Massachusetts Eye Associates's Online Review Report Card

Trying to make an appointment now for 3 months. Left 3 messages. Have not had a phone call back. Actually went there to make an appointment and was told I had to call the number. And what.....get nowhere! Awful service. Go somewhere else!!!!

My eye Drs office made an Appointment with a specialist Dr Kim because he saw a possible problem. The appointment was made in July of 2024 for Dr Kim. The earliest appt available was the Friday before Thanksgiving. I tried calling again to get an earlier appointment with no luck. I got a call a couple of days before the appointment to tell me he's cutting down on his patients that day so he won't be able to see me. Now mind you that I've been waiting since July and my appointment was at 10 am. Why couldn't he see me? How early did he have to leave to enjoy his weekend? This was totally uncaring, inexcusable and very unprofessional. The receptionist I spoke to about this agreed. I told her it doesn't matter how good of a Dr he may be this shows the real person that ha is. Now if I had cancelled late I would have been charged a fee. Why can't we do the same when they are in the wrong? So you know what I say, and I told the receptionist, Dr Kim, your fired! I apologized to the receptionist for having to listen to my complaint. She was gracious and I thanked her. So I would give Dr Kim a zero.

I called the office on 11/18/2024 around 1:53 PM for questions about an upcoming appointment at Tewksbury office for my dad as he recently has a new insurance and hopes to get his profile updated for future billings before his visit on 11/25/2024. I am not sure who I was speaking to on the phone but the lady was very rude and kept saying “so you don’t have any insurance!” many times as I mentioned to her about the changes. She spoke to me with an attitude , did not listen to my question, and raised her voice by the time she picked up the phone even though I just wanted to tell her that my dad no longer has BCBS but recently under coverage of another insurance company. I never wanted to give a bad review for a whole business just for the mistake of one person but this is very disrespectful and unprofessional which I cannot tolerate. I had to cancel the appointment instead of further talking to her because I know for sure that she is not willing to help us at all. Now I need to contact my father’s doctor for another referral and have to wait for another 6-9 months to be seen somewhere else because I will never want to be here again.

If I could give this place a -5 I would be very careful when you get your bill in they are billing you as a medical problem they have overbuilt my mother she doesn't wear glasses and they build her for an eye prescription they refused to take it off now I got my bill in and they billed me as a medical problem when it was a routine eye exam which I never pay for a routine eye exam with my insurance I go every two years. If they are over billing Everybody by $60 man what money they're making now I know why all these doctors are living high on the hog. They are not billing their patients Insurance correctly so this way you have to pay a deductible I will never go back to this place or recommend them shame on them

The worst people ever! The worst receptionist ever!!! Beware! They don’t appreciate their patients. No any empathy or sympathy to those who are sick and in need for attention!

Walked in to inquire about getting an appointment with a new Dr. They said you have to register online. Could not even register in their office. Then they told me the next appointment is in September. This is March and I do not think my eye emergency will wait that long. There are much better choices out there. Avoid.

Pick up the phone, I need help.

I came here a long time ago and it was fast n the place is really clean n smells so good. I would recommend this place for anyone they are very nice people. This is why I am going back to them. They take good care of you

They responded quickly and good communication and excellent customer service 👏👏👏❤️

I give 3 stars to all staff and to Dr James Kim. He had a poor attitude with the my wife If you're in a bad mood just stay home and look for something else to do. Update June 20th ( he did apology in person for his attitude, he said he was having a bad day).