Duly Health And Care's Online Review Report Card
Duly Health And Care
3
Average Star Rating
3
Total Reviews
2
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
Duly Health And Care does not have an adequate amount of comments to generate the sentiment analysis.
Online Reviews Breakdown
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List of Duly Health And Care's Reviews
Dupage Medical Group has always been my provider and I've never had a problem prior to the Duly merger. All Duly doctors are in my network from Blue Cross. Duly knows this and in fact charges me the in network fee at the time of the appointment which I promptly pay. Recently, Blue Cross has started saying that my doctors are out of network. They say that it is because Duly has provided incorrect information and needs to correct it. Duly's response to me is that they have done nothing wrong. File a complaint with the insurance company. I have probably spent 10 hours of my waning life on this. It almost seems like somebody made a big bonus slashing the back office expenses for the next hedge fund sale. I guess that trying hard to return Ill gotten insurance proceeds would also have a deleterious impact on net operating income for that next hedge fund sale. I am writing this for 3 reasons: 1. I would actually like some help with this from the company for a change. 2. If there is something systematic in this, there may be many other old codgers who have been paying too much (as I did before I noticed what was going on) because they thought Duly was the same old Dupage Medical Group who they had come to trust. 3. Next hedge fund: Look very closely at how much you'll have to spend to rebuild the decimated back office or refund improper billings. Further, if anyone else is experiencing this in network/out of network phenomenon with Duly, one of the Duly miscues that Blue Cross mentioned to me is that they had a mismatching Federal Tax ID for my doctor. The ID on the billing did not match the Federal Tax ID which Duly had given to Blue Cross. If they don't match, I'm told that Blue Cross considers it out of network. This "might" be an honest mistake with a merger. Saying it is the patient's problem is unconscionable.
Reviewed On Yelp
Physical therapy is wonderful with the therapist being extremely helpful. Only con is that the young lady behind the front desk is very rude. Customer service is key and being rude makes people leave.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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