Massage Envy 's Online Review Report Card
Massage Envy
4.2
Average Star Rating
679
Total Reviews
40
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Massage Envy Sunnyvale received 78.1% positive feedback, with patients praising the friendly staff, knowledgeable therapists, and the clean environment. However, 21.9% of the feedback was negative, primarily citing membership issues, rude front desk service, and inadequate massage experiences. Overall, the practice is valued for its affordable and quality services yet needs better customer service training and clarity in membership policies.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Massage Envy 's Reviews
I’ve been coming to Alice four years now. And every time, it is the best experience. Alice is so attentive and is seriously a miracle worker. I would highly recommend scheduling a massage with Alice if you are looking to truly relax and unwind.
Reviewed On Google
Sis, Lily was very good extremely professional. I enjoyed my session immensely and I scheduled a new session with Lily for 90 minutes On on 12 August, I’m very much looking forward to having another session with Lily. Thank you very much..
Reviewed On Google
betty.XX is the best, she is better good and always know the pain point. Always book her
Reviewed On Yelp
A friend treated me to a session at Sunnyvale Massage Envy. Parking is easy. The place is very clean and attractively decorated. Staff is just lovely, very friendly and helpful. My 60 minute massage with Xue was great. She focused on areas I asked her to but also seemed to know what really needed attention. I'm very happy to have been introduced to Massage Envy.
Reviewed On Google
I can’t recommend Betty highly enough. From someone who truly values bodywork, I can confidently say she is exceptional. If you think your massage therapist is good l, and you wonder who they would go see to get their body worked on? Betty is who they go to. Betty listens to your concerns and tailors the session based on your needs. She even finds areas you may have not paid attention to. I can’t recommend Betty enough. I always walk out of our sessions feeling genuinely relaxed and refreshed!
Reviewed On Google
Xiaoming is my favorite masseuse at Massage Envy. Her attention to detail is outstanding. She has taken time to get to know my body and connect with my individual needs. If you book with her, tip in cash and tip over 30%. She is worth it!!
Reviewed On Google
First time at the Sunnyvale Envy, Jing is friendly and attentive. She explained the registering process so well and always checked in if I seemed confused. Thanks Jing for the help with membership!
Reviewed On Google
The best thank you
Reviewed On Google
This is a really nice massage place. It's clean, quiet and calming. Betty did a great job for my whole body massage. She knows exactly where to dig in the muscles!
Reviewed On Yelp
My wife had a credit for a massage session at Massage Envy. The clerk did not honor the credit and in turn, billed our account without authorization. When my wife contested the billing, the clerk threatened to cancel her contract and claimed that my wife was acting hostile. When asked to bring in the Manager, the clerk faked a phone call to the Manager and said she wasn't available. Avoid this place.
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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