Made an appointment for 84 year old man suffering from Trigeminal Neuralgia pain, aka "the suicide disease" at NSPC Commack. NSPC said Dr Mechanic is the specialist in this area. The day prior, I took 1/2 hour to complete online forms through the portal. Day of appt thought it was odd I did not receive confirmation of the appt. I called first thing in the AM to confirm and was told appt was scheduled. Instructions for the appt are to go to office, park and call to inform the office of your arrival and you will be called back when you can enter. 10:45 appt, arrived and called at 10:37 Had to go through voice prompts to voice mail - NO Reply. Waited and called again a little later and was switched to Dr. Mechanic's office and had to leave another message. Waiting as we all do for Dr's, I waited till 11:19 to call a THIRD time. This time the phone was answered by a person and the staff had no idea we were waiting. Reluctantly, we proceeded and entered the office building. Upon arrival, we were told that the online forms that I filled out the day prior were not YET available and as a result would have to fill out the stack of paper work again. At this point it was near to 11:30 and our patience were tried and we abruptly left. While we all understand the impact and work required as a result the VIRUS, the check-in system is grossly deficient and unprofessional. There was plenty of staff at work and they should be trained to regularly check voice mails since this is the system that they have in place. If the office runs this inefficiently how good is the physician?