Duly Health And Care's Online Review Report Card

Recently, I ordered a cholesterol panel ONLY. When my blood was drawn, numerous tests were added on, B12 being one of them. Funny thing, I've begged for B12 tests in the past, but was always given a hard time. I recently went to Quest Diagnostics and paid $75 to get the test done because it's always been denied at Duly. And wouldn't you know it, Duly added B12 to my simple cholesterol panel. That wasn't the worst of it though. They also added a Vitamin D check, and numerous other tests, that once again, I did not ask for. To make matters worse, they then send it into my insurance with the wrong codes and I am charged over $350 for all these blood tests I never wanted in the first place. I contact an office manager to share my concern about the pricing and all he says is, "I don't know what you're asking for," over and over and over like a robot. So sad when the original doctors group (Meyer, Meyer & Albers) was taken over by this monopoly. They lack empathy and compassion hugely. However, there may be no better options out there as far as I know. I have no complaints about my primary care doctor though.

I joined Duly Health and Care mainly because it was local. I found a doctor who (I thought) was more interested in what the patient is experiencing and addressing those issues. Instead, what have found is a doctor who repeats the warnings and pays little to no attention to the causes behind the issues that he is warning me about - mainly elevated blood glucose, and weight. There are reasons for those issues but the doctor seems to ignore them or dismiss them out of hand. Not the kind of doctor I want for my health. My husband (who has been living with CHF for the past couple of years, and now has a repeating hernia) sees the same doctor - saw him just yesterday. Simply put, the doctor heard little to nothing my husband was telling him, and told him that he needs to have "general surgery" to explore the reason for his B12 level being so high. Doctor thinks my husband has internal bleeding because his red blood cell count is low, as is his Iron. The REAL reason for this is a) he takes a multi-vitamin that has over 200% of the daily allowance, AND he has a hernia that causes him a lot of pain in the groin, so he has been eating FAR less than he should be. Consequently, he is not getting all the vitamins he needs. But the doctor wants to him to go through exploratory surgery? Nope. We both will be leaving the Duly Medical Group as soon as possible. Also, getting in touch with anyone in the Duly group is a virtual nightmare. You cannot call the doctor's office, you have to go through the Duly Call Center and HOPE to God they understand enough to put you through. Healthcare in this state is ridiculously bad.

The lab technician who help was so rude and did 2 vein puncher and not even try my other hand to find vein,

I'm not sure what the problem is with duly...they have become so large that carring for the little guy has so changed. My daughter has duly thru work..she is showing a therapy for tomorrow in her chart and she has had surgery last Thursday so she was trying to cancel the appointment. I chart told her she had to call..she calls and is told the therapy was today..and she will be charged the 50 dollars...I was with her on the call and she was basically told..sorry..not right

I've been a patient with Duly since they were DuPage Medical Group - more than a decade. In the past few years, customer service and patient experiences have been in severe decline. My primary care doctor is great, but everything else has gotten worse. Sadly, over the years, Duly overall has just become more unprofessional and uncaring. The final straw was trying to get a simple prescription refill from my behavioral health specialist, Patricia Badway, for a sleep medication. I have panic attacks at night and need medication to ensure proper sleep. Over the next five days, she never responded to me or Duly office staff about the prescription refill - FIVE DAYS. I had to get an emergency prescription allocation. I still have yet to hear from her or anyone in her office on day 6. However, once I canceled my upcoming appointment with her, my prescription was canceled within minutes. Really? Incredibly, Duly customer service told me that I couldn't see another provider until Badway released me as a patient. But she doesn't respond, so I'm literally stuck. And Duly simply won't do anything about it. They are literally driving me away by having a specialist ghost me over a prescription refill. I cannot express my shock and anger over this easily avoidable situation that put my health at risk. I'm switching to Northwestern. Duly is a sad joke that's no longer funny and may actually endanger patient wellbeing. This is just the worst possible healthcare in Illinois; avoid Duly like the plague. The mismanagement is staggering; this sinking ship could arguably be out of business within a decade.

I scheduled a video appointment with Kathleen M Kicsak @3pm from "my chart" giving my email my phone # but they ended up sending confirmation to my ex, which means I missed my appointment then I called them to reschedule another one for 4:05pm, waited until 5:30 no one called me back. I think drs are taking this very lightly as well as staff, I think this medical institution are just taking advantage of everyone not knowing the consequences. IF I HAD OPTION I COULD HAVE GIVIN THEM 0 STARS.

Duly is the worst.My husband is a stage 4 lung cancer patient there, has only missed 1 appointment in 6 years, yet had has 0 treatment for his cancer in 90 days...his pain has gotten so bad and I have started calling the office at 8am, with no call back... it is 4:30 and no call.. they close @5

Best looking doctor I have

Waited several MONTHS for MRI approval after doing all the required prerequisites. Too much of a tug of war phone battle with myself or a rep from the hospital and whoever answered the phone at Duly. Also, simple things I once was able to do at DuPage Medical Group, I and my kids can no longer do at Duly…. Like vaccinations with our PCPs. How dumb!!! Duly only cares about money not the patient!

Only throwing pills at you , and answering service is horrible, can hardly speak English. Only about making money not having helping you