prescribed medication was unavailable. I reached out to the clinic on Thursday morning to have it sent to a different pharmacy that I had called and confirmed availability, it’s now Monday afternoon and still no response. (Hilarious note: I followed up with an email after posting this review and what do you know, an hour later I get a response in the app.) As this is an out of network doctor I requested a super bill. I was told it would be sent 3-5 days later. It’s been over a month. I selected this doctor based on reviews, which were highly positive. My experience was not reflective of the reviews or the espoused ethos of the clinic. 0/10 would not recommend. My experience specifically was at Lost Creek but posted reviews to both for the benefit of my fellow folks seeking support to know what they are getting themselves into with this clinic.

Roots in Lost Creek has the best customer service and staff. They really care about their patients and provide professional psychiatric services. Highly recommend

I was happy with the PA I saw. I am surprised to be advised that they won’t treat me after I turn 64. What difference does it make? Bizarre policy.

Best clinic in Austin. So much great care, I’ve been coming here for years and have never had better service. Thank you, Roots!

This is the best psychiatrist office in probably all of Texas. The providers actually care for you and your wellbeing. I’ve never had providers who take their time with me and work through all my problems with me until I found roots. I recommend this place to everyone!

Front desk was very helpful and answered all my questions

Outstanding job by Miss Vee and her staff at front desk. Walked in to inquire and they were extremely polite and gentle! Thank you!

Thank you to the front desk staff and their manager for being so polite and patient. Amazing customer experience

I called to inquire the services. Manager Vania is very highly knowledgeable on all services. And was able to make this experience flawless! Thank you so much

I have been with Roots for close to two years now, first with Nina and now with Abby. Staff is great and super helpful with any issues that come up w/ pharmacies/prescriptions and quick responding on the portal. The office is relaxing and staff is super efficient and kind. Candy, lots of plants and super interesting art work on the walls is a plus! I recommend them to everyone I know who is looking for this type of wellness.