Renew Med Spa's Online Review Report Card

I don't know why these women are a little bit uppity and a little bit catty. They remind me a bit of that scene in pretty women. We went in today for their monthly event and although we were not in the top 25 they still had plenty of bags left when we were leaving and they did not offer them to us. I wish they were a little less uppity.

Worst shoulder rub...Oops...massage ever. Facial was nice but massage was terrible. Wanted to leave the whole time but tried to tell myself this has to get better. Nope!

Wonderful facial by Victoria!

It was a great experience, felt totally refreshed after my facial, highly recommended. For sure be specific on what you want, but for sure Stephanie did a great job!

BUYER BEWARE! I went to RENEW MED SPA (Georgetown, Tx) because I wanted to lose weight. Everything was fine until I realized that it wasn't. I signed up for the 4 month program for $999. That included one injection each week for 16 weeks. They asked if I wanted the injections given at the clinic or would I give them to myself at home. Because I lived 30 minutes away and knew how to give injections, I asked that they give me the first one in the clinic and I would inject the rest weekly at home. I also asked as I was leaving the office if I owed any more money. They said no, the $999 I had paid was for the 4 month program. Also, was specifically told NOT to follow the amounts to be taken each week as specified on the vial from the pharmacy, but instead to follow their written amounts in the directions they gave me. The written amounts were more than the amounts specified on the vial from the pharmacy which I now realize was intentional to make me run out of product before my program finished. Well, after the first month, I realized that something about the vial quantity wasn't right. It didn't look like it was going to last 4 months. So, I called and was told that I misunderstood about how much to take. Hmm? I was shown 25 on syringe when "whoever" gave me my first injection. So, that is what I was injecting 25 units a week for the first month. Just saying the syringes are marked for "mg" and "units". It was not clarified during my first injection appointment that I was supposed to be following UNITS, not MG. Also, the UNITS word is at the base of the syringe and unless you know its there, you can't see it. When they told me that "I" had misunderstood and was only supposed to be taking 10 units a week for the first month. Okay, I agreed to back off on my injection amounts to even them out to what my written instructions said. I would be back on the correct dosage by the 3rd week (40 units a week) of the 3rd month of the 4 month program. In their written instructions, the vial I got that was supposed to carry me through 4 months only carried me through 3 months (280 UNITS). That meant that I was going to have to go in for a refill for my final month. Written instructions from RMS called for: 1st Month = 10 Units a Week = 40 Units 2nd Month = 20 Units a Week = 80 Units 3rd Month = 40 Units a Week = 160 Units 4th Month = 70 Units a Week = 280 Units TOTAL UNITS = 560 Units = 4 Month Program Pharmacy dosage on vial called for: 1st Month = 9 Units a Week = 36 Units 2nd Month = 18 Units a Week = 72 Units 3rd Month = 36 Units a Week = 144 Units 4th Month = 60 Units a Week = 240 Units TOTAL UNITS = 492 Units = 4 Month Program A difference of 68 UNITS!!!! My original vial only held 280 Units. When I called back for a refill on the bottle for the last month of the program, I was told that would be another $999 but because of the original miscommunication, Kacey told me she would take $100 off. So, now I am understanding that I have to pay another $899 ($999-$100) for the final month of my program when I was told on the first day that what I had paid covered the entire 4 month program. I told her that I did not need another 3 month vial. I only wanted to finish out my original 4 month program. When I received the vial for my remaining month, it was 1/4 the size of my original vial. So now do I follow instructions on the vial (pharmacy instructions said 32 Units each week for a month) or written instructions from RENEW MED SPA (70 Units each week for my final month)? I am taking pictures of everything in this last month and also I have kept written records of everything. I suggest that if you do use them. Get a written estimate before you pay anything showing a written breakdown of how many units are in each vial and exactly how long it will take you to go through that vial per their directions. Also, have a breakdown of how many units that $999 covers. In hindsight, I would also ask them why you should follow their directions and not the pharmacy's directions. Also, make them give you the injections. When I talked to Kacey (the owner) about the 1st month's miscommunication and told her that I had kept records of my injection amounts and dates taken, her exact words were, " Well, those injections weren't given here in the office so how do I know those amounts are correct?" In other words, she called me a liar! Now, just an FYI, I taught Business Practices and Ethics for 28 years so I am very precise in keeping my records.

Victoria is the very best esthetician ever! I have had many facials at different spas! I highly recommend her at Renew Med Spa in Georgetown, TX!

Had a gift certificate for a facial and consult for Botox. The lady who did facial was clearly sick with a cold. I didn’t notice it until the procedure had begun. Clearing her throat and coughing. She left the room a couple of times. Having her hands on clients faces and being sick is not professional. I am disappointed with the dysport results for my “11” lines and was told to keep waiting for better results. I was told by 2 different people that I might need a touch up and one person said no charge and the other said the opposite. I got this done for an event and the appointment they gave me to evaluate results was after the event so even more disappointing. So I just got a bad vibe with how they treated any kind of follow-up so I canceled the appointment and will go elsewhere.

Always a great experience. Highly recommend. Kacey and her team are amazing

Did the membership (because was told it was cheaper this way than by paying per treatment). To me, treatment was not worth what I paid ($250 for a 10 min treatment) and when I went to cancel my membership, was told I have to give a 30 day notice so I would be billed again even though I don't need the service. I tried to cancel 28 days out and that's not enough time for them to cancel it? Ridiculous. Would've been nice if the lady at the front desk would've told me this when I told her to cancel my membership, but of course she told me to email to cancel (couldn't do it while I was standing in front of her) so that she wouldn't have to deal with me in person. Overall, not happy with service results or the way I was treated after being a 6 month member. Won't be going back.

Did the membership (because was told it was cheaper this way than by paying per treatment). To me, treatment was not worth what I paid ($250 for a 10 min treatment) and when I went to cancel my membership, was told I have to give a 30 day notice so I would be billed again even though I don’t need the service. I tried to cancel 28 days out and that’s not enough time for them to cancel it? Ridiculous. Would’ve been nice if the lady at the front desk would’ve told me this when I told her to cancel my membership, but of course she told me to email to cancel (couldn’t do it while I was standing in front of her) so that she wouldn’t have to deal with me in person. Overall, not happy with service results or the way I was treated after being a 6 month member. Won’t be going back.