Lenscrafters's Online Review Report Card
4.7
Average Star Rating
435
Total Reviews
43
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
LensCrafters in Monroeville received 93.0% positive feedback, with patients praising the professionalism, friendliness, and helpfulness of the staff, particularly Steven and Kevin. However, 7.0% of the feedback was negative, primarily citing scheduling issues and staff miscommunication. Overall, the practice is appreciated for its exceptional customer service, yet it needs better organizational processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Lenscrafters's Reviews
Rose was an excellent optician. She was very helpful with my decision on which frame to buy. She guided me through the process of choosing the lenses. She was very professional, friendly, and very customer oriented. I was very pleased with my visit today and totally satisfied with the service I received.
Reviewed On Google
Came in for two pairs of non rx suns. Steven made the process easy and quick. I was in rush so I couldn’t stay long but I got everything that I needed and was clear on pricing. My glasses were ready in less than a week, too!
Reviewed On Google
Steven was incredibly helpful and professional. They also had a great selection of.
Reviewed On Google
Both Dr Shumski and Steven were awesome. Helpful and courteous. I’ve been going here for a few years and will continue to do so.
Reviewed On Google
I had a fantastic experience at LensCrafters in Monroeville. Anthony and Steven were welcoming, professional and extremely helpful. Dr. Grande took the time to explain my results in detail and didn't make me feel rushed at all. It’s rare to find a team that genuinely care about your comfort and long-term eye health. I highly recommend this location.
Reviewed On Google
Great experience for my first time at Lens Crafters! Dr. Shumski explained everything in great detail and Steven followed with good details for my lenses!
Reviewed On Google
Dr. Alexis Bugajski was an excellent doctor. She is a great asset to your company. She is a competent, knowledgeable and professional person with a humble attitude.. very kind and compassionate. I would recommend her to all of my family and friends. Leslie did a wonderful job helping me choose frames and order my glasses.
Reviewed On Google
Leslie was great
Reviewed On Google
Steven was very helpful in ordering my glasses and wasn’t upset I asked a lot bout prices 💯😂🫶🏽 Ms. Joy had the greatest smile and very goodt energy 💯🫶🏽,and best was Dr. B she is amazing 🤩 very professional and efficient but all in all great vibes what more can ask 4 at a glasses 👓 place 🫶🏽🫶🏽🤞🏽🤞🏽💙💙💙
Reviewed On Google
Steven was very nice and helpful. He helped us pick out some nice frames, and made sure we used our insurance to its fullest!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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