Massachusetts Eye Associates's Online Review Report Card
Massachusetts Eye Associates
4.0
Average Star Rating
17
Total Reviews
1
Recent Reviews
2
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Mass Eye Associates received 75.0% positive feedback, with patients praising the friendly staff, professionalism, and efficient service. However, 25.0% of the feedback was negative, primarily citing rude receptionists and poor communication. Overall, the practice is appreciated for its competent care, yet improving receptionist demeanor and patient communication is necessary.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Massachusetts Eye Associates's Reviews
The receptionist is extremely RUDE! Be prepared … When you ask to speak to an office manager … She will want to know who she is speaking with and will continue to scream at you from the top of her lungs!! She put me on hold then proceed to hang up on me. She did it to my sister and now me. Fire this dragon! Ps. I had to double check if this was a legitimately medical business … Because it sounded like a trap house! If you don’t like your job … LEAVE! This call was made on 10/23/24 around 11:50am and 4:00PM
Reviewed On Google
I've been coming here twice a year for 30 years. Outstanding doctors and Chris (receptionist) is the best ever.
Reviewed On Google
I wish I had gotten the name of the receptionist at the Bartlett Street office...she has short blonde hair. She went out of her way to get me a sooner appointment at a convenient time when someone at the Chelmsford office had mistakenly told me my appointment wasn't canceled when it actually was. I had to finagle my way to get out of work early and literally ran to my appointment just to have it be canceled. She could tell I was frustrated but was very sympathetic. She made the frustrating experience much better. I will try to get her name
Reviewed On Google
Easy to make appointments, short waiting time, VERY friendly staff.. they fix your frames with a smile and at no extra cost Dr Bolliger retired and was replaced by Dr Young who specializes in glaucoma. The don't accept Wellcare
Reviewed On Google
I saw Dr Bolliger and he told me to get eye glasses. Wrong Treatment I am suffering with cataract surgery. This Place use to be good now going down.
Reviewed On Google
I came here for the first time on this location and I can say it was a nice and quick experience. The receptionist was really nice and helped me located the office over the phone; as well as the ophthalmologist assistant and ophthalmologist Willard, that I’ve been seeing for years on the Chelmsford and Tewskbury location!🙂 I’m glad I came by today and got my concerns and questions answered regarding my eye today. Thank you guys!
Reviewed On Google
I had a pleasant visit. Everyone was very friendly. My visit went smoothly and didn't take long. I would definitely recommend this place to anyone looking for an eye doctor.
Reviewed On Yelp
It was my first time at this location and was extremely happy with Mass Eye Associates visit. They fit me in last minute with an urgent appointment. The receptionist was professional and friendly. The doctor who saw me took his time to explain things and was also professional and friendly.
Reviewed On Yelp
Right on time, and a fairly brief check-up. I had laser surgery here about 18 months ago and have had no issues whatsoever.
Reviewed On Yelp
I been going here for many years,very friendly especially the front desk at the lowell office. No complaints here. :)
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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