Magruder Eye Institute's Online Review Report Card

Magruder deserves a 0 star. I ran out of my eye drops two weeks ago and they are not sending the refill renewal to the pharmacy. I left several messages for the nurse, the scheduling department is not a swearing my calls and I went to the office in person and still can't get anyone to send the prescription renewal to the pharmacy, they really don't care if you go blind. How can a doctor's office leave the patient without it's medicine? I've been a patient there for at least 15 years and always waited 2 to 3 hours to see the doctor and this is how they treat their patients.

Today August 18, 2026, I had an appointment at 8:45 A.M. I got there early. For 2 weeks, I've been getting phone calls from them confirming my appointment. I spent $4 taking the LYNX public transportation and I am a 69 year old senior citizen. As I'm in the waiting room and they call me in, they say they cannot take me in because my referral expired and I need to visit my primary doctor to get a new one. Why wasn't this told to me through phone or email but yet I've been receiving calls for my appointment? This is HIGHLY unprofessional and disorganization. I'm a senior citizen that takes public transportation from far away and they did this to me. If only they can refund me $4 for taking the bus for nothing. I don't even feel like returning again. This has ruined my day and left a bad taste in my mouth. What is going to be done for what I went through? An apology isn't really enough. Beware of this place.

This place is a nightmare and needs to be closed! Front Office Staff - obnoxious and rude .. I arrived at 8:15 for an 8:45 appointment- sat in a waiting room with a out 50 other people- half an hour after- I was told my appointment was on the second floor! Got called back after waiting another 20 minutes- did the medical questions- pupils dilated- waited another 20 minutes- the Dr came out and asked a couple of questions then took me to another Examination room where I sat for 20 minutes. Around 10:30 - the P A slightly opened the door- not saying a word ! I told her that if the Dr didn't come back in the next 10 minutes- I was going to leave. She didn't reply - she just shut the door.. within 5 minutes- both she and the Dr came in - i told him of my frustration and waiting time. He apologized and said - they were short staffed and their system was down. I said, a month ago - It was on my way here when I got a call that I will have to reschedule because of staffing issues. I will never go back to any Magruder Eye Center again. ! This facility needs to be shut down, revamped, re-staffed definitely re-organized and then possibly re- open to accept Patients.

My grandma had an appointment at 10:45 for a procedure and the wait time and the staff response to asking when she will be taken in is very unprofessional and very unhelpful. I asked the front desk staff they said they have no information and I need to ask the people who come out to get patient. When I went to ask the nurses or medical aid they didn't ask for the name they are just as rude as the front desk so no real answers except for we are now just getting to the 10:45am patients and we've been waiting for over an hour. Didn't ask what's the name of the patient and try to go find out what is taking so long just shrugged off the patient like find someone else to help you. This has become extremely unhelpful and unprofessional.

Good service 👍

The docters are amazing, the staff in front in signing in are always doing things wrong. A blonde headed girl was very nasty when i asked if my name was called. NO! OUR system's are down, they have been down for 3 hours!! They are always 1 hour or two behind the scheduled appointments , this happened two times. Not enough seating in the waiting room. They told me they are only taking after surgery persons, well I was one. I had an appointment with Dr. Graham, on Tues Aug 11 at 12:50, after surgery check -up, I signed in at 12:36 for my 12:50 appt, and they had no sign of so called ticket they are supposed to receive for the patient. I waited until 2:20 and I was getting anxiety with so many people in the waiting room I had to leave. So I left, They are parenting up with Ascend Vision Partners this probably why. As I said the doctors and his assistant's are great! It's the main lobby that has no system

I would not recommend this place. You will have many regrets.

My 93 year old mom goes there and every single time they run late. Today we got in at 2:35 for a 2:45 appointment. She gave her name at the check in desk. We were not officially checked in until 3:30 PM which surprised me. The lady said that they were running at least an hour behind. I asked to be cognizant of my mom's age and of the patients time. If you get here 15 minutes late they cancel your appointment and also want to charge you. However they can be hours late since evidently they overbook their patients. There is no consideration for the patients. I asked for a manager and they put me on the phone with her and she said that their overbooking with scheduling is above her grade and the company policy. They offered to reschedule my mom to which I explained that I came from WA state to meet her for the appointment. So rescheduling to wait the same or more another day makes no sense. We have a referral to this place from my mom's insurance otherwise I would never come back. Beware that your time is not valued here and appointment times are meaningless. However if you were to be late they will cancel. Terrible culture driven place.

Office uses AI to book appointments and it scheduled me with the wrong kind of Dr. Even though the mistake was not my fault, they would not schedule me for the same day with the correct kind of Dr. I took the day off of work for this appointment for an abrasion on my eye and now have to wait longer to be seen by a different office, as I will not be going back due to the inconvenience. I waited an hour for them to tell me I could be seen. Very unorganized.

This place bills you for procedures they did not do. We made cash payments if which they conveniently have no record. They need to be audited. File complaints with the department of health. It's funny they tell you you owe money but they can't tell you why. You have to contact a 3rd party billing agency. Can we say fraud