Lenscrafters's Online Review Report Card
4.7
Average Star Rating
335
Total Reviews
47
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
LensCrafters at Mall of America received 94.2% positive feedback, with patients praising the knowledgeable and friendly staff and excellent customer service. However, 5.8% of feedback was negative, primarily citing insurance misunderstandings and prescription issues. Overall, patients value the practice's supportive environment, yet it needs better administrative clarity.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Lenscrafters's Reviews
Excellent and friendly service!
Reviewed On Google
Heads up, this store has slow service. I could not wait any longer.
Reviewed On Google
Daniel was extremely knowledgeable and helped me select the perfect pair of glasses. Thank you!
Reviewed On Google
Melissa and Cat were so kind an professional! Me and my coworker came in to see if they could help us resize our sunglasses and they were both so kind and welcoming. I have never had such friendly and welcoming service. These two were absolute gems. Thank you both for your help! Keep being amazing!
Reviewed On Google
Cat fixed my boyfriend’s glasses (the nose pad fell off) and cleaned them at no charge… so helpful!
Reviewed On Google
Dan helped me at Lencrafters Mall of America. He was really nice and greeted me when I came in the store. He gave me assistance with other eyeglass options as well. Dan’s customer service was top notch and I appreciate his help.
Reviewed On Google
Dr Peterson was great. He's very skilled and willing to teach. I appreciated that. Everyone at the store was very kind and helpful. I had a great experience.
Reviewed On Google
They are very professional
Reviewed On Google
Came in from out of town on a sunday and they were able to service and repair my glasses free of charge! very kind staff and quick service! highly recommend :)
Reviewed On Google
Dan fixed my glasses I bought elsewhere for free! Amazing service at MOA. Thank you thank you!!!!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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