Sylvester Comprehensive Cancer Center's Online Review Report Card

I have been a patient at The University of Miami Hospital / Sylvester Cancer Center for around 12 years- I go annually for checkups. For the first portion of my care my insurance was not accepted at the facility, but my family and I continued to pay out of pocket as I could only go to one doctor and he happened to be there, let me clarify the doctor is amazing and I could not say enough good things about him. BUT the hospital itself is another story. As I finally got an insurance that is accepted at the facility, I thought it would be much easier. I was dead wrong, almost 2 years ago, I had my procedures and tests and noticed my bill looked incorrect. I did my research to see what they billed my insurance on their end as well as what my insurance was billed for on their direct website, so after NUMEROUS (well over 10) phone calls trying to figure out what the bill was for and how it cost that much knowing I had already paid towards it, almost 2 years later I still haven't received a single call back regarding it, oh aside from the billing department trying to get paid without answering my questions. I finally after having this bill placed on what they called a hold (so it wouldn't go to collections until we figured it out) have paid the bill, because it did in fact did go to collections. My only suggestion if you have to go here is CHECK YOUR BILLS, they will try and squeeze every penny possible.

Everyone was so kind and gentle. I enjoyed my MRI here. The staff was really helpful and informative.

Best MRI team

Absolute WORST experience I have ever had getting an MRI. This building & it's occupants are a complete clown show. At no point in my appointment scheduling or reminders was I told about free parking or valet service. On 3 different occasions during my visit (lobby desk, department desk, nurse assistant), I was NOT advised to move my car from paid parking (3.50 / hour) to the free parking... Absolutely no one could tell me how long I would be there, My appointment was at 6:30... I left at 8:50, without the MRI completed. If I had let them complete the MRI I would have gotten a ticket. It was NOT busy, only me & a single other gentleman were there. Oh, and 2 of those hours were me with an IV sat in front of a massive TV playing home renovation slop. Finally, inside the actual MRI room I was bundled up with a heavy gown & blanket on top while the MRI machine heated the entire place to sweltering temperatures. Twice I had to buzz my way out of the sauna because I was unable to breath & in increasing pain... The MRI female had a rude & impatient attitude towards me. The nurse & male MRI tech (possibly radiologist?) were much more patient. None of that excuses the aforementioned logistical incompetence, but it's why I'll give them a single star when they deserve 0.

Very beautiful place to be at,and everyone is so amazing they really care about you

I took my cousin this past Monday for an appointment, I must say from the entrance all the way to the actual doctor's office everyone was attentive, helpful, and caring. It was a hectic day for the doctor, however my cousin felt like she was a number. The visit was rather rushed, and lack luster. She had questions and concerns that were not addressed due to lack of time with the doctor rushing through the appointment because he had too many patients scheduled that day. It does not look good as this was our very first appointment. Therefore, we were not impressed, especially when my cousin has a very aggressive cancer. Where is the empathy there!!

I had an appointment with APRN Mark Lin. He was polite, but he was dismissive. He did not do a physical examination but wrote in the medical chart that he did. I had to contact patient experience to report this incident and another person who's name has escaped me (T. Harrison) and who never got back to me a week later, so that I could get a second opinion. He tried to kick me back to another specialty despite my lab work being normal. All-in-all, he did not do an actual consultation. I have no answers, no ultrasounds/MRIs for confirmation despite my ongoing symptoms/issues for over a year. I will most likely have to go somewhere else because this facility is dismissive, lies, no accountability, and does not help.

Great service in the MRI department! Everyone is so polite, respectful, and friendly. Especially this girl, I think her name was Yadelis. She was absolutely amazing!

Centro de excelencia, Doctores y profesionales de la salud excepcionales, amables, maravillosos. Gratitud infinita!!!.

It is a very nice office. Valet service was very easy to use. My experience was way more painful than I could have imagined. I had a very hard time walking and driving home and even the next few days. Other than the extreme pain experience was good.