If I could give this agency no stars I would...I never experienced anything like this...(Aides were very UNPROFESSIONAL and LACKED PROPER TRAINING).Never on time and worst, had numerous no call no show, and Agency not able to replace those shifts, they acted like it was not their problem My dad was a stroke patient and also dealing with Dementia, needed full assistance, which the agency knew this, however the aides that were being send had absolutely no clue how to handle that type of patient, To the point that at 2 different occasions while in their care my dad fell. Had we not been in the house at the time it could have turned out a lot worst. When I contacted their supervisor of the incident, she told me that the aide had not called in, which they are suppose to do.NO one from the agency ever followed up with us to ask if my dad was ok and if they could do anything for us.My dad has since "passed" and I know he's in a better place...I would just like to warn everyone ,truly do your homework before you let anyone in your home to take care of your "LOVED ONE"BTW, we were paying $25 an hour out of our own pocket because Health Insurance does not cover home care. Truly this Agency is an "EMBARASSMENT"