Robert E Urrea's Online Review Report Card

Dr Robert Urrea has performed both back and neck surgery on me. He operated on my back some years back. The operation was a miracle and eliminated all my pain. Then on 11/13/2021 Dr Urrea operated on my neck. Both the back and neck in simple terms were to remove damaged disks put in "Cages" then put in plates and screws to hold everything. I had absolutely no pain or even any discomfort for the neck surgery. i have recommended Dr Urrea to an Alaska friend she talked to Dr Urrea flew to El Paso and he has done both back and neck surgery on her. She has thanked me for that recommendation and is enjoying life pain free.If you are looking for a Dr that will listen to you care about you and spend time with you Then Dr Robert Urrea is the Surgeon to select.

BEWARE. Dr. Surreal is one of the most arrogant and rude individuals I've come across. Horrible bedside manner. Staff just as rude and incompetent. Appointment scheduling miserable; no consideration for peoples time even if in pain you can expect to wait a very long time. Billing department disorganized and a mess. No customer service whatsoever. Half the time no answer. Probably only kind of people that would work for somebody like him. There are many good surgeons out there, stay away from him if you expect any kind of competence or compassion..

My mother was "treated" by Dr Urrea and he didn't even listen to her concerns. She has been in so much pain and was hoping he could alleviate it. He takes the easy way out and has a "one size fits all" type of approach to his patients. I am never letting my mom go back to him ever again.

“Thank you for being the dedicated, thoughtful, and compassionate doctor and staff that you are! Thank you doctor and staff for always going above and beyond. Dr R Urrea thank you for working tirelessly towards a healthy outcome. I feel so blessed to know you... and have you as my doctor.” Amazing all of you.

I have been a patient of Dr. Robert Urrea's for 13 years. He has performed two extremely difficult fusions to my cervical spine and one to my lumbar. Additionally he has repaired a trigger finger, treated a torn patella tibial ligiment and set a fractured finger! I find him to be patient and empathetic as well as extremely skilled. His staff are equally professional and kind. True on occassion the wait has been lengthly but the options make it worth it. I absolutely would go nowhere else for orthopedic care. October 23,2020 update: I am scheduled for another lumbar fusion. I have lived with pain consistently the past two or more years. I have a fractured vertebrae at L5/S1. Again, there is none I would trust with my care other than Dr. Urrea. He has prevailed when another Doctor said "no, it was too difficult". God has blessed Dr. Urrea, and Dr. Calderon with patience, skill and compassion, the attributes I require from a physician.

Had rotator cuff repair. Prior to surgery and the surgery went as planned. Very knowledgable and experienced surgeon.

I would leave zero stars for Dr Urrea. My mom was a long time patient of urreas because of her condition he diagnosed. My mom had to change her insurance because she’s on a fixed income and wasn’t able to receive medical care from dr urrea anymore because he doesn’t take her insurance. Fine. The biggest problem after the fact that my mom now has to see a new doctor because of Severe cervical spinal stenosis is dealing with is his very rude, incompetent, disrespectful, no compassion at all staff. We asked them for her records for months and months and no they wouldn’t return her calls, give her the run around. finally finally! They gave us a file but no mri cd which she had asked for many many times so her new doctor could see which they required to see. Nope! Her daughter had to call and talk to a lady named Cindy who ended up hanging up on her because she was arguing about the information needed for my mom to take to her new doctor. worst experience ever with a doctor’s staff

He is rude. Doesn’t want to hear your concerns , asks what your pain level is and offers meds to you. That’s about the extent of the visit. Long wait times and staff will not call you for your next appointment half of the time. You always have billing problems from your visits. Missed approved shots because staff didn’t let me know. I do not recommend him at all. You will be disappointed guaranteed but ultimately you have to decide for yourself. I would rather see a Dr in China instead. Lastly i have argued with him and his staff on numerous occasions. Some family members were patients and they too left to see another Dr. I am so disappointed and disgusted with their office and him.

Great staff! Dr.Calderon and Dr.Urrea are knowledgeable and helpful! Have long wait t8mes,but that in a way is a testament to the quality of care you receive. They explain and do not rush like you are jus a number or piece of flesh.

Dr Robert Urrea has performed Cervical Spine Procedures, Lumbar Spine Procedures, and several Nerve BLOCKS with the best success. Absolutely no adverse consequences have been experienced. His Aides, in fact his whole staff display outstanding INTERPERSONAL relations throughout all of our activities. Therefore, with utmost respect for Dr Urrea and staff I do recommend their expertise for consideration when deciding events that uses their qualifications. I will attest to Dr Urrea’s considerate and compassionate interpersonal communications when diagnosing and analyzing his patients concerns. Hollis Skipper

I have been through so many doctors and I have never experienced what Mr urea did for me after my surgery was postponed for the next day . He brought me home and got me some orange juice and health bar to tie me over. . What a blessing he is to all who have the pleasure. Thank you so much and God bless you!

Dr. Urrea and Calderon are awsome. Neck surgery went great and feel way better no pain...

Very professional both Dr Urea and Dr Calderon. Explain every detail of each procedure. Office team is GREAT!!

Had back surgery in December and I thank God that he led me to Dr. Urrea and my surgery was a complete success.NO MORE PAIN

My mother in law waited four hours to see Dr. Urrea today and was never seen because she had to go back to work. This is completely unacceptable.

I would never go back to him again!! Waited 4 hrs . he gave me a complete bogus diagnosis. Tried to put me on pain meds . instead of fixing problem. Then .1 month later still tried charging me more for nothing done. Then called 2 months later trying to schedule me for a MRI. When I already had one prior. Before going there. Wouldnt trust him.

I am a RN & was first diagnosed by Dr. Urrea in 2008 with a herniated disc; years later Crossfit aggravated my condition and I developed another herniation. Spinal injections only temporarily helped my pain so I went ahead with surgery in May of 2018. My pain is almost completely gone & I no longer have the pain I once did; I have frequently referred him to friends. Dr. Urrea operated on my father, mother & myself all with positive outcomes that saved us. I would not recommend anyone higher.

I am a registered nurse and was first diagnosed by Dr. Urrea in 2008 with herniated disc L5-S1 and was treated with pain Rx's as needed. No surgical intervention was necessary back then and I managed over the years. In the past couple years, overexertion and multiple sports injuries including crossfit aggravated my condition and I began to have pain down my right leg. At the urging of my wife, I went back last year in Oct 2017 for follow up and then found out I had another herniated disc that was compressing my spine causing the pain in my right leg. Surgery was recommended. I also opted for spinal injections, which temporarily alleviated my pain. I went ahead with surgery in May of 2018 and had surgery for discectomy at L4-L5 and L5-S1 with laminectomies. I am now about 3 months post op and my pain is almost completely gone. I no longer have the pain I once did and I've even started working out again (no more crossfit!). Dr. Urrea is professional, courteous and tells you like it is. His PA Jose is excellent and staff is kind. I don't know what the other reviewer mentioned about staff being rude, this is simply not the case and false. I also failed to mention that Dr. Urrea has operated on my mother, father and myself and we all have regained our abilities to move and get our lives back without debilitating pain. My first and only option would be Dr. Urrea.

Very Compassionate with patients. He has great bedside manner, which puts the patient at ease. Would recommend him to others, needing his expertise. Also thought staff, and PA were quite compentent and accomodating.

Has crippled my father my self and my mother.he is a fraud.